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Dashboard showing wrong count of active Remote Access users

scorpionking
Hi there,

since some versions the WebAdmin Dashboard is counting the Site2Site SSL VPN additionally as Remote Access users:

Dashboard:

Site2Site:

Remote Access:


I have 2 Site2Site Connections active, but no Remote Access users online. the Dashboard however Shows 2 active Remote Access users.

Bug or feature?

UTM 9.103, Home License.

edit: I think the problem appeared with 9.100 or some lower 9.00x Versions.


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  • 0
    Any news on this? I still have 2 active SSL Site-2-Site connections and 0 active Remote Access sessions but dashboard is showing 2 active Site2Site tunnels and 2 active Remote Access users.

    I also deleted the SSL Remote Access profile which was migrated from the previous version and created a new one, but that didn't change the behaviour.

    Is someone from Sophos willing to look at this?

    UTM Home License, FW 9.014-17

    ----------
    Sophos user, admin and reseller.
    Private Setup:

    • XG: HPE DL20 Gen9 (Core i3-7300, 8GB RAM, 120GB SSD) | XG 18.0 (Home License) with: Web Protection, Site-to-Site-VPN (IPSec, RED-Tunnel), Remote Access (SSL, HTML5)
    • UTM: 2 vCPUs, 2GB RAM, 50GB vHDD, 2 vNICs on vServer (KVM) | UTM 9.7 (Home License) with: Email Protection, Webserver Protection, RED-Tunnel (server)
Reply
  • 0
    Any news on this? I still have 2 active SSL Site-2-Site connections and 0 active Remote Access sessions but dashboard is showing 2 active Site2Site tunnels and 2 active Remote Access users.

    I also deleted the SSL Remote Access profile which was migrated from the previous version and created a new one, but that didn't change the behaviour.

    Is someone from Sophos willing to look at this?

    UTM Home License, FW 9.014-17

    ----------
    Sophos user, admin and reseller.
    Private Setup:

    • XG: HPE DL20 Gen9 (Core i3-7300, 8GB RAM, 120GB SSD) | XG 18.0 (Home License) with: Web Protection, Site-to-Site-VPN (IPSec, RED-Tunnel), Remote Access (SSL, HTML5)
    • UTM: 2 vCPUs, 2GB RAM, 50GB vHDD, 2 vNICs on vServer (KVM) | UTM 9.7 (Home License) with: Email Protection, Webserver Protection, RED-Tunnel (server)
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