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Unable to reinstall Mac Home AV free ed

greiggy

I have used this successfully for a while, but the upgrade to Mavericks and 9.1 seems to have killed it. The auto-update became sporadic and then gave continual authentication errors. It did manage to complete a scan, but the progress window showed otherwise. All a bit flaky.

I decided to remove it with AppZapper and reinstall. The installer runs, but it quits with an "unable to install" message. What is the wisdom on this?

:1015083


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    This helped.

    For the benefit of others, Spotlight does not help here. 

    I needed to get back to the root (Macintosh HD on mine) and then the folders and files as listed, deleting each one manually.

    Most are in the root Library; some are in root Applications. Most are named Sophos somewhere, a couple are not.

    I found one or two similar files (not in the list) which has Sophos in the file name. I deleted them also

    Moderators, the Terminal line commands are a bit of a waste of time really. For ordinary users not experienced in line commands, they probably won't work. Four careful attempts to follows instructions didn't work for me...

    This list supplied is the 'good stuff'. It would have really helped to get this early on in the history of the support question, not some months down the line. I think it would be a good idea to post this fairly prominently in the 'How to remove Sophos' information. It would avoid Sophos unfortunately gaining the reputation of being an application which is next to impossible to remove, once installed.

    Thanks for your help

    :1015969
Reply
  • 0

    This helped.

    For the benefit of others, Spotlight does not help here. 

    I needed to get back to the root (Macintosh HD on mine) and then the folders and files as listed, deleting each one manually.

    Most are in the root Library; some are in root Applications. Most are named Sophos somewhere, a couple are not.

    I found one or two similar files (not in the list) which has Sophos in the file name. I deleted them also

    Moderators, the Terminal line commands are a bit of a waste of time really. For ordinary users not experienced in line commands, they probably won't work. Four careful attempts to follows instructions didn't work for me...

    This list supplied is the 'good stuff'. It would have really helped to get this early on in the history of the support question, not some months down the line. I think it would be a good idea to post this fairly prominently in the 'How to remove Sophos' information. It would avoid Sophos unfortunately gaining the reputation of being an application which is next to impossible to remove, once installed.

    Thanks for your help

    :1015969
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