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Manual Cleanup of Virus

pyusmc66

I cannot figure out any way to execute a manual (cleanup command does not work) to remove a Troj/Agent TTL from my hard drive. Any help would be appreciated as Sophos Tech Support totally blew me off.

Thanks

pyusmc66@gmail.com

:1005973


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    I cannot make the manual cleanup work either. I have tried all three sets of directions. Tech support also blew me off. Help if you can. Pac2

    :1005983
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    I wrote to Sophos regarding the threats found on my system.  They just refered me to this site as well.  I'm taking my computer to someone that will help me with 

    this issue- Not too happy with being given the brush off by the company.

    :1005991
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    As noted in the literature surrounding this free product, Sophos Enterprise Support will not help users of this product; all product support is done through this website.  Sophos Enterprise Support is for paid customers of our commercial software only.

    The difference between our paid software and our free software is two things: the Free version is for personal home use only, and it comes with no support, other than this forum.  The paid version can be used as per the license, and support is provided as per the support contract included with that license.

    If you search this site, you will likely find the instructions needed to help you with your problem.

    If you cannot find a solution that matches your problem, create a thread asking for help, and someone will probably be able to help you.

    :1006011
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    pyusmc66 wrote:

    I cannot figure out any way to execute a manual (cleanup command does not work) to remove a Troj/Agent TTL from my hard drive. Any help would be appreciated as Sophos Tech Support totally blew me off.

    Thanks

    pyusmc66@gmail.com

    Troj/Agent-TTL is Windows malware.  As such, if you make a note of the file path in the Quarantine  Manager, disable on-access scanning, throw the file at that location in the trash, emty the trash, then re0enable on-access scanning, you should be good to go.

    Manual cleanup should also work -- it involves creating a custom scan including the path to the malicious file, selecting "delete" instead of "clean up" as the action to take, and then running the scan.  If you need help with a specific set of instructions provided in the in-app help, the online help, or on this website, please ask for help on this forum, referencing the instructions you are attempting to follow.

    :1006013