management server connection failed

Hello yh,

which additional information did you get when trying to start the console? Is this the local console on the management server and is the service running?

Christian

Hi,

If the Sophos Management Service will not start either, I suspect that under:

HKLM\Software\Sophos\EE\Management Tools\DatabaseUser\

or

HKLM\Software\wow6432node\Sophos\EE\ Management Tools\DatabaseUser\  

on the management server machine, the account the management service is using to access the database is this account?

Jak

Hello: Christian

No additional information got. sreen hang. This is the management console in Windows Server 2003 to manage all server and computer update and scan.

Regards

Hello Jak

Yes, Sophos managment service and SQL Server Agent (SOPHOS) are not startup. I clear data for databaseuserDomain, DatabaseUserName and DatabaseUserPassword in HKLM\Software\Sophos\EE\Management Tools\DatabaseUser\.

After restart, still could not startup service.

Note: we just changed administrator password. after changing, anywhere in sophos need be modified accordingly.

Regards,

Hi,

I assume that the Sophos database is on the same machine as the management service if you have deleted the registry values I mention? If the database is on a different machine to the management service you will need to specifiy an account.

So, as the management service will not start, when you attempt to start it, what is written to the Windows Application event log by the management service.  Can you paste that error?

Jak 

Hello, JAK

Sophos database is on the same machine as the management service even i restore registry. console could not startup also.

When  startup SQL Server Agent (SOPHOS) show error "The sql server agent (sophos) service on local computer started and then stopped. Some services stop automatically if they have no work to do, for example, the performance logs and alerts server"

When startup Sophos Management Service show error " Could not start the sophos Management Service on local computer. Error 0x80004005: Unspecified error.

Want to know when domain administrator password changed, whatever in sophos site need be modified password accordingly.

Thanks & B.Regards,

Hi, Jak

open console-fatal-20110621-060647-333.log to get below:

  at __thiscall bl::CReusingManagementServiceClientBroker::Pointers::Pointers(class ATL::CComPtr<struct ISMT_CoreServices2>)
   at class ATL::CComPtr<struct IDispatch> __thiscall bl::CReusingManagementServiceClientBroker::logIn(void)
   at int __cdecl Run(int,enum bl::ConsoleType::Type)
   at int __stdcall wWinMain(struct HINSTANCE__ *,struct HINSTANCE__ *,wchar_t *,int)
*,wchar_t *,int)

help to get solution soon

thanks

Hello yh,

there should be a few lines before that like:

Access is denied.

----- [outer exception] -----
   -- error: 0x80070005
   -- facility: Win32

 What do you get?

Christian

What is the error in the Windows Application Event log when you attempt to start the Sophos Management Service?

Regards,

Jak

Hi, Jak

From windows application Event log show error:

Evernt ID 8004

User: NT AUTHORITY\SYSTEM

Source: Sophos Management Service

Initialization failed.

Step: Creating a database connection
Error: std::runtime_error
Data: Failed to reveal datbase user password , reason :Obscure:Invalid algorithm ident=120

Thanks& Regards,