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00000005 - Verification of update files failed. The files did not match the manifest.

Cache

Hi

I've started recieving the following message when trying to deploy Sophos to a new computer or a computer which I have had to uninstall Sophos from to reinstall: 00000005 - Verification of update files failed. The files did not match the manifest.

I've tried following the suggested steps in article 119137 but it still fails to install.

Existing clients appear to be updating correctly, it only seems to be new clients.

I have got an old Standalone installation which I created about a year ago and running that seems to install correct and update, however it doesn't appear in the console and I can't view the Network Communications Report on the client (but that might be my standalone installer)

Does anyone have any suggestions I can try to see if I can resolve this?

Thanks

:54101


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    Hello Cache,

    I find SDDS-Import.xml in the SAVSCFXP\scf\classic folders. Obviously it isn't in your SAVSCFXP\sau\ folder (where it anyway doesn't belong to) but nevertheless included in \sau\manifest.dat - for whatever reason - so setup.exe correctly issues the error message.

    Now, SUM should do a similar check when updating the CID. At least it complains about corruption when the manifest is absent (but the other files are there). You could empty the CID (removing the SAVSCFXP folder and all its contents) just one more time and have it rebuilt. If SDDS-Import.xml is again in the manifest then it's time to call Support (referring them to this thread).

    Christian

    :54151
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  • 0

    Hello Cache,

    I find SDDS-Import.xml in the SAVSCFXP\scf\classic folders. Obviously it isn't in your SAVSCFXP\sau\ folder (where it anyway doesn't belong to) but nevertheless included in \sau\manifest.dat - for whatever reason - so setup.exe correctly issues the error message.

    Now, SUM should do a similar check when updating the CID. At least it complains about corruption when the manifest is absent (but the other files are there). You could empty the CID (removing the SAVSCFXP folder and all its contents) just one more time and have it rebuilt. If SDDS-Import.xml is again in the manifest then it's time to call Support (referring them to this thread).

    Christian

    :54151
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