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Modifying proxy settings

jimo54

I regularly use my Mac in an environment that requires me to manually authenticate against a proxy server. The default proxy configuration therefore makes it impossible to update while I'm in this environment. I would like to change these settings, but the proxy configuration selector is grayed out on the preferences page. Is there some other way to modify these settings?

:1004071


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    SAV HE takes the proxy settings as set by the OS, and always updates from the primary location with a generated username/password.  In order to modify these settings, you need to be using the Enterprise product.

    So, to manually authenticate, just go to <apple>->System Preferences->Network->Advanced...->Proxies and select your manual proxy settings.

    :1004077
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    I wanted to ask the same question. Then I've seen the answer. It does not help. Because I had already attempted the same approach, introducing in the control panel (network pane) a proxy of an externa firewall. Problem is that when the proxy of the firewall is set in the control pane, then Sophos is unable to update. When I removed the proxy from the MacOS control pane, then Sophos was working fine again. So, I am left with the question on how to set a proxy in Sophos... Anyone can help ? - Thank you in advance. Yours,

    Serva (Italy)

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    It sounds like HTTPS isn't being handled securely through the proxy.  I don't have any ideas right now, but I'll think about it.  Meanwhile, do you have another proxy you could try?

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    I do not have alternative PROXY to test in my MacOSX.7 internet control pane. If SOPHOS would suggest me a proxy to test, please let me know which one.

    Besides the problem that I mentioned (a remote firewall proxy prevents Sophos to be updated), I have also noticed a second thing. I wanted to modify the proxy in Sophos, to introduce in there the same proxy of the firewall (the firewall tech folks suggested to try this). But, with or without unlocked preferences, there is no way to modify/introduce a proxy in the Sophos pane. I do not understand why....

    :1005145
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    There is no way to modify/introduce a proxy in the Home Edition... it uses the system default proxy only.  The System default proxy must be configured for HTTPS, not just HTTP, as Sophos updates over HTTPS.

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    OK. I have tested the network setting in Mac OS 10.7 control pane. I have tested 3 configurations - proxy for HTTP only, for HTTPS only, proxy for HTTPS and also for HTTP (together ON). In all these cases, Sophos could not be updated.

    You mentioned that in Sophos home edition there is no way to change the proxy IN the Sophos preferences. Is there any other Sophos version available for Mac ? I found only the free version (home edition). Thanks.

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    The other version is the enterprise version (we don't sell a personal version of our products).

    Do you know what kind of proxy you're trying to use?

    Also, if you attempt to connect to https://es-web-4.sophos.com.edgesuite.net/ in your web browser, do you get:

    Invalid URL

    The requested URL "/", is invalid.

    Reference #9.17690317.1327086962.139bd4da (reference number likely different)

    ?

    --the certificate should come up as invalid... the product validates the certificate however, and so can you.

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    when I enter that URL in the web address bar I get a warning message stating that the URL is not secure and there are some extra info, including the error code (error code: ssl_error_bad_cert_domain). This happens either with or without the proxy. It's a proxy to direct all internet connections thru a FILTER of Parent Control type, to prevent connections to porn, violence and so. Because I am using Sophos as anti-malware/virus, either I drop that filter or I drop Sophos. I was trying to keep both !

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    I'll repeat:

    --the certificate should come up as invalid... the product validates the certificate however, and so can you.

    Validate the certificate and see if it lets you through.  The fact that you got as far as certificate validation tells me that it should... which then raises the question of why autoupdate can't.

    There's also the possibility that your filter is filtering the update connection for some reason.

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    OK, I tested the access to the URL that you indicated. I accepted the warning about the invalid certificate and -despite of that- gave my OK to enter the page. This is the warning that pop up right after: "The requested URL "/", is invalid. Reference #9.311fed5.1327142789.18ab3010". This was the end of the story, no way to do anything else.

    Agile wrote:

    I'll repeat:

    --the certificate should come up as invalid... the product validates the certificate however, and so can you.

    Validate the certificate and see if it lets you through.  The fact that you got as far as certificate validation tells me that it should... which then raises the question of why autoupdate can't.

    There's also the possibility that your filter is filtering the update connection for some reason.

    :1005167