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00000005 - Verification of update files failed. The files did not match the manifest.

Cache

Hi

I've started recieving the following message when trying to deploy Sophos to a new computer or a computer which I have had to uninstall Sophos from to reinstall: 00000005 - Verification of update files failed. The files did not match the manifest.

I've tried following the suggested steps in article 119137 but it still fails to install.

Existing clients appear to be updating correctly, it only seems to be new clients.

I have got an old Standalone installation which I created about a year ago and running that seems to install correct and update, however it doesn't appear in the console and I can't view the Network Communications Report on the client (but that might be my standalone installer)

Does anyone have any suggestions I can try to see if I can resolve this?

Thanks

:54101


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    Hello Cache,

    shouldn't really have an SDDS-Import.xml

    guess so, I'm not Sophos though (and didn't know this file exists until today :smileyhappy:). It's mentioned only once in my Warehouse in a catalog clearly belonging to SCF. 

    Hm, dunno why I've discarded the thought - manifest.dat should be part of the download from Sophos, it's not created by SUM. Seems that SUM doesn't check the CID against the manifest - in which case the error is in the backend Sophos Warehouse. Would be interesting whether the others encountering the error also have ESXP.

    Christian

    :54157
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  • 0

    Hello Cache,

    shouldn't really have an SDDS-Import.xml

    guess so, I'm not Sophos though (and didn't know this file exists until today :smileyhappy:). It's mentioned only once in my Warehouse in a catalog clearly belonging to SCF. 

    Hm, dunno why I've discarded the thought - manifest.dat should be part of the download from Sophos, it's not created by SUM. Seems that SUM doesn't check the CID against the manifest - in which case the error is in the backend Sophos Warehouse. Would be interesting whether the others encountering the error also have ESXP.

    Christian

    :54157
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