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management server connection failed

yh

hello,

Sophos enterprise console can not start. Show management server connection failed after we changed domain administrator password.

quite urgent. pls help.

thanks & regards,

:14159


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    Hi,

    I assume that the Sophos database is on the same machine as the management service if you have deleted the registry values I mention? If the database is on a different machine to the management service you will need to specifiy an account.

    So, as the management service will not start, when you attempt to start it, what is written to the Windows Application event log by the management service.  Can you paste that error?

    Jak 

    :14251
Reply
  • 0

    Hi,

    I assume that the Sophos database is on the same machine as the management service if you have deleted the registry values I mention? If the database is on a different machine to the management service you will need to specifiy an account.

    So, as the management service will not start, when you attempt to start it, what is written to the Windows Application event log by the management service.  Can you paste that error?

    Jak 

    :14251
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