Sophos Update Manager (SUM) Password

Hello jerryn3,

access the \SophosUpdate share from another machine using to SUM user - you should easily be able to find out whether the password is correct or not (be careful not to lock out the account) :smileywink: - see also the explanation of purpose of the account in User accounts required by Sophos Enterprise Console. In case you can't remember the password please see How to change the password for Sophos Update Manager (SUM).

HTH

Christian

Hi Christian,

Did you mean access from another machine using say Remote Desktop? If I do a new install of Sophos on another exisiting server, will this create a new SUM password? If not can I reset the SophosUpdateMgr account (local machine user account) through Users and Groups on the existing server?

Hello Jerry,

access [by] Remote Desktop?

no (as it doesn't need and might not have the interactive logon right), from another machine using Explorer's Map network drive ... to map the \SophosUpdate share.

will this create a new SUM password?

Please see the links in my previous post (the references to the articles are links) which contain all the details. The installer does not (no longer) create passwords (or users) but requires existing accounts.

Christian

Hello Christian,

I have version 5.2.1.197. I am in a domain environment.

Thanks,

Jerry

Hello Jerry,

5.2.1 R2 is, AFAIK, only a minor upgrade to support deployment from SEC to Windows 8.1 and Server 2012 R2. I've mentioned domain in the Install vs. Migrate because configuring AD sync with automatic protection for the same container on two management servers leads to undesired results when new computers are added to this container - unlikely you'd fall into this trap in your environment.

Christian

Hello Christian,

In the article How to change the password for Sophos Update Manager (SUM) it mentions a system.xml file. Is that created by the Obfuscation Utility? I don't see it in there now.

Thanks,

Jerry

Also in step 5 it states: "Remove the current obfuscated password string and paste in the result from the ObfuscateUtil.exe command you ran in step 5." I am confused, what did I copy?

Thanks again!

Jerry

Hello Jerry,

system.xml is created by the SEC installer, article 63186 lists where it should be found.

ObfuscationUtil.exe outputs an obfuscated string. You copy this string to replace the one bewtween

<Password obfuscated="true"> and </Password> in the xml file.

Before you do so - do you really want/need to change the SUM password?

Christian

Hello Christian,

I am going to install Sophos on a different server and thought I needed this password to do so?

Jerry

Hello Jerry,

if you're not going to use your existing database (in which case the updating policies using the SUM account would have the old password) you just create the account on the new server with whatever password is acceptable - enter the credentials in the setup window and the installer will take care of the rest.

Christian