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management server connection failed

yh

hello,

Sophos enterprise console can not start. Show management server connection failed after we changed domain administrator password.

quite urgent. pls help.

thanks & regards,

:14159


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    Hello Jak

    Yes, Sophos managment service and SQL Server Agent (SOPHOS) are not startup. I clear data for databaseuserDomain, DatabaseUserName and DatabaseUserPassword in HKLM\Software\Sophos\EE\Management Tools\DatabaseUser\.

    After restart, still could not startup service.

    Note: we just changed administrator password. after changing, anywhere in sophos need be modified accordingly.

    Regards,

    :14243
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  • 0

    Hello Jak

    Yes, Sophos managment service and SQL Server Agent (SOPHOS) are not startup. I clear data for databaseuserDomain, DatabaseUserName and DatabaseUserPassword in HKLM\Software\Sophos\EE\Management Tools\DatabaseUser\.

    After restart, still could not startup service.

    Note: we just changed administrator password. after changing, anywhere in sophos need be modified accordingly.

    Regards,

    :14243
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