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Unable to reinstall Mac Home AV free ed

greiggy

I have used this successfully for a while, but the upgrade to Mavericks and 9.1 seems to have killed it. The auto-update became sporadic and then gave continual authentication errors. It did manage to complete a scan, but the progress window showed otherwise. All a bit flaky.

I decided to remove it with AppZapper and reinstall. The installer runs, but it quits with an "unable to install" message. What is the wisdom on this?

:1015083


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    Hi,

    If all else fails try deleting all the following (if they still exist) manually:

    /Applications/Remove\ Sophos\ Anti-Virus.app
    /Applications/Sophos\ Anti-Virus.app

    /Library/Sophos\ Anti-Virus folder

    /Library/Application\ Support/Sophos folder
    /Library/Caches/com.sophos.sxld
    /Library/Extensions/SophosNetworkInterceptor.kext
    /Library/Extensions/SophosOnAccessInterceptor.kext
    /Library/Frameworks/SAVI.framework folder
    /Library/Frameworks/SUMScanKit.framework folder
    /Library/LaunchAgents/com.sophos.uiserver.plist
    /Library/LaunchDaemons/com.sophos.intercheck.plist
    /Library/LaunchDaemons/com.sophos.notification.plist
    /Library/LaunchDaemons/com.sophos.scan.plist
    /Library/LaunchDaemons/com.sophos.sxld.plist
    /Library/LaunchDaemons/com.sophos.webd.plist

    Note that /Library is the Library folder in root, not the current user's Library

    I find the easiest way is to highlight the individual items in the Finder and do <COMMAND><BACKSPACE> and enter your admin username/password.

    Hope that helps.

    :1015961
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  • 0

    Hi,

    If all else fails try deleting all the following (if they still exist) manually:

    /Applications/Remove\ Sophos\ Anti-Virus.app
    /Applications/Sophos\ Anti-Virus.app

    /Library/Sophos\ Anti-Virus folder

    /Library/Application\ Support/Sophos folder
    /Library/Caches/com.sophos.sxld
    /Library/Extensions/SophosNetworkInterceptor.kext
    /Library/Extensions/SophosOnAccessInterceptor.kext
    /Library/Frameworks/SAVI.framework folder
    /Library/Frameworks/SUMScanKit.framework folder
    /Library/LaunchAgents/com.sophos.uiserver.plist
    /Library/LaunchDaemons/com.sophos.intercheck.plist
    /Library/LaunchDaemons/com.sophos.notification.plist
    /Library/LaunchDaemons/com.sophos.scan.plist
    /Library/LaunchDaemons/com.sophos.sxld.plist
    /Library/LaunchDaemons/com.sophos.webd.plist

    Note that /Library is the Library folder in root, not the current user's Library

    I find the easiest way is to highlight the individual items in the Finder and do <COMMAND><BACKSPACE> and enter your admin username/password.

    Hope that helps.

    :1015961
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