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Dashboard showing wrong count of active Remote Access users

scorpionking
Hi there,

since some versions the WebAdmin Dashboard is counting the Site2Site SSL VPN additionally as Remote Access users:

Dashboard:

Site2Site:

Remote Access:


I have 2 Site2Site Connections active, but no Remote Access users online. the Dashboard however Shows 2 active Remote Access users.

Bug or feature?

UTM 9.103, Home License.

edit: I think the problem appeared with 9.100 or some lower 9.00x Versions.


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  • 0
    Nobody else has this problem?

    ----------
    Sophos user, admin and reseller.
    Private Setup:

    • XG: HPE DL20 Gen9 (Core i3-7300, 8GB RAM, 120GB SSD) | XG 18.0 (Home License) with: Web Protection, Site-to-Site-VPN (IPSec, RED-Tunnel), Remote Access (SSL, HTML5)
    • UTM: 2 vCPUs, 2GB RAM, 50GB vHDD, 2 vNICs on vServer (KVM) | UTM 9.7 (Home License) with: Email Protection, Webserver Protection, RED-Tunnel (server)
  • 0
    We are running 9.006-5 and this isn't showing this behaviour. We have 1 IPSec site-to-site and 1 SSL site-to-site connection and dashboard only shows 2 site-to-site connections and 0 remote access connections.

    Managing several Sophos UTMs and Sophos XGs both at work and at some home locations, dedicated to continuously improve IT-security and feeling well helping others with their IT-security challenges.

    Sometimes I post some useful tips on my blog, see blog.pijnappels.eu/category/sophos/ for Sophos related posts.

  • 0
    I remember this to occur first in 9.100, but I'm not 100% sure.

    So to specifiy my question: Someone with the current firmware, who has this?
    I know it's only a display error, but it's annoying... [;)]

    ----------
    Sophos user, admin and reseller.
    Private Setup:

    • XG: HPE DL20 Gen9 (Core i3-7300, 8GB RAM, 120GB SSD) | XG 18.0 (Home License) with: Web Protection, Site-to-Site-VPN (IPSec, RED-Tunnel), Remote Access (SSL, HTML5)
    • UTM: 2 vCPUs, 2GB RAM, 50GB vHDD, 2 vNICs on vServer (KVM) | UTM 9.7 (Home License) with: Email Protection, Webserver Protection, RED-Tunnel (server)
  • 0
    I wonder if this isn't something added when the ability to define multiple SSL Remote Access profiles was added in V9.1.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to Hallowach2
    In my case it's the other way round: I have active Site2Site SSL VPN connections but no active Remote Accesses...

    ----------
    Sophos user, admin and reseller.
    Private Setup:

    • XG: HPE DL20 Gen9 (Core i3-7300, 8GB RAM, 120GB SSD) | XG 18.0 (Home License) with: Web Protection, Site-to-Site-VPN (IPSec, RED-Tunnel), Remote Access (SSL, HTML5)
    • UTM: 2 vCPUs, 2GB RAM, 50GB vHDD, 2 vNICs on vServer (KVM) | UTM 9.7 (Home License) with: Email Protection, Webserver Protection, RED-Tunnel (server)
  • 0
    Any news on this? I still have 2 active SSL Site-2-Site connections and 0 active Remote Access sessions but dashboard is showing 2 active Site2Site tunnels and 2 active Remote Access users.

    I also deleted the SSL Remote Access profile which was migrated from the previous version and created a new one, but that didn't change the behaviour.

    Is someone from Sophos willing to look at this?

    UTM Home License, FW 9.014-17

    ----------
    Sophos user, admin and reseller.
    Private Setup:

    • XG: HPE DL20 Gen9 (Core i3-7300, 8GB RAM, 120GB SSD) | XG 18.0 (Home License) with: Web Protection, Site-to-Site-VPN (IPSec, RED-Tunnel), Remote Access (SSL, HTML5)
    • UTM: 2 vCPUs, 2GB RAM, 50GB vHDD, 2 vNICs on vServer (KVM) | UTM 9.7 (Home License) with: Email Protection, Webserver Protection, RED-Tunnel (server)
  • 0
    We upgraded to 9.104-17 this week (from 9.006-5) and we also have this now (wasn't this way in 9.006-5).
    I have reported it to our reseller who in turn will report to Sophos.

    Managing several Sophos UTMs and Sophos XGs both at work and at some home locations, dedicated to continuously improve IT-security and feeling well helping others with their IT-security challenges.

    Sometimes I post some useful tips on my blog, see blog.pijnappels.eu/category/sophos/ for Sophos related posts.

  • 0
    I'm not seeing this issue on 9.104-17 when I connect via SSL VPN from my iPhone 5.  Connections show up in the correct spot only.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson
    I'm not seeing this issue on 9.104-17 when I connect via SSL VPN from my iPhone 5.  Connections show up in the correct spot only.

    Cheers - Bob


    Bob, it's in the dashboard where you see a summary of what you've got.
    The count of site-to-site connections is correct, however a SSL client site-to-site connection is also counted as a remote access connection in the dashboard.

    Managing several Sophos UTMs and Sophos XGs both at work and at some home locations, dedicated to continuously improve IT-security and feeling well helping others with their IT-security challenges.

    Sometimes I post some useful tips on my blog, see blog.pijnappels.eu/category/sophos/ for Sophos related posts.

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