Sophos Secure Email for iOS - Notification problem

Hi Michael,

this is a known issue and it is planned to fix that in a future version of Sophos Secure Email.

Best regards
Stefan

Is there an ETA to this fix??

Hello,

we have the same issue.

Regards,

Dieter

I'm testing the the Secure Email iOS App on various iOS devices. Notifications dosn't work at all even if the App isn't closed and runs in background. The Badge icon of the App also only refreshes if I open the Container.

Would love an update on this issue as well. We're getting ready to roll this out, and it's not going to be received well by our users. 

Do not roll this out! I had to revert back to standard licenses because the development of the secure email app and the issues we had during beta testing...is non existent.

The app does not work and there looks to be no further development to fix the problems

Is there a better way to secure and segregate email on Android and IOS devices?  I'm new to this so any help would be appreciated.

Thanks!

Instead of a container you can use regular profiles in Sophos Mobile Control to enroll your email settings and so on.

As far as i know there are two basic approaches where you can configurate your MDM solution. If ou are new to this i highly recommend you some kind of a tutorial to learn the basic concepts. A relativly good source are the pdf docs from Sophos.

In reply to Craig Kaminski. You said: The app does not work and there looks to be no further development to fix the problems

I don't think they will stop developing the app so soon but I agree that this bugs are very annoying

Hi All,

of course the Sophos Secure Email app is steadily developed and improved.

This particular iOS notification issue however will be fixed in a version currently scheduled for early June as major changes have to be done within the application.

I am aware that this causes a lot of trouble for your users. As an alternative you can still configure the built-in email account.

Best regards
Stefan

Hi Stefan,

Good to hear. Thanks for the update.