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00000005 - Verification of update files failed. The files did not match the manifest.

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Hi

I've started recieving the following message when trying to deploy Sophos to a new computer or a computer which I have had to uninstall Sophos from to reinstall: 00000005 - Verification of update files failed. The files did not match the manifest.

I've tried following the suggested steps in article 119137 but it still fails to install.

Existing clients appear to be updating correctly, it only seems to be new clients.

I have got an old Standalone installation which I created about a year ago and running that seems to install correct and update, however it doesn't appear in the console and I can't view the Network Communications Report on the client (but that might be my standalone installer)

Does anyone have any suggestions I can try to see if I can resolve this?

Thanks

:54101


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    Hi Christian

    Yes that's right, the console displays that error when trying to push any deployment out from it to.

    If I manually run the setup.exe on the client machine the installation immediately fails with the following in the Sophos ES Setup.log file:

    20/10/2014,19:09:51,Information,Process security set successfully,
20/10/2014,19:10:10,ERROR,The contents of CID C do not match the manifest file. It may be that the CID is currently being updated.,

    I've been using my standalone installer which I created a few months back and after double checking today, it does report to console and then continues to update correctly after that. It is only new installs that seem to be affected from our CID.

    If I'm looking at the wrong log file let me know and I'll grab the details.

    Thanks for your help!

    :54127
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  • 0

    Hi Christian

    Yes that's right, the console displays that error when trying to push any deployment out from it to.

    If I manually run the setup.exe on the client machine the installation immediately fails with the following in the Sophos ES Setup.log file:

    20/10/2014,19:09:51,Information,Process security set successfully,
20/10/2014,19:10:10,ERROR,The contents of CID C do not match the manifest file. It may be that the CID is currently being updated.,

    I've been using my standalone installer which I created a few months back and after double checking today, it does report to console and then continues to update correctly after that. It is only new installs that seem to be affected from our CID.

    If I'm looking at the wrong log file let me know and I'll grab the details.

    Thanks for your help!

    :54127
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