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00000005 - Verification of update files failed. The files did not match the manifest.

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Hi

I've started recieving the following message when trying to deploy Sophos to a new computer or a computer which I have had to uninstall Sophos from to reinstall: 00000005 - Verification of update files failed. The files did not match the manifest.

I've tried following the suggested steps in article 119137 but it still fails to install.

Existing clients appear to be updating correctly, it only seems to be new clients.

I have got an old Standalone installation which I created about a year ago and running that seems to install correct and update, however it doesn't appear in the console and I can't view the Network Communications Report on the client (but that might be my standalone installer)

Does anyone have any suggestions I can try to see if I can resolve this?

Thanks

:54101


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    Hello both,

    ICC>: after update manager was updated to the new version

    Which SUM and ESC versions are involved? Just checked with SEC5.2.1.197/SUM 1.5.2.1060 and Endpoint 10.3.11 VE3.53.0 - worked as it should (the second line says Verified that the contents of CID C match the manifest file.) Setup.exe checks the manifest dat in the sau subfolder. It contains one line for each file in this folder and its subfolders excluding itself and the cidsync.upd catalog. As a quick check you might want to verify this number (with the above version it's 88).

    Just to make sure - SUM has successfully updated all the CIDs and there is no pending error?

    I've hacked together a q&d script for "visual" comparison if the files' SHA1 and the manifest's contents - it uses sha1sum  from the GnuWin32 project:

    @echo off
REM -----------------------------------------------------
REM argument is the path to the CID subfolder
REM e.g. \\SUM-Server\SophosUpdate\CIDs\S000\SAVSCFXP\sau
REM -----------------------------------------------------
pushd %*
FOR /f tokens^=1*^ usebackq^ delims^=^" %%i IN (`type manifest.dat^|find """"`) DO (CALL :EchoSHA %%j & sha1sum "%%i") 
popd
EXIT /b 0

:EchoSHA
echo  %2
EXIT /b 0

     Note: the entire FOR up to command up to "%%i") is a single line

    This gives something like:

     3779186b1db59363d51b5c6db6eb9340256c9d47
\3779186b1db59363d51b5c6db6eb9340256c9d47 *.\\CommonAppData\\Sophos\\AutoUpdate\\DefaultConfig\\iconn.cfg
 17333b4935292a0d68ef5d446bccb1aa79da1812
\17333b4935292a0d68ef5d446bccb1aa79da1812 *.\\CommonAppData\\Sophos\\AutoUpdate\\DefaultConfig\\idata.cfg
 153946a60dc1cbf790cc87148e85146ab16de44c
\153946a60dc1cbf790cc87148e85146ab16de44c *.\\CommonAppData\\Sophos\\AutoUpdate\\DefaultConfig\\ilog.cfg

    Christian

    :54141
Reply
  • 0

    Hello both,

    ICC>: after update manager was updated to the new version

    Which SUM and ESC versions are involved? Just checked with SEC5.2.1.197/SUM 1.5.2.1060 and Endpoint 10.3.11 VE3.53.0 - worked as it should (the second line says Verified that the contents of CID C match the manifest file.) Setup.exe checks the manifest dat in the sau subfolder. It contains one line for each file in this folder and its subfolders excluding itself and the cidsync.upd catalog. As a quick check you might want to verify this number (with the above version it's 88).

    Just to make sure - SUM has successfully updated all the CIDs and there is no pending error?

    I've hacked together a q&d script for "visual" comparison if the files' SHA1 and the manifest's contents - it uses sha1sum  from the GnuWin32 project:

    @echo off
REM -----------------------------------------------------
REM argument is the path to the CID subfolder
REM e.g. \\SUM-Server\SophosUpdate\CIDs\S000\SAVSCFXP\sau
REM -----------------------------------------------------
pushd %*
FOR /f tokens^=1*^ usebackq^ delims^=^" %%i IN (`type manifest.dat^|find """"`) DO (CALL :EchoSHA %%j & sha1sum "%%i") 
popd
EXIT /b 0

:EchoSHA
echo  %2
EXIT /b 0

     Note: the entire FOR up to command up to "%%i") is a single line

    This gives something like:

     3779186b1db59363d51b5c6db6eb9340256c9d47
\3779186b1db59363d51b5c6db6eb9340256c9d47 *.\\CommonAppData\\Sophos\\AutoUpdate\\DefaultConfig\\iconn.cfg
 17333b4935292a0d68ef5d446bccb1aa79da1812
\17333b4935292a0d68ef5d446bccb1aa79da1812 *.\\CommonAppData\\Sophos\\AutoUpdate\\DefaultConfig\\idata.cfg
 153946a60dc1cbf790cc87148e85146ab16de44c
\153946a60dc1cbf790cc87148e85146ab16de44c *.\\CommonAppData\\Sophos\\AutoUpdate\\DefaultConfig\\ilog.cfg

    Christian

    :54141
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