00000005 - Verification of update files failed. The files did not match the manifest.

Hello Cache,

so it's still that deployment from SEC (or install from the CID) fails, even though you have deleted all the contents of the three folders named in the article?  Any details in the preceding lines of the log?

The manifest.dat files themselves are quite simple: the quoted relative path, followed by the file's size and the SHA1.

Christian

Hi Christian

Yes that's right, the console displays that error when trying to push any deployment out from it to.

If I manually run the setup.exe on the client machine the installation immediately fails with the following in the Sophos ES Setup.log file:

20/10/2014,19:09:51,Information,Process security set successfully,
20/10/2014,19:10:10,ERROR,The contents of CID C do not match the manifest file. It may be that the CID is currently being updated.,

I've been using my standalone installer which I created a few months back and after double checking today, it does report to console and then continues to update correctly after that. It is only new installs that seem to be affected from our CID.

If I'm looking at the wrong log file let me know and I'll grab the details.

Thanks for your help!

Curretly having the same issue after update manager was updated to the new version

Any solution to this?

Sophos ES Setup log reports:

21/10/2014,11:30:07 a.m.,Information,Process security set successfully,
21/10/2014,11:30:17 a.m.,ERROR,The contents of CID C do not match the manifest file. It may be that the CID is currently being updated.,

Hello both,

ICC>: after update manager was updated to the new version

Which SUM and ESC versions are involved? Just checked with SEC5.2.1.197/SUM 1.5.2.1060 and Endpoint 10.3.11 VE3.53.0 - worked as it should (the second line says Verified that the contents of CID C match the manifest file.) Setup.exe checks the manifest dat in the sau subfolder. It contains one line for each file in this folder and its subfolders excluding itself and the cidsync.upd catalog. As a quick check you might want to verify this number (with the above version it's 88).

Just to make sure - SUM has successfully updated all the CIDs and there is no pending error?

I've hacked together a q&d script for "visual" comparison if the files' SHA1 and the manifest's contents - it uses sha1sum  from the GnuWin32 project:

@echo off
REM -----------------------------------------------------
REM argument is the path to the CID subfolder
REM e.g. \\SUM-Server\SophosUpdate\CIDs\S000\SAVSCFXP\sau
REM -----------------------------------------------------
pushd %*
FOR /f tokens^=1*^ usebackq^ delims^=^" %%i IN (`type manifest.dat^|find """"`) DO (CALL :EchoSHA %%j & sha1sum "%%i") 
popd
EXIT /b 0

:EchoSHA
echo  %2
EXIT /b 0

 Note: the entire FOR up to command up to "%%i") is a single line

This gives something like:

 3779186b1db59363d51b5c6db6eb9340256c9d47
\3779186b1db59363d51b5c6db6eb9340256c9d47 *.\\CommonAppData\\Sophos\\AutoUpdate\\DefaultConfig\\iconn.cfg
 17333b4935292a0d68ef5d446bccb1aa79da1812
\17333b4935292a0d68ef5d446bccb1aa79da1812 *.\\CommonAppData\\Sophos\\AutoUpdate\\DefaultConfig\\idata.cfg
 153946a60dc1cbf790cc87148e85146ab16de44c
\153946a60dc1cbf790cc87148e85146ab16de44c *.\\CommonAppData\\Sophos\\AutoUpdate\\DefaultConfig\\ilog.cfg

Christian

Hi Christian

Thanks for replying. We were on SEC 5.2.1R2 which I updated to 5.2.2 last night to try and rule out something there, but it hasn't made any difference. SUM version 1.5.2.1060 10.3.11 VE3.53.0

Not errors in SUM that I can see and everything seems to be deploying correctly in terms of updates.

I got your script to work and everything seems to tally up as expected except one line which is this

C:\Program Files\GnuWin32\bin\sha1sum.exe: .\SDDS-Import.xml: No such file or directory

I have searched my standalone installer but I can't find mention of SDDS-Import.xml anywhere either (but then again, it isn't in the manifest for the standalone installer I made).

 3779186b1db59363d51b5c6db6eb9340256c9d47
\3779186b1db59363d51b5c6db6eb9340256c9d47 *.\\CommonAppData\\Sophos\\AutoUpdate\\DefaultConfig\\iconn.cfg
 17333b4935292a0d68ef5d446bccb1aa79da1812
\17333b4935292a0d68ef5d446bccb1aa79da1812 *.\\CommonAppData\\Sophos\\AutoUpdate\\DefaultConfig\\idata.cfg
 153946a60dc1cbf790cc87148e85146ab16de44c
\153946a60dc1cbf790cc87148e85146ab16de44c *.\\CommonAppData\\Sophos\\AutoUpdate\\DefaultConfig\\ilog.cfg
 8be2282dced9bd9e394689eed36850c1a00aa8e9
\8be2282dced9bd9e394689eed36850c1a00aa8e9 *.\\CommonAppData\\Sophos\\AutoUpdate\\DefaultConfig\\imon.cfg
 2520d42e1164eec6c8976759fb592d5f8fb415f4
\2520d42e1164eec6c8976759fb592d5f8fb415f4 *.\\CommonAppData\\Sophos\\AutoUpdate\\DefaultConfig\\isched.cfg
 4ec8534a318a8e5c372b5741c8ab913287207f04
\4ec8534a318a8e5c372b5741c8ab913287207f04 *.\\CommonAppData\\Sophos\\AutoUpdate\\DefaultConfig\\iupd.cfg
C:\Program Files\GnuWin32\bin\sha1sum.exe: .\SDDS-Import.xml: No such file or directory
 7f944d8035a5c36f4f187a14f613ffe6ae2241cc
 3660b4aa8918a563455b0919761c85cd3b450f36
\3660b4aa8918a563455b0919761c85cd3b450f36 *.\\Sophos AutoUpdate.msi
 a25810af31398c773dc8a8b1e0877d14096ccf2d
\a25810af31398c773dc8a8b1e0877d14096ccf2d *.\\program files\\Sophos\\AutoUpdate\\ALMon.exe
 b9375d0a7110c3b477393f7ba3a56872b63bb386
\b9375d0a7110c3b477393f7ba3a56872b63bb386 *.\\program files\\Sophos\\AutoUpdate\\ALMsg.dll
 05f3ecf5e0e5d2320561f31e7a18911265cdcf94
\05f3ecf5e0e5d2320561f31e7a18911265cdcf94 *.\\program files\\Sophos\\AutoUpdate\\ALUpdate.exe
 467174431cbbc9b20cbbf6594fdcb5a0e8692308
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 9550c8ea615cb62f098f420370798dcc98a85fe6
\9550c8ea615cb62f098f420370798dcc98a85fe6 *.\\program files\\Sophos\\AutoUpdate\\AUAdapter.dll
 c05289a2b8cd1354a66abf264dfd8a0a7f5adcd5
\c05289a2b8cd1354a66abf264dfd8a0a7f5adcd5 *.\\program files\\Sophos\\AutoUpdate\\ChannelUpdater.dll
 d713b49a1795d4da3a4f820b642f98835427b63c
\d713b49a1795d4da3a4f820b642f98835427b63c *.\\program files\\Sophos\\AutoUpdate\\EECustomActions.dll
 a2921352c138b8628e08724e2c8de2ca6471f20f
\a2921352c138b8628e08724e2c8de2ca6471f20f *.\\program files\\Sophos\\AutoUpdate\\InstlMgr.dll
 339a2ed6641e8aa8816382b4c13f56a43b2624f1
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 6fb31347347c7d8bacae4a4cb6b113c7648a2700
\6fb31347347c7d8bacae4a4cb6b113c7648a2700 *.\\program files\\Sophos\\AutoUpdate\\Microsoft.VC90.CRT.manifest
 ecac70bfd314aa8d5678f8bed21daaa6d363880a
\ecac70bfd314aa8d5678f8bed21daaa6d363880a *.\\program files\\Sophos\\AutoUpdate\\SAUConfigDLL.dll
 c1badf47804df3e2ef6f4920eec336d7699dccc8
\c1badf47804df3e2ef6f4920eec336d7699dccc8 *.\\program files\\Sophos\\AutoUpdate\\SUL.dll
 e84db27c79c328b3dd412f627a7b67a54e0260ce
\e84db27c79c328b3dd412f627a7b67a54e0260ce *.\\program files\\Sophos\\AutoUpdate\\SingleGUIPlugin.dll
 80862d7821e91da1bf17c5d55eb0b9f7637c2885
\80862d7821e91da1bf17c5d55eb0b9f7637c2885 *.\\program files\\Sophos\\AutoUpdate\\SophosUpdate.exe
 f0fe2d4f3fa5c30094fd8abac422c1279133f116
\f0fe2d4f3fa5c30094fd8abac422c1279133f116 *.\\program files\\Sophos\\AutoUpdate\\cidsync.dll
 7629578148b8348798ebecdf60b17b87e7faf778
\7629578148b8348798ebecdf60b17b87e7faf778 *.\\program files\\Sophos\\AutoUpdate\\config.dll
 2bac02a632231cdf797e2d20375b0962fad19162
\2bac02a632231cdf797e2d20375b0962fad19162 *.\\program files\\Sophos\\AutoUpdate\\crypto.dll
 b4dd2cbd721e04cfa8ea5b6975ba3688c84c658f
\b4dd2cbd721e04cfa8ea5b6975ba3688c84c658f *.\\program files\\Sophos\\AutoUpdate\\de\\alhelp.chm
 e235fc3ca12fc170e77af84d58e69a9cadf02228
\e235fc3ca12fc170e77af84d58e69a9cadf02228 *.\\program files\\Sophos\\AutoUpdate\\de\\almonres.dll
 47c5293ef5161494de2beae938dd6ced4707cd7f
\47c5293ef5161494de2beae938dd6ced4707cd7f *.\\program files\\Sophos\\AutoUpdate\\de\\iconfres.dll
 5588da5022fb4093530c4b6127703a5c7cc3bb40
\5588da5022fb4093530c4b6127703a5c7cc3bb40 *.\\program files\\Sophos\\AutoUpdate\\de\\ilogres.dll
 c4602ebbd2d48fc5bbc0ae0c944c4fcc8d10956a
\c4602ebbd2d48fc5bbc0ae0c944c4fcc8d10956a *.\\program files\\Sophos\\AutoUpdate\\de\\ischdres.dll
 bd3dd958f448f8e87f827e56ee15742ffb1a469b
\bd3dd958f448f8e87f827e56ee15742ffb1a469b *.\\program files\\Sophos\\AutoUpdate\\de\\sharedres.dll
 f911f11486ef9ec9026b0499939a6406c3bc9db4
\f911f11486ef9ec9026b0499939a6406c3bc9db4 *.\\program files\\Sophos\\AutoUpdate\\en\\alhelp.chm
 8a4e151ae03abd706a06d4a09fba7deb20e24cca
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 a04c5ad78a093a5def0e8707cfe4835445b36735
\a04c5ad78a093a5def0e8707cfe4835445b36735 *.\\program files\\Sophos\\AutoUpdate\\en\\iconfres.dll
 bb25209a0fffbbca030fe7b1e745d1bd4d56140e
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 dcc3bd0edb7accad86c855b5f6dc7409652e9a6a
\dcc3bd0edb7accad86c855b5f6dc7409652e9a6a *.\\program files\\Sophos\\AutoUpdate\\en\\ischdres.dll
 5c4f3363046a8931b1e85ba3efa90546046993eb
\5c4f3363046a8931b1e85ba3efa90546046993eb *.\\program files\\Sophos\\AutoUpdate\\en\\sharedres.dll
 f5210c698b920c6932e1411d30e8a417693d6c13
\f5210c698b920c6932e1411d30e8a417693d6c13 *.\\program files\\Sophos\\AutoUpdate\\es\\alhelp.chm
 e1d41674bf23859e0208d8f25a1e76ca00c8fd1d
\e1d41674bf23859e0208d8f25a1e76ca00c8fd1d *.\\program files\\Sophos\\AutoUpdate\\es\\almonres.dll
 0e106e8757734693f6870bace7694165b0a1ec7e
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 c3f01960ea1704a8e0e998c64611296590fedf38
\c3f01960ea1704a8e0e998c64611296590fedf38 *.\\program files\\Sophos\\AutoUpdate\\es\\ilogres.dll
 a19fb2c2244d53659a7d48b7971040811261fa36
\a19fb2c2244d53659a7d48b7971040811261fa36 *.\\program files\\Sophos\\AutoUpdate\\es\\ischdres.dll
 68a02194dcb04b37ffa1a5b145b0dcb76fcdd554
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 898e33de79fd3a508f1c76188b66069fd30d7142
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 05b0460d2f6d4e75114255af144eadc7e77a5107
\05b0460d2f6d4e75114255af144eadc7e77a5107 *.\\program files\\Sophos\\AutoUpdate\\fr\\almonres.dll
 a38e6fa4d6cdd32e50c148707f2c8bee880c02c6
\a38e6fa4d6cdd32e50c148707f2c8bee880c02c6 *.\\program files\\Sophos\\AutoUpdate\\fr\\iconfres.dll
 638d63360a99fd05499b3d26b2ac6f827aa33cbc
\638d63360a99fd05499b3d26b2ac6f827aa33cbc *.\\program files\\Sophos\\AutoUpdate\\fr\\ilogres.dll
 fecc49bee6a0cd3b0bc8161630e0df3f806e39be
\fecc49bee6a0cd3b0bc8161630e0df3f806e39be *.\\program files\\Sophos\\AutoUpdate\\fr\\ischdres.dll
 358a7e968a7b79650d242faa0b74d27bd5749866
\358a7e968a7b79650d242faa0b74d27bd5749866 *.\\program files\\Sophos\\AutoUpdate\\fr\\sharedres.dll
 2d77f9679d8bece760896cdf0883259f172fbed2
\2d77f9679d8bece760896cdf0883259f172fbed2 *.\\program files\\Sophos\\AutoUpdate\\iconfig.ppi
 dbd2d4d4cbde0501a3ee74984a0df3699188f69b
\dbd2d4d4cbde0501a3ee74984a0df3699188f69b *.\\program files\\Sophos\\AutoUpdate\\ilog.ppi
 20ccd77af74e2614ea8bee6c133ee4b1bf674b02
\20ccd77af74e2614ea8bee6c133ee4b1bf674b02 *.\\program files\\Sophos\\AutoUpdate\\inetconn.dll
 13991c775ef32b0cf1b4ef7ab969ebcbd2e9e2f0
\13991c775ef32b0cf1b4ef7ab969ebcbd2e9e2f0 *.\\program files\\Sophos\\AutoUpdate\\isched.ppi
 79ec0ac7a1599ea2753a0beb62d68158616b9c17
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 22b353ebaeb0bfde1c47a4e0f82beeb95716521e
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 9b41a77bac9debb3cb82c4592ae76b9a0688e197
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 a087cca1ea3216f5f34b31844ebfdbcdb1f96079
\a087cca1ea3216f5f34b31844ebfdbcdb1f96079 *.\\program files\\Sophos\\AutoUpdate\\it\\iconfres.dll
 cdce139a53452dcda716d4bca0e758e742e9bdf2
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 10808c8c50aed363587739ff052e98646bffcc53
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 ebffee96d24d9560a2740426cbdbf42a34623293
\ebffee96d24d9560a2740426cbdbf42a34623293 *.\\program files\\Sophos\\AutoUpdate\\ja\\almonres.dll
 ef5f0a22215f98cde1db2b6243ab6a673b91abc2
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 ef2d225bf159ad294997af4116c5e7511945a8be
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 3664aa64672ebf87a9d9b1f5a36863638d77b822
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 7bffd995f7a972c425428ef961e5f413a403d0f5
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 b4dcfe53b286b8d802c43cff5f87d51143c65769
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 b0ce461dc5b9b5178626c6277b23f3ab59741ea2
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 70ac82988285f9f7069faa9a0612aeba7fb001c4
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 4bcdfe2c1b354645314a4ce26b55b2b1a0212db9
\4bcdfe2c1b354645314a4ce26b55b2b1a0212db9 *.\\program files\\Sophos\\AutoUpdate\\msvcr90.dll
 da39a3ee5e6b4b0d3255bfef95601890afd80709
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 42d3d2f8db2d57e5ae6d5618e01077135b955065
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 bc1f30302fa879f1e60bdcd82dd4abe17d06e261
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 2faa194ab3b42b232a1166857e3c4fff6b330c32
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 616b8bfc7160a505b93b216ccc5d88e10ee2e666
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 87ba57b69a2b20713e75f3cb28ebd9858764d0f8
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 ee3a26ca74da9be1d07f682bf35911db2d1f1046
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 1a69296feb52fe553fac5fac429280604903acbd
\1a69296feb52fe553fac5fac429280604903acbd *.\\program files\\Sophos\\AutoUpdate\\zh_tw\\ALMonres.dll
 4be4d07773bdc5b902171ebab8c41a051010afef
\4be4d07773bdc5b902171ebab8c41a051010afef *.\\program files\\Sophos\\AutoUpdate\\zh_tw\\alhelp.chm
 cc1ac72c64cc8a4d4992101bfdd423515427ad60
\cc1ac72c64cc8a4d4992101bfdd423515427ad60 *.\\program files\\Sophos\\AutoUpdate\\zh_tw\\iconfres.dll
 8767d40e60f7f2b2f4fde76959d0ccf2c64653ba
\8767d40e60f7f2b2f4fde76959d0ccf2c64653ba *.\\program files\\Sophos\\AutoUpdate\\zh_tw\\ilogres.dll
 adbd6aa94d63cba63fb80b4112c21df14deb3530
\adbd6aa94d63cba63fb80b4112c21df14deb3530 *.\\program files\\Sophos\\AutoUpdate\\zh_tw\\ischdres.dll
 163e839a13452f05089cfeee4c5bd2cdcccf9d88
\163e839a13452f05089cfeee4c5bd2cdcccf9d88 *.\\program files\\Sophos\\AutoUpdate\\zh_tw\\sharedres.dll
 53d087ce30e7be8acfe659c96cf9a9b992418ff6
\53d087ce30e7be8acfe659c96cf9a9b992418ff6 *.\\setup.dll

 Thanks!

Exact same issues here on 6 seperate installations of Enterprise Console 5.2.2.  Updates are deployed to existing Endpoints without issue however when a new Endpoint navigates to setup.exe in \\sharelocation\ it fails instantly.  All installations were working without issue until Friday then they all started having the same issue.

I have carried out the steps in article 119137 but it still fails to install on to new Endpoints.

Hello Cache,

I find SDDS-Import.xml in the SAVSCFXP\scf\classic folders. Obviously it isn't in your SAVSCFXP\sau\ folder (where it anyway doesn't belong to) but nevertheless included in \sau\manifest.dat - for whatever reason - so setup.exe correctly issues the error message.

Now, SUM should do a similar check when updating the CID. At least it complains about corruption when the manifest is absent (but the other files are there). You could empty the CID (removing the SAVSCFXP folder and all its contents) just one more time and have it rebuilt. If SDDS-Import.xml is again in the manifest then it's time to call Support (referring them to this thread).

Christian

Hi Christian

We only have an ESXP folder so don't have the SAVSCFXP folder so shouldn't really have an SDDS-Import.xml I'm assuming?

I've deleted and redownloaded the binaries again, but the manifest still has SDDS-Import.xml in it, but no SDDS-Import.xml file located anywhere.

Hello Cache,

shouldn't really have an SDDS-Import.xml

guess so, I'm not Sophos though (and didn't know this file exists until today :smileyhappy:). It's mentioned only once in my Warehouse in a catalog clearly belonging to SCF. 

Hm, dunno why I've discarded the thought - manifest.dat should be part of the download from Sophos, it's not created by SUM. Seems that SUM doesn't check the CID against the manifest - in which case the error is in the backend Sophos Warehouse. Would be interesting whether the others encountering the error also have ESXP.

Christian

The affected servers here only have the ESXP, savlinux and ESCOSX folders, not SAVSCFXP.

I have logged a ticket with support and referred them to this thread.