Unable to reinstall Mac Home AV free ed

Oh, looks like you need to type...

chmod +x remove_v9.sh

...before typing the command that runs the script.  Reason being that downloading the file and changing the extensions means the script isn't seen by the filesystem as a 'runnable' file.  If you need a demo watch/listen to the video below.

I believe I've done everything (in Terminal) that has been suggested. I'm still stuck with a Mac Home AV Free Ed that I cannot install or uninstall.

I did wonder about going for the paid-for alternative, but this experience has put me off...

Any further help out there? Should I log a ticket with Sophos Support?

Paid for is 90% the same as the free - you just get central management and a few changes in folder layout.  With the paid version you do get 24/7 support and could then log a ticket with them.  However the free version doesn't have email/phone support - just the online help, videos, PDF manual, and this community.

Curious about the script.  Did it run OK?  Any errors?  Maybe you can pipe the output to a text file and paste that back (use the 'Insert Code' option in the reply window for extracts or attach the entire text file).  Example:

sudo ./remove_v9.sh > uninstall_sav9_out.txt

I tried this, entered my password in terminal, and received "sudo: ./remove_v9.sh: command not found"  what am I doing wrong?

Hornet wrote:

I tried this, entered my password in terminal, and received "sudo: ./remove_v9.sh: command not found"  what am I doing wrong

= = = = =

That's what was happening to me. I'm left with Sophos half in, hal;f out -- apprently functioning but I am unable to reinstall and e.g. open the quarantine, or on the other hand, uninstall.

I would appreciate a process to overcome this.

Hi,

If all else fails try deleting all the following (if they still exist) manually:

/Applications/Remove\ Sophos\ Anti-Virus.app
/Applications/Sophos\ Anti-Virus.app

/Library/Sophos\ Anti-Virus folder

/Library/Application\ Support/Sophos folder
/Library/Caches/com.sophos.sxld
/Library/Extensions/SophosNetworkInterceptor.kext
/Library/Extensions/SophosOnAccessInterceptor.kext
/Library/Frameworks/SAVI.framework folder
/Library/Frameworks/SUMScanKit.framework folder
/Library/LaunchAgents/com.sophos.uiserver.plist
/Library/LaunchDaemons/com.sophos.intercheck.plist
/Library/LaunchDaemons/com.sophos.notification.plist
/Library/LaunchDaemons/com.sophos.scan.plist
/Library/LaunchDaemons/com.sophos.sxld.plist
/Library/LaunchDaemons/com.sophos.webd.plist

Note that /Library is the Library folder in root, not the current user's Library

I find the easiest way is to highlight the individual items in the Finder and do <COMMAND><BACKSPACE> and enter your admin username/password.

Hope that helps.

 and  : The video above mentions the sudo: ./remove_v9.sh: command not found about one minute in...

...it was because the chmod command is missing.

Does this help explain it?

Still struggling with this -- have watched video several times and made notes.  I believe I am following procedure to the letter!

Here's my Terminal narrative:

Last login: Tue Feb 25 10:54:04 on console

You have mail.

imac:~ greiggy$ pwd

/Users/greiggy

imac:~ greiggy$ cd desktop

imac:desktop greiggy$ sudo ./remove_v9.sh

Password:

sudo: ./remove_v9.sh: command not found

imac:desktop greiggy$ chmod +x remove_v9.sh

chmod: remove_v9.sh: No such file or directory

imac:desktop greiggy$ 

This helped.

For the benefit of others, Spotlight does not help here. 

I needed to get back to the root (Macintosh HD on mine) and then the folders and files as listed, deleting each one manually.

Most are in the root Library; some are in root Applications. Most are named Sophos somewhere, a couple are not.

I found one or two similar files (not in the list) which has Sophos in the file name. I deleted them also

Moderators, the Terminal line commands are a bit of a waste of time really. For ordinary users not experienced in line commands, they probably won't work. Four careful attempts to follows instructions didn't work for me...

This list supplied is the 'good stuff'. It would have really helped to get this early on in the history of the support question, not some months down the line. I think it would be a good idea to post this fairly prominently in the 'How to remove Sophos' information. It would avoid Sophos unfortunately gaining the reputation of being an application which is next to impossible to remove, once installed.

Thanks for your help

Thanks for the output - it shows the problem.

'Desktop' - case senstive.  Strange but true.

cd Desktop
chmod +x remove_v9.sh
sudo ./remove_v9.sh