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"Updating: Failed" since the last 3 days

passenger001

I have attempted to figure this out from numerous previous posts by comparing trace logs, but I am unable to put my finger on the problem.

Please help!

Note:

- I installed this product from the installer provided by my University, it was working and updating fine for more than a month on my Windows 8 Pro x64.

- 3 days ago, the little red X appeared on the tray icon, and never went away.

My latest Update Trace Log in the next post (due to 20k character limit) Thanks.

:36765


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    Trace(2013-Jan-12 08:28:26): ALUpdate started: -ManualUpdate  -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate"

    Trace(2013-Jan-12 08:28:26): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added.

    Trace(2013-Jan-12 08:28:26): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not  available from Sophos.

    Trace(2013-Jan-12 08:28:26): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not  the Spam Rules package.

    Trace(2013-Jan-12 08:28:26): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.

    Trace(2013-Jan-12 08:28:26): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.

    Trace(2013-Jan-12 08:28:26): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is  available from Sophos.

    Trace(2013-Jan-12 08:28:26): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not  the Spam Rules package.

    Trace(2013-Jan-12 08:28:26): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0

    Trace(2013-Jan-12 08:28:26): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.

    Trace(2013-Jan-12 08:28:26): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.

    Trace(2013-Jan-12 08:28:26): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.

    Trace(2013-Jan-12 08:28:26): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  available from Sophos.

    Trace(2013-Jan-12 08:28:26): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  the Spam Rules package.

    Trace(2013-Jan-12 08:28:26): Computer is a not possible cluster

    Trace(2013-Jan-12 08:28:26): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global

    Trace(2013-Jan-12 08:28:26): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription

    Trace(2013-Jan-12 08:28:26): Considering subscribed products.

    Trace(2013-Jan-12 08:28:26): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}

    Trace(2013-Jan-12 08:28:26): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.

    Trace(2013-Jan-12 08:28:26): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.

    Trace(2013-Jan-12 08:28:26): Could not read registry entry containing Sophos address - using hardcoded value.

    Trace(2013-Jan-12 08:28:26): GenerateCustomerID: complete

    Trace(2013-Jan-12 08:28:26): Computer is a not possible cluster

    Trace(2013-Jan-12 08:28:26): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global

    Trace(2013-Jan-12 08:28:26): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4

    Trace(2013-Jan-12 08:28:26): IPCSender::ProcessSend started

    Trace(2013-Jan-12 08:28:26): IPCSender::ProcessSend: No messages in queue, starting to wait

    Trace(2013-Jan-12 08:28:26): RMSMessageHandler: ALUpdateStart

    Trace(2013-Jan-12 08:28:26): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />

    Trace(2013-Jan-12 08:28:26): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />

    Trace(2013-Jan-12 08:28:26): IPCSender::ProcessSend: No messages in queue, starting to wait

    Trace(2013-Jan-12 08:28:26): ALUpdate(AutoUpdate.Started):

    Trace(2013-Jan-12 08:28:26): UpdateCoordinator::UpdateNow: Entering

    Trace(2013-Jan-12 08:28:26): PopulateCache: Entering

    Trace(2013-Jan-12 08:28:26): UpdateCoordinator::UpdateNow: About to Sync list of products

    Trace(2013-Jan-12 08:28:26): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID

    Trace(2013-Jan-12 08:28:26): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

    Trace(2013-Jan-12 08:28:26): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

    Trace(2013-Jan-12 08:28:26): Calling package_source_init

    Trace(2013-Jan-12 08:28:26): TrySyncProduct, Calling BeginSync

    Trace(2013-Jan-12 08:28:26): Remote connection over HTTP.

    Trace(2013-Jan-12 08:28:26): File master.upd not found (Remote). Return code 0x80040f04

    Trace(2013-Jan-12 08:28:26): Unable to read file master.upd (Remote)

    Trace(2013-Jan-12 08:28:26): Unable to synchronise file root.upd.

    Trace(2013-Jan-12 08:28:26): Unable to synchronise file escdp.dat.

    Trace(2013-Jan-12 08:28:26): Unable to recover file root.upd.

    Trace(2013-Jan-12 08:28:26): Unable to recover file escdp.dat.

    Trace(2013-Jan-12 08:28:26): Error -2147217660 in ReadCustomerIDFile

    Trace(2013-Jan-12 08:28:26): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}

    Trace(2013-Jan-12 08:28:26): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT

    Trace(2013-Jan-12 08:28:26): CIDUpdate(SyncProduct.Start): RMSNT, http://duepupdate.irt.drexel.edu/sophosupdate/CIDs/S000/SAVSCFXP/

    Trace(2013-Jan-12 08:28:26): CIDUpdateLocation::Sync - Updating from http CID: http://duepupdate.irt.drexel.edu/sophosupdate/CIDs/S000/SAVSCFXP/rms

    Trace(2013-Jan-12 08:28:26): CIDSync(CidSyncMessage):

    Trace(2013-Jan-12 08:28:36): CIDSyncCallback, SynchronisationTerminated - Code = -2147217661

    Trace(2013-Jan-12 08:28:36): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\rms.map

    Trace(2013-Jan-12 08:28:36): CIDSync(CidSyncMessage): C:\ProgramData\Sophos\AutoUpdate\cache\rms\..\temprms, 

    Trace(2013-Jan-12 08:28:36): CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "http://duepupdate.irt.drexel.edu/sophosupdate/CIDs/S000/SAVSCFXP/", Error is :CIDSYNC_E_TMPDIRERROR (Could not create temporary synchronisation directory.)

    Trace(2013-Jan-12 08:28:36): CIDUpdate(CIDDownloadFailed): RMSNT, http://duepupdate.irt.drexel.edu/sophosupdate/CIDs/S000/SAVSCFXP/

    Trace(2013-Jan-12 08:28:37): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

    Trace(2013-Jan-12 08:28:37): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

    Trace(2013-Jan-12 08:28:37): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Started:

    Trace(2013-Jan-12 08:28:37): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, creating update location

    Trace(2013-Jan-12 08:28:37): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\1357959517

    Trace(2013-Jan-12 08:28:37): Using top level catalogue sdds.esc_10

    Trace(2013-Jan-12 08:28:37): SDDSUpdateLocation, constructor start

    :36769
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    Trace(2013-Jan-12 08:28:26): ALUpdate started: -ManualUpdate  -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate"

    Trace(2013-Jan-12 08:28:26): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added.

    Trace(2013-Jan-12 08:28:26): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not  available from Sophos.

    Trace(2013-Jan-12 08:28:26): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not  the Spam Rules package.

    Trace(2013-Jan-12 08:28:26): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.

    Trace(2013-Jan-12 08:28:26): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.

    Trace(2013-Jan-12 08:28:26): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is  available from Sophos.

    Trace(2013-Jan-12 08:28:26): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not  the Spam Rules package.

    Trace(2013-Jan-12 08:28:26): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0

    Trace(2013-Jan-12 08:28:26): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.

    Trace(2013-Jan-12 08:28:26): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.

    Trace(2013-Jan-12 08:28:26): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.

    Trace(2013-Jan-12 08:28:26): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  available from Sophos.

    Trace(2013-Jan-12 08:28:26): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  the Spam Rules package.

    Trace(2013-Jan-12 08:28:26): Computer is a not possible cluster

    Trace(2013-Jan-12 08:28:26): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global

    Trace(2013-Jan-12 08:28:26): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription

    Trace(2013-Jan-12 08:28:26): Considering subscribed products.

    Trace(2013-Jan-12 08:28:26): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}

    Trace(2013-Jan-12 08:28:26): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.

    Trace(2013-Jan-12 08:28:26): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.

    Trace(2013-Jan-12 08:28:26): Could not read registry entry containing Sophos address - using hardcoded value.

    Trace(2013-Jan-12 08:28:26): GenerateCustomerID: complete

    Trace(2013-Jan-12 08:28:26): Computer is a not possible cluster

    Trace(2013-Jan-12 08:28:26): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global

    Trace(2013-Jan-12 08:28:26): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4

    Trace(2013-Jan-12 08:28:26): IPCSender::ProcessSend started

    Trace(2013-Jan-12 08:28:26): IPCSender::ProcessSend: No messages in queue, starting to wait

    Trace(2013-Jan-12 08:28:26): RMSMessageHandler: ALUpdateStart

    Trace(2013-Jan-12 08:28:26): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />

    Trace(2013-Jan-12 08:28:26): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />

    Trace(2013-Jan-12 08:28:26): IPCSender::ProcessSend: No messages in queue, starting to wait

    Trace(2013-Jan-12 08:28:26): ALUpdate(AutoUpdate.Started):

    Trace(2013-Jan-12 08:28:26): UpdateCoordinator::UpdateNow: Entering

    Trace(2013-Jan-12 08:28:26): PopulateCache: Entering

    Trace(2013-Jan-12 08:28:26): UpdateCoordinator::UpdateNow: About to Sync list of products

    Trace(2013-Jan-12 08:28:26): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID

    Trace(2013-Jan-12 08:28:26): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

    Trace(2013-Jan-12 08:28:26): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

    Trace(2013-Jan-12 08:28:26): Calling package_source_init

    Trace(2013-Jan-12 08:28:26): TrySyncProduct, Calling BeginSync

    Trace(2013-Jan-12 08:28:26): Remote connection over HTTP.

    Trace(2013-Jan-12 08:28:26): File master.upd not found (Remote). Return code 0x80040f04

    Trace(2013-Jan-12 08:28:26): Unable to read file master.upd (Remote)

    Trace(2013-Jan-12 08:28:26): Unable to synchronise file root.upd.

    Trace(2013-Jan-12 08:28:26): Unable to synchronise file escdp.dat.

    Trace(2013-Jan-12 08:28:26): Unable to recover file root.upd.

    Trace(2013-Jan-12 08:28:26): Unable to recover file escdp.dat.

    Trace(2013-Jan-12 08:28:26): Error -2147217660 in ReadCustomerIDFile

    Trace(2013-Jan-12 08:28:26): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}

    Trace(2013-Jan-12 08:28:26): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT

    Trace(2013-Jan-12 08:28:26): CIDUpdate(SyncProduct.Start): RMSNT, http://duepupdate.irt.drexel.edu/sophosupdate/CIDs/S000/SAVSCFXP/

    Trace(2013-Jan-12 08:28:26): CIDUpdateLocation::Sync - Updating from http CID: http://duepupdate.irt.drexel.edu/sophosupdate/CIDs/S000/SAVSCFXP/rms

    Trace(2013-Jan-12 08:28:26): CIDSync(CidSyncMessage):

    Trace(2013-Jan-12 08:28:36): CIDSyncCallback, SynchronisationTerminated - Code = -2147217661

    Trace(2013-Jan-12 08:28:36): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\rms.map

    Trace(2013-Jan-12 08:28:36): CIDSync(CidSyncMessage): C:\ProgramData\Sophos\AutoUpdate\cache\rms\..\temprms, 

    Trace(2013-Jan-12 08:28:36): CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "http://duepupdate.irt.drexel.edu/sophosupdate/CIDs/S000/SAVSCFXP/", Error is :CIDSYNC_E_TMPDIRERROR (Could not create temporary synchronisation directory.)

    Trace(2013-Jan-12 08:28:36): CIDUpdate(CIDDownloadFailed): RMSNT, http://duepupdate.irt.drexel.edu/sophosupdate/CIDs/S000/SAVSCFXP/

    Trace(2013-Jan-12 08:28:37): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

    Trace(2013-Jan-12 08:28:37): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

    Trace(2013-Jan-12 08:28:37): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Started:

    Trace(2013-Jan-12 08:28:37): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, creating update location

    Trace(2013-Jan-12 08:28:37): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\1357959517

    Trace(2013-Jan-12 08:28:37): Using top level catalogue sdds.esc_10

    Trace(2013-Jan-12 08:28:37): SDDSUpdateLocation, constructor start

    :36769
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