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"Updating: Failed" since the last 3 days

passenger001

I have attempted to figure this out from numerous previous posts by comparing trace logs, but I am unable to put my finger on the problem.

Please help!

Note:

- I installed this product from the installer provided by my University, it was working and updating fine for more than a month on my Windows 8 Pro x64.

- 3 days ago, the little red X appeared on the tray icon, and never went away.

My latest Update Trace Log in the next post (due to 20k character limit) Thanks.

:36765


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    continued...

    Trace(2013-Jan-12 08:28:37): locConfig.m_server = http://duepupdate.irt.drexel.edu/sophosupdate/CIDs/S000/SAVSCFXP/

    Trace(2013-Jan-12 08:28:37): Calling check on source.m_address.m_path = http://duepupdate.irt.drexel.edu/sophosupdate/CIDs/S000/SAVSCFXP/

    Trace(2013-Jan-12 08:28:37): Calling package_source_init

    Trace(2013-Jan-12 08:28:37): Creating package source to represent parent

    Trace(2013-Jan-12 08:28:37): Create package source to represent local cache

    Trace(2013-Jan-12 08:28:37): SDDSUpdateLocation::Constructor finished

    Trace(2013-Jan-12 08:28:37): TrySyncProduct, Calling BeginSync

    Trace(2013-Jan-12 08:28:38): SDDSUpdateLocation caught exception from BeginSync: Cannot create stream http://duepupdate.irt.drexel.edu/sophosupdate/CIDs/S000/SAVSCFXP/catalogue/sdds.esc_10.xml GetLastError returned 0

    Trace(2013-Jan-12 08:28:38): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Ended - 0

    Trace(2013-Jan-12 08:28:38): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID

    Trace(2013-Jan-12 08:28:38): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

    Trace(2013-Jan-12 08:28:38): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

    Trace(2013-Jan-12 08:28:38): Calling package_source_init

    Trace(2013-Jan-12 08:28:38): TrySyncProduct, Calling BeginSync

    Trace(2013-Jan-12 08:28:38): Remote connection over HTTP.

    Trace(2013-Jan-12 08:28:38): File master.upd not found (Remote). Return code 0x80040f04

    Trace(2013-Jan-12 08:28:38): Unable to read file master.upd (Remote)

    Trace(2013-Jan-12 08:28:38): Unable to synchronise file root.upd.

    Trace(2013-Jan-12 08:28:38): Unable to synchronise file escdp.dat.

    Trace(2013-Jan-12 08:28:38): Unable to recover file root.upd.

    Trace(2013-Jan-12 08:28:38): Unable to recover file escdp.dat.

    Trace(2013-Jan-12 08:28:38): Error -2147217660 in ReadCustomerIDFile

    Trace(2013-Jan-12 08:28:38): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}

    Trace(2013-Jan-12 08:28:38): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP

    Trace(2013-Jan-12 08:28:38): CIDUpdate(SyncProduct.Start): SAVXP, http://duepupdate.irt.drexel.edu/sophosupdate/CIDs/S000/SAVSCFXP/

    Trace(2013-Jan-12 08:28:38): CIDUpdateLocation::Sync - Updating from http CID: http://duepupdate.irt.drexel.edu/sophosupdate/CIDs/S000/SAVSCFXP/savxp

    Trace(2013-Jan-12 08:28:38): CIDSync(CidSyncMessage):

    Trace(2013-Jan-12 08:28:48): CIDSyncCallback, SynchronisationTerminated - Code = -2147217661

    Trace(2013-Jan-12 08:28:48): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.map

    Trace(2013-Jan-12 08:28:48): CIDSync(CidSyncMessage): C:\ProgramData\Sophos\AutoUpdate\cache\savxp\..\tempsavxp, 

    Trace(2013-Jan-12 08:28:48): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "http://duepupdate.irt.drexel.edu/sophosupdate/CIDs/S000/SAVSCFXP/", Error is :CIDSYNC_E_TMPDIRERROR (Could not create temporary synchronisation directory.)

    Trace(2013-Jan-12 08:28:48): CIDUpdate(CIDDownloadFailed): SAVXP, http://duepupdate.irt.drexel.edu/sophosupdate/CIDs/S000/SAVSCFXP/

    Trace(2013-Jan-12 08:28:49): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

    Trace(2013-Jan-12 08:28:49): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

    Trace(2013-Jan-12 08:28:49): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Started:

    Trace(2013-Jan-12 08:28:49): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, creating update location

    Trace(2013-Jan-12 08:28:49): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\1357959529

    Trace(2013-Jan-12 08:28:49): Using top level catalogue sdds.esc_10

    Trace(2013-Jan-12 08:28:49): SDDSUpdateLocation, constructor start

    Trace(2013-Jan-12 08:28:49): locConfig.m_server = http://duepupdate.irt.drexel.edu/sophosupdate/CIDs/S000/SAVSCFXP/

    Trace(2013-Jan-12 08:28:49): Calling check on source.m_address.m_path = http://duepupdate.irt.drexel.edu/sophosupdate/CIDs/S000/SAVSCFXP/

    Trace(2013-Jan-12 08:28:49): Calling package_source_init

    Trace(2013-Jan-12 08:28:49): Creating package source to represent parent

    Trace(2013-Jan-12 08:28:49): Create package source to represent local cache

    Trace(2013-Jan-12 08:28:49): SDDSUpdateLocation::Constructor finished

    Trace(2013-Jan-12 08:28:49): TrySyncProduct, Calling BeginSync

    Trace(2013-Jan-12 08:28:49): SDDSUpdateLocation caught exception from BeginSync: Cannot create stream http://duepupdate.irt.drexel.edu/sophosupdate/CIDs/S000/SAVSCFXP/catalogue/sdds.esc_10.xml GetLastError returned 0

    Trace(2013-Jan-12 08:28:49): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Ended - 0

    Trace(2013-Jan-12 08:28:49): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID

    Trace(2013-Jan-12 08:28:49): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

    Trace(2013-Jan-12 08:28:49): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

    Trace(2013-Jan-12 08:28:49): Calling package_source_init

    Trace(2013-Jan-12 08:28:49): TrySyncProduct, Calling BeginSync

    Trace(2013-Jan-12 08:28:49): Remote connection over HTTP.

    Trace(2013-Jan-12 08:28:49): File master.upd not found (Remote). Return code 0x80040f04

    Trace(2013-Jan-12 08:28:49): Unable to read file master.upd (Remote)

    Trace(2013-Jan-12 08:28:49): Unable to synchronise file root.upd.

    Trace(2013-Jan-12 08:28:49): Unable to synchronise file escdp.dat.

    Trace(2013-Jan-12 08:28:49): Unable to recover file root.upd.

    Trace(2013-Jan-12 08:28:49): Unable to recover file escdp.dat.

    Trace(2013-Jan-12 08:28:49): Error -2147217660 in ReadCustomerIDFile

    Trace(2013-Jan-12 08:28:49): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}

    Trace(2013-Jan-12 08:28:49): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate

    Trace(2013-Jan-12 08:28:49): CIDUpdate(SyncProduct.Start): Sophos AutoUpdate, http://duepupdate.irt.drexel.edu/sophosupdate/CIDs/S000/SAVSCFXP/

    Trace(2013-Jan-12 08:28:49): CIDUpdateLocation::Sync - Updating from http CID: http://duepupdate.irt.drexel.edu/sophosupdate/CIDs/S000/SAVSCFXP/sau

    Trace(2013-Jan-12 08:28:49): CIDSync(CidSyncMessage):

    Trace(2013-Jan-12 08:28:59): CIDSyncCallback, SynchronisationTerminated - Code = -2147217661

    Trace(2013-Jan-12 08:28:59): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sau.map

    Trace(2013-Jan-12 08:28:59): CIDSync(CidSyncMessage): C:\ProgramData\Sophos\AutoUpdate\cache\sau\..\tempsau, 

    Trace(2013-Jan-12 08:28:59): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos AutoUpdate) from "http://duepupdate.irt.drexel.edu/sophosupdate/CIDs/S000/SAVSCFXP/", Error is :CIDSYNC_E_TMPDIRERROR (Could not create temporary synchronisation directory.)

    Trace(2013-Jan-12 08:28:59): CIDUpdate(CIDDownloadFailed): Sophos AutoUpdate, http://duepupdate.irt.drexel.edu/sophosupdate/CIDs/S000/SAVSCFXP/

    Trace(2013-Jan-12 08:29:00): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

    Trace(2013-Jan-12 08:29:00): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

    Trace(2013-Jan-12 08:29:00): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Started:

    Trace(2013-Jan-12 08:29:00): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, creating update location

    Trace(2013-Jan-12 08:29:00): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\1357959540

    Trace(2013-Jan-12 08:29:00): Using top level catalogue sdds.esc_10

    Trace(2013-Jan-12 08:29:00): SDDSUpdateLocation, constructor start

    Trace(2013-Jan-12 08:29:01): locConfig.m_server = http://duepupdate.irt.drexel.edu/sophosupdate/CIDs/S000/SAVSCFXP/

    Trace(2013-Jan-12 08:29:01): Calling check on source.m_address.m_path = http://duepupdate.irt.drexel.edu/sophosupdate/CIDs/S000/SAVSCFXP/

    Trace(2013-Jan-12 08:29:01): Calling package_source_init

    Trace(2013-Jan-12 08:29:01): Creating package source to represent parent

    Trace(2013-Jan-12 08:29:01): Create package source to represent local cache

    Trace(2013-Jan-12 08:29:01): SDDSUpdateLocation::Constructor finished

    Trace(2013-Jan-12 08:29:01): TrySyncProduct, Calling BeginSync

    Trace(2013-Jan-12 08:29:01): SDDSUpdateLocation caught exception from BeginSync: Cannot create stream http://duepupdate.irt.drexel.edu/sophosupdate/CIDs/S000/SAVSCFXP/catalogue/sdds.esc_10.xml GetLastError returned 0

    Trace(2013-Jan-12 08:29:01): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Ended - 0

    Trace(2013-Jan-12 08:29:01): ALUpdate(ProductUnavailable): RMSNT, Sophos

    Trace(2013-Jan-12 08:29:01): UpdateLocationFacade::SyncProduct: Last Update Mechanism = SDDS

    Trace(2013-Jan-12 08:29:01): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Started:

    Trace(2013-Jan-12 08:29:01): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, creating update location

    Trace(2013-Jan-12 08:29:01): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\1357959541

    Trace(2013-Jan-12 08:29:01): Using top level catalogue sdds.esc_10

    Trace(2013-Jan-12 08:29:01): SDDSUpdateLocation, constructor start

    Trace(2013-Jan-12 08:29:01): locConfig.m_server = Sophos

    Trace(2013-Jan-12 08:29:01): Calling check on source.m_address.m_path = Sophos

    Trace(2013-Jan-12 08:29:01): Calling package_source_init

    Trace(2013-Jan-12 08:29:01): Creating package source to represent parent

    Trace(2013-Jan-12 08:29:01): Create package source to represent local cache

    Trace(2013-Jan-12 08:29:01): SDDSUpdateLocation::Constructor finished

    Trace(2013-Jan-12 08:29:01): TrySyncProduct, Calling BeginSync

    Trace(2013-Jan-12 08:29:02): Opened catalogue!

    Trace(2013-Jan-12 08:29:02): Attempting to synchronise load balancing and redirection files

    Trace(2013-Jan-12 08:29:02): Failed to synchronise load balancing and redirection files: Sophos is not an SDDS warehouse for product SDDS

    Trace(2013-Jan-12 08:29:02): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}

    Trace(2013-Jan-12 08:29:02): SDDSUpdate(SyncProduct.Start): SAVXP, Sophos

    Trace(2013-Jan-12 08:29:02): Finding minimum download, this version = 630 with size 37882761

    Trace(2013-Jan-12 08:29:03): Finding minimum download, this version = 632 with size 29464232

    Trace(2013-Jan-12 08:29:03): Finding minimum download, this version = 633 with size 26582591

    Trace(2013-Jan-12 08:29:03): Finding minimum download, this version = 636 with size 9461245

    Trace(2013-Jan-12 08:29:03): Finding minimum download, this version = 637 with size 0

    Trace(2013-Jan-12 08:29:03): Finding minimum download, this version = 638 with size 9461245

    Trace(2013-Jan-12 08:29:03): Finding minimum download, this version = 639 with size 0

    Trace(2013-Jan-12 08:29:03): SDDSUpdateLocation: Requesting version 639

    Trace(2013-Jan-12 08:29:03): Synching version 639.117 of {E17FE03B-0501-4aaa-BC69-0129D965F311}

    Trace(2013-Jan-12 08:29:03): calculating decode signature for E17FE03B-0501-4aaa-BC69-0129D965F311 with a product entry of 5408369f29f032546ea164eafd718496x000

    Trace(2013-Jan-12 08:29:03):  and a version entry of 366fa77d097072d74baae700748f2db6x000

    Trace(2013-Jan-12 08:29:03): SDDSUpdate(SecondarySuccess):

    Trace(2013-Jan-12 08:29:04): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, SyncProduct returned - 1

    Trace(2013-Jan-12 08:29:04): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Ended - 1

    Trace(2013-Jan-12 08:29:04): UpdateLocationFacade::SyncProduct: Last Update Mechanism = SDDS

    Trace(2013-Jan-12 08:29:04): SDDSUpdate(SyncProduct.Start): Sophos AutoUpdate, Sophos

    Trace(2013-Jan-12 08:29:04): Finding minimum download, this version = 531 with size 0

    Trace(2013-Jan-12 08:29:04): SDDSUpdateLocation: Requesting version 531

    Trace(2013-Jan-12 08:29:04): Synching version 531.1 of {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}

    Trace(2013-Jan-12 08:29:04): calculating decode signature for 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 with a product entry of 1a306a3e145a89924b00b6b461bced56x000

    Trace(2013-Jan-12 08:29:04):  and a version entry of 49e8630b410dd6909de904e461b79738x000

    Trace(2013-Jan-12 08:29:04): SDDSUpdate(SecondarySuccess):

    Trace(2013-Jan-12 08:29:05): ALUpdate(DownloadEnded):

    Trace(2013-Jan-12 08:29:05): UpdateCoordinator::UpdateNow: About to Action list of products

    Trace(2013-Jan-12 08:29:05): SetupAction::Execute: Creating thread to install product SAVXP

    Trace(2013-Jan-12 08:29:05): SetupAction::Run: Installing Product SAVXP

    Trace(2013-Jan-12 08:29:05): ALUpdate(Action.Execute): SAVXP

    Trace(2013-Jan-12 08:29:05): SetupAction::Run: Preparing...

    Trace(2013-Jan-12 08:29:05): Version to decode = 639

    Trace(2013-Jan-12 08:29:05): Start the decode

    Trace(2013-Jan-12 08:29:06): SetupAction::Run: Prepare succeeded

    Trace(2013-Jan-12 08:29:06): SetupAction::Execute: Could not create instance of IProductSetup2. Reverting to IProductSetup

    Trace(2013-Jan-12 08:29:34): ALUpdate(Install.Failure): SAVXP

    Trace(2013-Jan-12 08:29:34): SetupAction::Execute: Thread to install SAVXP returns 0

    Trace(2013-Jan-12 08:29:34): ALUpdate(Action.Skipped): Sophos AutoUpdate

    Trace(2013-Jan-12 08:29:35): RMSMessageHandler: ALUpdateEnd

    Trace(2013-Jan-12 08:29:35): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>Install.Failure</ID><StringID>103</StringID><Sender>ALUpdate</Sender><Insert>SAVXP</Insert><Insert>80041f09</Insert></ErrorMessage></Config>

    Trace(2013-Jan-12 08:29:35): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>Install.Failure</ID><StringID>103</StringID><Sender>ALUpdate</Sender><Insert>SAVXP</Insert><Insert>80041f09</Insert></ErrorMessage></Config>

    Trace(2013-Jan-12 08:29:35): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>Install.Failure</ID><StringID>103</StringID><Sender>ALUpdate</Sender><Insert>SAVXP</Insert><Insert>80041f09</Insert></ErrorMessage></Config>

    Trace(2013-Jan-12 08:29:35): IPCSender::ProcessSend: No messages in queue, starting to wait

    Trace(2013-Jan-12 08:29:36): IPCSender::ProcessSend exiting

    :36771
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  • 0

    continued...

    Trace(2013-Jan-12 08:28:37): locConfig.m_server = http://duepupdate.irt.drexel.edu/sophosupdate/CIDs/S000/SAVSCFXP/

    Trace(2013-Jan-12 08:28:37): Calling check on source.m_address.m_path = http://duepupdate.irt.drexel.edu/sophosupdate/CIDs/S000/SAVSCFXP/

    Trace(2013-Jan-12 08:28:37): Calling package_source_init

    Trace(2013-Jan-12 08:28:37): Creating package source to represent parent

    Trace(2013-Jan-12 08:28:37): Create package source to represent local cache

    Trace(2013-Jan-12 08:28:37): SDDSUpdateLocation::Constructor finished

    Trace(2013-Jan-12 08:28:37): TrySyncProduct, Calling BeginSync

    Trace(2013-Jan-12 08:28:38): SDDSUpdateLocation caught exception from BeginSync: Cannot create stream http://duepupdate.irt.drexel.edu/sophosupdate/CIDs/S000/SAVSCFXP/catalogue/sdds.esc_10.xml GetLastError returned 0

    Trace(2013-Jan-12 08:28:38): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Ended - 0

    Trace(2013-Jan-12 08:28:38): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID

    Trace(2013-Jan-12 08:28:38): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

    Trace(2013-Jan-12 08:28:38): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

    Trace(2013-Jan-12 08:28:38): Calling package_source_init

    Trace(2013-Jan-12 08:28:38): TrySyncProduct, Calling BeginSync

    Trace(2013-Jan-12 08:28:38): Remote connection over HTTP.

    Trace(2013-Jan-12 08:28:38): File master.upd not found (Remote). Return code 0x80040f04

    Trace(2013-Jan-12 08:28:38): Unable to read file master.upd (Remote)

    Trace(2013-Jan-12 08:28:38): Unable to synchronise file root.upd.

    Trace(2013-Jan-12 08:28:38): Unable to synchronise file escdp.dat.

    Trace(2013-Jan-12 08:28:38): Unable to recover file root.upd.

    Trace(2013-Jan-12 08:28:38): Unable to recover file escdp.dat.

    Trace(2013-Jan-12 08:28:38): Error -2147217660 in ReadCustomerIDFile

    Trace(2013-Jan-12 08:28:38): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}

    Trace(2013-Jan-12 08:28:38): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP

    Trace(2013-Jan-12 08:28:38): CIDUpdate(SyncProduct.Start): SAVXP, http://duepupdate.irt.drexel.edu/sophosupdate/CIDs/S000/SAVSCFXP/

    Trace(2013-Jan-12 08:28:38): CIDUpdateLocation::Sync - Updating from http CID: http://duepupdate.irt.drexel.edu/sophosupdate/CIDs/S000/SAVSCFXP/savxp

    Trace(2013-Jan-12 08:28:38): CIDSync(CidSyncMessage):

    Trace(2013-Jan-12 08:28:48): CIDSyncCallback, SynchronisationTerminated - Code = -2147217661

    Trace(2013-Jan-12 08:28:48): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.map

    Trace(2013-Jan-12 08:28:48): CIDSync(CidSyncMessage): C:\ProgramData\Sophos\AutoUpdate\cache\savxp\..\tempsavxp, 

    Trace(2013-Jan-12 08:28:48): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "http://duepupdate.irt.drexel.edu/sophosupdate/CIDs/S000/SAVSCFXP/", Error is :CIDSYNC_E_TMPDIRERROR (Could not create temporary synchronisation directory.)

    Trace(2013-Jan-12 08:28:48): CIDUpdate(CIDDownloadFailed): SAVXP, http://duepupdate.irt.drexel.edu/sophosupdate/CIDs/S000/SAVSCFXP/

    Trace(2013-Jan-12 08:28:49): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

    Trace(2013-Jan-12 08:28:49): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

    Trace(2013-Jan-12 08:28:49): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Started:

    Trace(2013-Jan-12 08:28:49): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, creating update location

    Trace(2013-Jan-12 08:28:49): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\1357959529

    Trace(2013-Jan-12 08:28:49): Using top level catalogue sdds.esc_10

    Trace(2013-Jan-12 08:28:49): SDDSUpdateLocation, constructor start

    Trace(2013-Jan-12 08:28:49): locConfig.m_server = http://duepupdate.irt.drexel.edu/sophosupdate/CIDs/S000/SAVSCFXP/

    Trace(2013-Jan-12 08:28:49): Calling check on source.m_address.m_path = http://duepupdate.irt.drexel.edu/sophosupdate/CIDs/S000/SAVSCFXP/

    Trace(2013-Jan-12 08:28:49): Calling package_source_init

    Trace(2013-Jan-12 08:28:49): Creating package source to represent parent

    Trace(2013-Jan-12 08:28:49): Create package source to represent local cache

    Trace(2013-Jan-12 08:28:49): SDDSUpdateLocation::Constructor finished

    Trace(2013-Jan-12 08:28:49): TrySyncProduct, Calling BeginSync

    Trace(2013-Jan-12 08:28:49): SDDSUpdateLocation caught exception from BeginSync: Cannot create stream http://duepupdate.irt.drexel.edu/sophosupdate/CIDs/S000/SAVSCFXP/catalogue/sdds.esc_10.xml GetLastError returned 0

    Trace(2013-Jan-12 08:28:49): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Ended - 0

    Trace(2013-Jan-12 08:28:49): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID

    Trace(2013-Jan-12 08:28:49): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

    Trace(2013-Jan-12 08:28:49): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

    Trace(2013-Jan-12 08:28:49): Calling package_source_init

    Trace(2013-Jan-12 08:28:49): TrySyncProduct, Calling BeginSync

    Trace(2013-Jan-12 08:28:49): Remote connection over HTTP.

    Trace(2013-Jan-12 08:28:49): File master.upd not found (Remote). Return code 0x80040f04

    Trace(2013-Jan-12 08:28:49): Unable to read file master.upd (Remote)

    Trace(2013-Jan-12 08:28:49): Unable to synchronise file root.upd.

    Trace(2013-Jan-12 08:28:49): Unable to synchronise file escdp.dat.

    Trace(2013-Jan-12 08:28:49): Unable to recover file root.upd.

    Trace(2013-Jan-12 08:28:49): Unable to recover file escdp.dat.

    Trace(2013-Jan-12 08:28:49): Error -2147217660 in ReadCustomerIDFile

    Trace(2013-Jan-12 08:28:49): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}

    Trace(2013-Jan-12 08:28:49): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate

    Trace(2013-Jan-12 08:28:49): CIDUpdate(SyncProduct.Start): Sophos AutoUpdate, http://duepupdate.irt.drexel.edu/sophosupdate/CIDs/S000/SAVSCFXP/

    Trace(2013-Jan-12 08:28:49): CIDUpdateLocation::Sync - Updating from http CID: http://duepupdate.irt.drexel.edu/sophosupdate/CIDs/S000/SAVSCFXP/sau

    Trace(2013-Jan-12 08:28:49): CIDSync(CidSyncMessage):

    Trace(2013-Jan-12 08:28:59): CIDSyncCallback, SynchronisationTerminated - Code = -2147217661

    Trace(2013-Jan-12 08:28:59): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sau.map

    Trace(2013-Jan-12 08:28:59): CIDSync(CidSyncMessage): C:\ProgramData\Sophos\AutoUpdate\cache\sau\..\tempsau, 

    Trace(2013-Jan-12 08:28:59): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos AutoUpdate) from "http://duepupdate.irt.drexel.edu/sophosupdate/CIDs/S000/SAVSCFXP/", Error is :CIDSYNC_E_TMPDIRERROR (Could not create temporary synchronisation directory.)

    Trace(2013-Jan-12 08:28:59): CIDUpdate(CIDDownloadFailed): Sophos AutoUpdate, http://duepupdate.irt.drexel.edu/sophosupdate/CIDs/S000/SAVSCFXP/

    Trace(2013-Jan-12 08:29:00): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

    Trace(2013-Jan-12 08:29:00): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

    Trace(2013-Jan-12 08:29:00): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Started:

    Trace(2013-Jan-12 08:29:00): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, creating update location

    Trace(2013-Jan-12 08:29:00): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\1357959540

    Trace(2013-Jan-12 08:29:00): Using top level catalogue sdds.esc_10

    Trace(2013-Jan-12 08:29:00): SDDSUpdateLocation, constructor start

    Trace(2013-Jan-12 08:29:01): locConfig.m_server = http://duepupdate.irt.drexel.edu/sophosupdate/CIDs/S000/SAVSCFXP/

    Trace(2013-Jan-12 08:29:01): Calling check on source.m_address.m_path = http://duepupdate.irt.drexel.edu/sophosupdate/CIDs/S000/SAVSCFXP/

    Trace(2013-Jan-12 08:29:01): Calling package_source_init

    Trace(2013-Jan-12 08:29:01): Creating package source to represent parent

    Trace(2013-Jan-12 08:29:01): Create package source to represent local cache

    Trace(2013-Jan-12 08:29:01): SDDSUpdateLocation::Constructor finished

    Trace(2013-Jan-12 08:29:01): TrySyncProduct, Calling BeginSync

    Trace(2013-Jan-12 08:29:01): SDDSUpdateLocation caught exception from BeginSync: Cannot create stream http://duepupdate.irt.drexel.edu/sophosupdate/CIDs/S000/SAVSCFXP/catalogue/sdds.esc_10.xml GetLastError returned 0

    Trace(2013-Jan-12 08:29:01): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Ended - 0

    Trace(2013-Jan-12 08:29:01): ALUpdate(ProductUnavailable): RMSNT, Sophos

    Trace(2013-Jan-12 08:29:01): UpdateLocationFacade::SyncProduct: Last Update Mechanism = SDDS

    Trace(2013-Jan-12 08:29:01): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Started:

    Trace(2013-Jan-12 08:29:01): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, creating update location

    Trace(2013-Jan-12 08:29:01): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\1357959541

    Trace(2013-Jan-12 08:29:01): Using top level catalogue sdds.esc_10

    Trace(2013-Jan-12 08:29:01): SDDSUpdateLocation, constructor start

    Trace(2013-Jan-12 08:29:01): locConfig.m_server = Sophos

    Trace(2013-Jan-12 08:29:01): Calling check on source.m_address.m_path = Sophos

    Trace(2013-Jan-12 08:29:01): Calling package_source_init

    Trace(2013-Jan-12 08:29:01): Creating package source to represent parent

    Trace(2013-Jan-12 08:29:01): Create package source to represent local cache

    Trace(2013-Jan-12 08:29:01): SDDSUpdateLocation::Constructor finished

    Trace(2013-Jan-12 08:29:01): TrySyncProduct, Calling BeginSync

    Trace(2013-Jan-12 08:29:02): Opened catalogue!

    Trace(2013-Jan-12 08:29:02): Attempting to synchronise load balancing and redirection files

    Trace(2013-Jan-12 08:29:02): Failed to synchronise load balancing and redirection files: Sophos is not an SDDS warehouse for product SDDS

    Trace(2013-Jan-12 08:29:02): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}

    Trace(2013-Jan-12 08:29:02): SDDSUpdate(SyncProduct.Start): SAVXP, Sophos

    Trace(2013-Jan-12 08:29:02): Finding minimum download, this version = 630 with size 37882761

    Trace(2013-Jan-12 08:29:03): Finding minimum download, this version = 632 with size 29464232

    Trace(2013-Jan-12 08:29:03): Finding minimum download, this version = 633 with size 26582591

    Trace(2013-Jan-12 08:29:03): Finding minimum download, this version = 636 with size 9461245

    Trace(2013-Jan-12 08:29:03): Finding minimum download, this version = 637 with size 0

    Trace(2013-Jan-12 08:29:03): Finding minimum download, this version = 638 with size 9461245

    Trace(2013-Jan-12 08:29:03): Finding minimum download, this version = 639 with size 0

    Trace(2013-Jan-12 08:29:03): SDDSUpdateLocation: Requesting version 639

    Trace(2013-Jan-12 08:29:03): Synching version 639.117 of {E17FE03B-0501-4aaa-BC69-0129D965F311}

    Trace(2013-Jan-12 08:29:03): calculating decode signature for E17FE03B-0501-4aaa-BC69-0129D965F311 with a product entry of 5408369f29f032546ea164eafd718496x000

    Trace(2013-Jan-12 08:29:03):  and a version entry of 366fa77d097072d74baae700748f2db6x000

    Trace(2013-Jan-12 08:29:03): SDDSUpdate(SecondarySuccess):

    Trace(2013-Jan-12 08:29:04): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, SyncProduct returned - 1

    Trace(2013-Jan-12 08:29:04): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Ended - 1

    Trace(2013-Jan-12 08:29:04): UpdateLocationFacade::SyncProduct: Last Update Mechanism = SDDS

    Trace(2013-Jan-12 08:29:04): SDDSUpdate(SyncProduct.Start): Sophos AutoUpdate, Sophos

    Trace(2013-Jan-12 08:29:04): Finding minimum download, this version = 531 with size 0

    Trace(2013-Jan-12 08:29:04): SDDSUpdateLocation: Requesting version 531

    Trace(2013-Jan-12 08:29:04): Synching version 531.1 of {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}

    Trace(2013-Jan-12 08:29:04): calculating decode signature for 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 with a product entry of 1a306a3e145a89924b00b6b461bced56x000

    Trace(2013-Jan-12 08:29:04):  and a version entry of 49e8630b410dd6909de904e461b79738x000

    Trace(2013-Jan-12 08:29:04): SDDSUpdate(SecondarySuccess):

    Trace(2013-Jan-12 08:29:05): ALUpdate(DownloadEnded):

    Trace(2013-Jan-12 08:29:05): UpdateCoordinator::UpdateNow: About to Action list of products

    Trace(2013-Jan-12 08:29:05): SetupAction::Execute: Creating thread to install product SAVXP

    Trace(2013-Jan-12 08:29:05): SetupAction::Run: Installing Product SAVXP

    Trace(2013-Jan-12 08:29:05): ALUpdate(Action.Execute): SAVXP

    Trace(2013-Jan-12 08:29:05): SetupAction::Run: Preparing...

    Trace(2013-Jan-12 08:29:05): Version to decode = 639

    Trace(2013-Jan-12 08:29:05): Start the decode

    Trace(2013-Jan-12 08:29:06): SetupAction::Run: Prepare succeeded

    Trace(2013-Jan-12 08:29:06): SetupAction::Execute: Could not create instance of IProductSetup2. Reverting to IProductSetup

    Trace(2013-Jan-12 08:29:34): ALUpdate(Install.Failure): SAVXP

    Trace(2013-Jan-12 08:29:34): SetupAction::Execute: Thread to install SAVXP returns 0

    Trace(2013-Jan-12 08:29:34): ALUpdate(Action.Skipped): Sophos AutoUpdate

    Trace(2013-Jan-12 08:29:35): RMSMessageHandler: ALUpdateEnd

    Trace(2013-Jan-12 08:29:35): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>Install.Failure</ID><StringID>103</StringID><Sender>ALUpdate</Sender><Insert>SAVXP</Insert><Insert>80041f09</Insert></ErrorMessage></Config>

    Trace(2013-Jan-12 08:29:35): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>Install.Failure</ID><StringID>103</StringID><Sender>ALUpdate</Sender><Insert>SAVXP</Insert><Insert>80041f09</Insert></ErrorMessage></Config>

    Trace(2013-Jan-12 08:29:35): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>Install.Failure</ID><StringID>103</StringID><Sender>ALUpdate</Sender><Insert>SAVXP</Insert><Insert>80041f09</Insert></ErrorMessage></Config>

    Trace(2013-Jan-12 08:29:35): IPCSender::ProcessSend: No messages in queue, starting to wait

    Trace(2013-Jan-12 08:29:36): IPCSender::ProcessSend exiting

    :36771
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