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"Updating: Failed" since the last 3 days

passenger001

I have attempted to figure this out from numerous previous posts by comparing trace logs, but I am unable to put my finger on the problem.

Please help!

Note:

- I installed this product from the installer provided by my University, it was working and updating fine for more than a month on my Windows 8 Pro x64.

- 3 days ago, the little red X appeared on the tray icon, and never went away.

My latest Update Trace Log in the next post (due to 20k character limit) Thanks.

:36765


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    Trace(2013-Jan-12 08:28:26): ALUpdate started: -ManualUpdate  -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate"

    Trace(2013-Jan-12 08:28:26): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added.

    Trace(2013-Jan-12 08:28:26): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not  available from Sophos.

    Trace(2013-Jan-12 08:28:26): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not  the Spam Rules package.

    Trace(2013-Jan-12 08:28:26): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.

    Trace(2013-Jan-12 08:28:26): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.

    Trace(2013-Jan-12 08:28:26): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is  available from Sophos.

    Trace(2013-Jan-12 08:28:26): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not  the Spam Rules package.

    Trace(2013-Jan-12 08:28:26): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0

    Trace(2013-Jan-12 08:28:26): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.

    Trace(2013-Jan-12 08:28:26): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.

    Trace(2013-Jan-12 08:28:26): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.

    Trace(2013-Jan-12 08:28:26): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  available from Sophos.

    Trace(2013-Jan-12 08:28:26): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  the Spam Rules package.

    Trace(2013-Jan-12 08:28:26): Computer is a not possible cluster

    Trace(2013-Jan-12 08:28:26): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global

    Trace(2013-Jan-12 08:28:26): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription

    Trace(2013-Jan-12 08:28:26): Considering subscribed products.

    Trace(2013-Jan-12 08:28:26): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}

    Trace(2013-Jan-12 08:28:26): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.

    Trace(2013-Jan-12 08:28:26): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.

    Trace(2013-Jan-12 08:28:26): Could not read registry entry containing Sophos address - using hardcoded value.

    Trace(2013-Jan-12 08:28:26): GenerateCustomerID: complete

    Trace(2013-Jan-12 08:28:26): Computer is a not possible cluster

    Trace(2013-Jan-12 08:28:26): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global

    Trace(2013-Jan-12 08:28:26): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4

    Trace(2013-Jan-12 08:28:26): IPCSender::ProcessSend started

    Trace(2013-Jan-12 08:28:26): IPCSender::ProcessSend: No messages in queue, starting to wait

    Trace(2013-Jan-12 08:28:26): RMSMessageHandler: ALUpdateStart

    Trace(2013-Jan-12 08:28:26): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />

    Trace(2013-Jan-12 08:28:26): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />

    Trace(2013-Jan-12 08:28:26): IPCSender::ProcessSend: No messages in queue, starting to wait

    Trace(2013-Jan-12 08:28:26): ALUpdate(AutoUpdate.Started):

    Trace(2013-Jan-12 08:28:26): UpdateCoordinator::UpdateNow: Entering

    Trace(2013-Jan-12 08:28:26): PopulateCache: Entering

    Trace(2013-Jan-12 08:28:26): UpdateCoordinator::UpdateNow: About to Sync list of products

    Trace(2013-Jan-12 08:28:26): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID

    Trace(2013-Jan-12 08:28:26): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

    Trace(2013-Jan-12 08:28:26): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

    Trace(2013-Jan-12 08:28:26): Calling package_source_init

    Trace(2013-Jan-12 08:28:26): TrySyncProduct, Calling BeginSync

    Trace(2013-Jan-12 08:28:26): Remote connection over HTTP.

    Trace(2013-Jan-12 08:28:26): File master.upd not found (Remote). Return code 0x80040f04

    Trace(2013-Jan-12 08:28:26): Unable to read file master.upd (Remote)

    Trace(2013-Jan-12 08:28:26): Unable to synchronise file root.upd.

    Trace(2013-Jan-12 08:28:26): Unable to synchronise file escdp.dat.

    Trace(2013-Jan-12 08:28:26): Unable to recover file root.upd.

    Trace(2013-Jan-12 08:28:26): Unable to recover file escdp.dat.

    Trace(2013-Jan-12 08:28:26): Error -2147217660 in ReadCustomerIDFile

    Trace(2013-Jan-12 08:28:26): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}

    Trace(2013-Jan-12 08:28:26): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT

    Trace(2013-Jan-12 08:28:26): CIDUpdate(SyncProduct.Start): RMSNT, http://duepupdate.irt.drexel.edu/sophosupdate/CIDs/S000/SAVSCFXP/

    Trace(2013-Jan-12 08:28:26): CIDUpdateLocation::Sync - Updating from http CID: http://duepupdate.irt.drexel.edu/sophosupdate/CIDs/S000/SAVSCFXP/rms

    Trace(2013-Jan-12 08:28:26): CIDSync(CidSyncMessage):

    Trace(2013-Jan-12 08:28:36): CIDSyncCallback, SynchronisationTerminated - Code = -2147217661

    Trace(2013-Jan-12 08:28:36): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\rms.map

    Trace(2013-Jan-12 08:28:36): CIDSync(CidSyncMessage): C:\ProgramData\Sophos\AutoUpdate\cache\rms\..\temprms, 

    Trace(2013-Jan-12 08:28:36): CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "http://duepupdate.irt.drexel.edu/sophosupdate/CIDs/S000/SAVSCFXP/", Error is :CIDSYNC_E_TMPDIRERROR (Could not create temporary synchronisation directory.)

    Trace(2013-Jan-12 08:28:36): CIDUpdate(CIDDownloadFailed): RMSNT, http://duepupdate.irt.drexel.edu/sophosupdate/CIDs/S000/SAVSCFXP/

    Trace(2013-Jan-12 08:28:37): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

    Trace(2013-Jan-12 08:28:37): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

    Trace(2013-Jan-12 08:28:37): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Started:

    Trace(2013-Jan-12 08:28:37): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, creating update location

    Trace(2013-Jan-12 08:28:37): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\1357959517

    Trace(2013-Jan-12 08:28:37): Using top level catalogue sdds.esc_10

    Trace(2013-Jan-12 08:28:37): SDDSUpdateLocation, constructor start

    :36769
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    continued...

    Trace(2013-Jan-12 08:28:37): locConfig.m_server = http://duepupdate.irt.drexel.edu/sophosupdate/CIDs/S000/SAVSCFXP/

    Trace(2013-Jan-12 08:28:37): Calling check on source.m_address.m_path = http://duepupdate.irt.drexel.edu/sophosupdate/CIDs/S000/SAVSCFXP/

    Trace(2013-Jan-12 08:28:37): Calling package_source_init

    Trace(2013-Jan-12 08:28:37): Creating package source to represent parent

    Trace(2013-Jan-12 08:28:37): Create package source to represent local cache

    Trace(2013-Jan-12 08:28:37): SDDSUpdateLocation::Constructor finished

    Trace(2013-Jan-12 08:28:37): TrySyncProduct, Calling BeginSync

    Trace(2013-Jan-12 08:28:38): SDDSUpdateLocation caught exception from BeginSync: Cannot create stream http://duepupdate.irt.drexel.edu/sophosupdate/CIDs/S000/SAVSCFXP/catalogue/sdds.esc_10.xml GetLastError returned 0

    Trace(2013-Jan-12 08:28:38): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Ended - 0

    Trace(2013-Jan-12 08:28:38): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID

    Trace(2013-Jan-12 08:28:38): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

    Trace(2013-Jan-12 08:28:38): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

    Trace(2013-Jan-12 08:28:38): Calling package_source_init

    Trace(2013-Jan-12 08:28:38): TrySyncProduct, Calling BeginSync

    Trace(2013-Jan-12 08:28:38): Remote connection over HTTP.

    Trace(2013-Jan-12 08:28:38): File master.upd not found (Remote). Return code 0x80040f04

    Trace(2013-Jan-12 08:28:38): Unable to read file master.upd (Remote)

    Trace(2013-Jan-12 08:28:38): Unable to synchronise file root.upd.

    Trace(2013-Jan-12 08:28:38): Unable to synchronise file escdp.dat.

    Trace(2013-Jan-12 08:28:38): Unable to recover file root.upd.

    Trace(2013-Jan-12 08:28:38): Unable to recover file escdp.dat.

    Trace(2013-Jan-12 08:28:38): Error -2147217660 in ReadCustomerIDFile

    Trace(2013-Jan-12 08:28:38): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}

    Trace(2013-Jan-12 08:28:38): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP

    Trace(2013-Jan-12 08:28:38): CIDUpdate(SyncProduct.Start): SAVXP, http://duepupdate.irt.drexel.edu/sophosupdate/CIDs/S000/SAVSCFXP/

    Trace(2013-Jan-12 08:28:38): CIDUpdateLocation::Sync - Updating from http CID: http://duepupdate.irt.drexel.edu/sophosupdate/CIDs/S000/SAVSCFXP/savxp

    Trace(2013-Jan-12 08:28:38): CIDSync(CidSyncMessage):

    Trace(2013-Jan-12 08:28:48): CIDSyncCallback, SynchronisationTerminated - Code = -2147217661

    Trace(2013-Jan-12 08:28:48): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.map

    Trace(2013-Jan-12 08:28:48): CIDSync(CidSyncMessage): C:\ProgramData\Sophos\AutoUpdate\cache\savxp\..\tempsavxp, 

    Trace(2013-Jan-12 08:28:48): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "http://duepupdate.irt.drexel.edu/sophosupdate/CIDs/S000/SAVSCFXP/", Error is :CIDSYNC_E_TMPDIRERROR (Could not create temporary synchronisation directory.)

    Trace(2013-Jan-12 08:28:48): CIDUpdate(CIDDownloadFailed): SAVXP, http://duepupdate.irt.drexel.edu/sophosupdate/CIDs/S000/SAVSCFXP/

    Trace(2013-Jan-12 08:28:49): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

    Trace(2013-Jan-12 08:28:49): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

    Trace(2013-Jan-12 08:28:49): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Started:

    Trace(2013-Jan-12 08:28:49): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, creating update location

    Trace(2013-Jan-12 08:28:49): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\1357959529

    Trace(2013-Jan-12 08:28:49): Using top level catalogue sdds.esc_10

    Trace(2013-Jan-12 08:28:49): SDDSUpdateLocation, constructor start

    Trace(2013-Jan-12 08:28:49): locConfig.m_server = http://duepupdate.irt.drexel.edu/sophosupdate/CIDs/S000/SAVSCFXP/

    Trace(2013-Jan-12 08:28:49): Calling check on source.m_address.m_path = http://duepupdate.irt.drexel.edu/sophosupdate/CIDs/S000/SAVSCFXP/

    Trace(2013-Jan-12 08:28:49): Calling package_source_init

    Trace(2013-Jan-12 08:28:49): Creating package source to represent parent

    Trace(2013-Jan-12 08:28:49): Create package source to represent local cache

    Trace(2013-Jan-12 08:28:49): SDDSUpdateLocation::Constructor finished

    Trace(2013-Jan-12 08:28:49): TrySyncProduct, Calling BeginSync

    Trace(2013-Jan-12 08:28:49): SDDSUpdateLocation caught exception from BeginSync: Cannot create stream http://duepupdate.irt.drexel.edu/sophosupdate/CIDs/S000/SAVSCFXP/catalogue/sdds.esc_10.xml GetLastError returned 0

    Trace(2013-Jan-12 08:28:49): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Ended - 0

    Trace(2013-Jan-12 08:28:49): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID

    Trace(2013-Jan-12 08:28:49): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

    Trace(2013-Jan-12 08:28:49): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

    Trace(2013-Jan-12 08:28:49): Calling package_source_init

    Trace(2013-Jan-12 08:28:49): TrySyncProduct, Calling BeginSync

    Trace(2013-Jan-12 08:28:49): Remote connection over HTTP.

    Trace(2013-Jan-12 08:28:49): File master.upd not found (Remote). Return code 0x80040f04

    Trace(2013-Jan-12 08:28:49): Unable to read file master.upd (Remote)

    Trace(2013-Jan-12 08:28:49): Unable to synchronise file root.upd.

    Trace(2013-Jan-12 08:28:49): Unable to synchronise file escdp.dat.

    Trace(2013-Jan-12 08:28:49): Unable to recover file root.upd.

    Trace(2013-Jan-12 08:28:49): Unable to recover file escdp.dat.

    Trace(2013-Jan-12 08:28:49): Error -2147217660 in ReadCustomerIDFile

    Trace(2013-Jan-12 08:28:49): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}

    Trace(2013-Jan-12 08:28:49): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate

    Trace(2013-Jan-12 08:28:49): CIDUpdate(SyncProduct.Start): Sophos AutoUpdate, http://duepupdate.irt.drexel.edu/sophosupdate/CIDs/S000/SAVSCFXP/

    Trace(2013-Jan-12 08:28:49): CIDUpdateLocation::Sync - Updating from http CID: http://duepupdate.irt.drexel.edu/sophosupdate/CIDs/S000/SAVSCFXP/sau

    Trace(2013-Jan-12 08:28:49): CIDSync(CidSyncMessage):

    Trace(2013-Jan-12 08:28:59): CIDSyncCallback, SynchronisationTerminated - Code = -2147217661

    Trace(2013-Jan-12 08:28:59): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sau.map

    Trace(2013-Jan-12 08:28:59): CIDSync(CidSyncMessage): C:\ProgramData\Sophos\AutoUpdate\cache\sau\..\tempsau, 

    Trace(2013-Jan-12 08:28:59): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos AutoUpdate) from "http://duepupdate.irt.drexel.edu/sophosupdate/CIDs/S000/SAVSCFXP/", Error is :CIDSYNC_E_TMPDIRERROR (Could not create temporary synchronisation directory.)

    Trace(2013-Jan-12 08:28:59): CIDUpdate(CIDDownloadFailed): Sophos AutoUpdate, http://duepupdate.irt.drexel.edu/sophosupdate/CIDs/S000/SAVSCFXP/

    Trace(2013-Jan-12 08:29:00): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

    Trace(2013-Jan-12 08:29:00): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

    Trace(2013-Jan-12 08:29:00): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Started:

    Trace(2013-Jan-12 08:29:00): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, creating update location

    Trace(2013-Jan-12 08:29:00): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\1357959540

    Trace(2013-Jan-12 08:29:00): Using top level catalogue sdds.esc_10

    Trace(2013-Jan-12 08:29:00): SDDSUpdateLocation, constructor start

    Trace(2013-Jan-12 08:29:01): locConfig.m_server = http://duepupdate.irt.drexel.edu/sophosupdate/CIDs/S000/SAVSCFXP/

    Trace(2013-Jan-12 08:29:01): Calling check on source.m_address.m_path = http://duepupdate.irt.drexel.edu/sophosupdate/CIDs/S000/SAVSCFXP/

    Trace(2013-Jan-12 08:29:01): Calling package_source_init

    Trace(2013-Jan-12 08:29:01): Creating package source to represent parent

    Trace(2013-Jan-12 08:29:01): Create package source to represent local cache

    Trace(2013-Jan-12 08:29:01): SDDSUpdateLocation::Constructor finished

    Trace(2013-Jan-12 08:29:01): TrySyncProduct, Calling BeginSync

    Trace(2013-Jan-12 08:29:01): SDDSUpdateLocation caught exception from BeginSync: Cannot create stream http://duepupdate.irt.drexel.edu/sophosupdate/CIDs/S000/SAVSCFXP/catalogue/sdds.esc_10.xml GetLastError returned 0

    Trace(2013-Jan-12 08:29:01): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Ended - 0

    Trace(2013-Jan-12 08:29:01): ALUpdate(ProductUnavailable): RMSNT, Sophos

    Trace(2013-Jan-12 08:29:01): UpdateLocationFacade::SyncProduct: Last Update Mechanism = SDDS

    Trace(2013-Jan-12 08:29:01): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Started:

    Trace(2013-Jan-12 08:29:01): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, creating update location

    Trace(2013-Jan-12 08:29:01): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\1357959541

    Trace(2013-Jan-12 08:29:01): Using top level catalogue sdds.esc_10

    Trace(2013-Jan-12 08:29:01): SDDSUpdateLocation, constructor start

    Trace(2013-Jan-12 08:29:01): locConfig.m_server = Sophos

    Trace(2013-Jan-12 08:29:01): Calling check on source.m_address.m_path = Sophos

    Trace(2013-Jan-12 08:29:01): Calling package_source_init

    Trace(2013-Jan-12 08:29:01): Creating package source to represent parent

    Trace(2013-Jan-12 08:29:01): Create package source to represent local cache

    Trace(2013-Jan-12 08:29:01): SDDSUpdateLocation::Constructor finished

    Trace(2013-Jan-12 08:29:01): TrySyncProduct, Calling BeginSync

    Trace(2013-Jan-12 08:29:02): Opened catalogue!

    Trace(2013-Jan-12 08:29:02): Attempting to synchronise load balancing and redirection files

    Trace(2013-Jan-12 08:29:02): Failed to synchronise load balancing and redirection files: Sophos is not an SDDS warehouse for product SDDS

    Trace(2013-Jan-12 08:29:02): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}

    Trace(2013-Jan-12 08:29:02): SDDSUpdate(SyncProduct.Start): SAVXP, Sophos

    Trace(2013-Jan-12 08:29:02): Finding minimum download, this version = 630 with size 37882761

    Trace(2013-Jan-12 08:29:03): Finding minimum download, this version = 632 with size 29464232

    Trace(2013-Jan-12 08:29:03): Finding minimum download, this version = 633 with size 26582591

    Trace(2013-Jan-12 08:29:03): Finding minimum download, this version = 636 with size 9461245

    Trace(2013-Jan-12 08:29:03): Finding minimum download, this version = 637 with size 0

    Trace(2013-Jan-12 08:29:03): Finding minimum download, this version = 638 with size 9461245

    Trace(2013-Jan-12 08:29:03): Finding minimum download, this version = 639 with size 0

    Trace(2013-Jan-12 08:29:03): SDDSUpdateLocation: Requesting version 639

    Trace(2013-Jan-12 08:29:03): Synching version 639.117 of {E17FE03B-0501-4aaa-BC69-0129D965F311}

    Trace(2013-Jan-12 08:29:03): calculating decode signature for E17FE03B-0501-4aaa-BC69-0129D965F311 with a product entry of 5408369f29f032546ea164eafd718496x000

    Trace(2013-Jan-12 08:29:03):  and a version entry of 366fa77d097072d74baae700748f2db6x000

    Trace(2013-Jan-12 08:29:03): SDDSUpdate(SecondarySuccess):

    Trace(2013-Jan-12 08:29:04): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, SyncProduct returned - 1

    Trace(2013-Jan-12 08:29:04): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Ended - 1

    Trace(2013-Jan-12 08:29:04): UpdateLocationFacade::SyncProduct: Last Update Mechanism = SDDS

    Trace(2013-Jan-12 08:29:04): SDDSUpdate(SyncProduct.Start): Sophos AutoUpdate, Sophos

    Trace(2013-Jan-12 08:29:04): Finding minimum download, this version = 531 with size 0

    Trace(2013-Jan-12 08:29:04): SDDSUpdateLocation: Requesting version 531

    Trace(2013-Jan-12 08:29:04): Synching version 531.1 of {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}

    Trace(2013-Jan-12 08:29:04): calculating decode signature for 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 with a product entry of 1a306a3e145a89924b00b6b461bced56x000

    Trace(2013-Jan-12 08:29:04):  and a version entry of 49e8630b410dd6909de904e461b79738x000

    Trace(2013-Jan-12 08:29:04): SDDSUpdate(SecondarySuccess):

    Trace(2013-Jan-12 08:29:05): ALUpdate(DownloadEnded):

    Trace(2013-Jan-12 08:29:05): UpdateCoordinator::UpdateNow: About to Action list of products

    Trace(2013-Jan-12 08:29:05): SetupAction::Execute: Creating thread to install product SAVXP

    Trace(2013-Jan-12 08:29:05): SetupAction::Run: Installing Product SAVXP

    Trace(2013-Jan-12 08:29:05): ALUpdate(Action.Execute): SAVXP

    Trace(2013-Jan-12 08:29:05): SetupAction::Run: Preparing...

    Trace(2013-Jan-12 08:29:05): Version to decode = 639

    Trace(2013-Jan-12 08:29:05): Start the decode

    Trace(2013-Jan-12 08:29:06): SetupAction::Run: Prepare succeeded

    Trace(2013-Jan-12 08:29:06): SetupAction::Execute: Could not create instance of IProductSetup2. Reverting to IProductSetup

    Trace(2013-Jan-12 08:29:34): ALUpdate(Install.Failure): SAVXP

    Trace(2013-Jan-12 08:29:34): SetupAction::Execute: Thread to install SAVXP returns 0

    Trace(2013-Jan-12 08:29:34): ALUpdate(Action.Skipped): Sophos AutoUpdate

    Trace(2013-Jan-12 08:29:35): RMSMessageHandler: ALUpdateEnd

    Trace(2013-Jan-12 08:29:35): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>Install.Failure</ID><StringID>103</StringID><Sender>ALUpdate</Sender><Insert>SAVXP</Insert><Insert>80041f09</Insert></ErrorMessage></Config>

    Trace(2013-Jan-12 08:29:35): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>Install.Failure</ID><StringID>103</StringID><Sender>ALUpdate</Sender><Insert>SAVXP</Insert><Insert>80041f09</Insert></ErrorMessage></Config>

    Trace(2013-Jan-12 08:29:35): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>Install.Failure</ID><StringID>103</StringID><Sender>ALUpdate</Sender><Insert>SAVXP</Insert><Insert>80041f09</Insert></ErrorMessage></Config>

    Trace(2013-Jan-12 08:29:35): IPCSender::ProcessSend: No messages in queue, starting to wait

    Trace(2013-Jan-12 08:29:36): IPCSender::ProcessSend exiting

    :36771
  • 0

    Update log from the GUI

    Time: 1/12/2013 8:29:35
    Message: AutoUpdate finished
    Module: ALUpdate
    Process ID: 3124
    Thread ID: 3552

    Time: 1/12/2013 8:29:34
    Message: Installation of Sophos AutoUpdate skipped
    Module: ALUpdate
    Process ID: 3124
    Thread ID: 3552

    Time: 1/12/2013 8:29:34
    Message: Installation of product SAVXP failed
    Module: ALUpdate
    Process ID: 3124
    Thread ID: 2400

    Time: 1/12/2013 8:29:05
    Message: Installing Product SAVXP
    Module: ALUpdate
    Process ID: 3124
    Thread ID: 2400

    Time: 1/12/2013 8:29:05
    Message: Downloading phase completed
    Module: ALUpdate
    Process ID: 3124
    Thread ID: 3552

    Time: 1/12/2013 8:29:04
    Message: Product cache update from secondary server successfully finished
    Module: SDDSUpdate
    Process ID: 3124
    Thread ID: 3552

    Time: 1/12/2013 8:29:04
    Message: Downloading product Sophos AutoUpdate from server Sophos
    Module: SDDSUpdate
    Process ID: 3124
    Thread ID: 3552

    Time: 1/12/2013 8:29:03
    Message: Product cache update from secondary server successfully finished
    Module: SDDSUpdate
    Process ID: 3124
    Thread ID: 3552

    Time: 1/12/2013 8:29:02
    Message: Downloading product SAVXP from server Sophos
    Module: SDDSUpdate
    Process ID: 3124
    Thread ID: 3552

    Time: 1/12/2013 8:29:01
    Message: Download of product RMSNT from server Sophos skipped because it is unavailable from this location
    Module: ALUpdate
    Process ID: 3124
    Thread ID: 3552

    Time: 1/12/2013 8:28:59
    Message: ERROR:   Download of Sophos AutoUpdate failed from server http://duepupdate.irt.drexel.edu/sophosupdate/CIDs/S000/SAVSCFXP/
    Module: CIDUpdate
    Process ID: 3124
    Thread ID: 3552

    Time: 1/12/2013 8:28:49
    Message: Downloading product Sophos AutoUpdate from server http://duepupdate.irt.drexel.edu/sophosupdate/CIDs/S000/SAVSCFXP/
    Module: CIDUpdate
    Process ID: 3124
    Thread ID: 3552

    Time: 1/12/2013 8:28:48
    Message: ERROR:   Download of SAVXP failed from server http://duepupdate.irt.drexel.edu/sophosupdate/CIDs/S000/SAVSCFXP/
    Module: CIDUpdate
    Process ID: 3124
    Thread ID: 3552

    Time: 1/12/2013 8:28:38
    Message: Downloading product SAVXP from server http://duepupdate.irt.drexel.edu/sophosupdate/CIDs/S000/SAVSCFXP/
    Module: CIDUpdate
    Process ID: 3124
    Thread ID: 3552

    Time: 1/12/2013 8:28:36
    Message: ERROR:   Download of RMSNT failed from server http://duepupdate.irt.drexel.edu/sophosupdate/CIDs/S000/SAVSCFXP/
    Module: CIDUpdate
    Process ID: 3124
    Thread ID: 3552

    Time: 1/12/2013 8:28:26
    Message: Downloading product RMSNT from server http://duepupdate.irt.drexel.edu/sophosupdate/CIDs/S000/SAVSCFXP/
    Module: CIDUpdate
    Process ID: 3124
    Thread ID: 3552

    Time: 1/12/2013 8:28:26
    Message: ***************          Sophos AutoUpdate started          ***************
    Module: ALUpdate
    Process ID: 3124
    Thread ID: 3552

    :36773
  • 0

    Hello passenger001,

    good job regarding the logs. Now near the bottom it states that the SAVXP install has failed. You'll find the log in the \Windows\temp directory. Search for Return value 3 - the preceding lines likely have details on the cause of the error.

    Christian

    :36785
  • 0

    Christian,

    Thanks for the prompt feedback.

    The failed installation seems to be because of a Permission issue on C:\ProgramData\Microsoft\Windows\Start Menu.

    Not the first time I've seen this, it's an annoying and recurring problem I'm facing with Windows 8 ever since TrustedInstaller took over permissions of my C drive, and I'm getting 'Access Denied' errors when I attempt to take ownership/edit permissions of the relevant folders. I won't go into this here, it's not the relevant forum.

    I tinkered with Ownership and Permissions settings and eventually what worked was changing permissions for C:\ProgramData\Microsoft\Windows\Start Menu. to be accessible to Everyone.

    Giving permission to groups Application Packages, Administrators, SYSTEM still resulted in a failed install of SAVXP, it finally went through only when I gave full control to Everyone. This was OK on my personal laptop which no one else uses, but this solution might not be the most desirable if the computer has multiple user accounts.

    Thanks for the help!

    :36799
  • 0

    Hello passenger001,

    development might already be ware of this, nevertheless it'd be a good idea to contact Support.

    Christian

    :36843