Problems Uninstalling

How did you uninstall?  If you dragged the 'Sophos Remove' app to the trash that's not going to work.

I guess you're going to try restoring the 'Sophos Remove' file from the (now working) zip on the other thread?

Post back if that helps or not.

I've created a new post (with video) in the Help section of the forum.  It may help explains things a bit better.

http://openforum.sophos.com/t5/Mac-tools-help/An-incompatible-product-is-installed-you-have-removed-the/td-p/14623

Let me know how you get on.

How did you uninstall? If you dragged the 'Sophos Remove' app to the trash that's not going to work.

The problem is really not that simple. Your uninstaller IS NOT WORKING. This is posted in many places and the official response always seems to be the same: Use the uninstaller. But that is not working for many of us.

If the uninstall fails can you look in the log and post what it says?  See the video explaining what to do:

I've gained the opinion - from the different posts on this board - that different users do different things to uninstall the program and so this builds up a view that the uninstaller that is included with the program doesn't work.  However no one (yet) has posted that they ran the uninstaller program correctly, and it failed...and here's the log with the failure shown.  Hence it's hard to 'fix' the problem when someone only posts 'it didn't work'.

We have tested the inbuilt uninstaller program and it works as far as we can see.  If it's not working then we first have to rule out cases where someone has attempted to remove the program by some unsupported method (e.g., dragging the program to trash, or running a third-party app remover), and then understand the set up of those left.  Maybe the computer was 'doing something' when the uninstall was attempted etc.  For now: we don't have a clear picture on version installed, nor OS involved when a problem occurs.

A lot of problems seem to occur because they arrive at this forum looking for a post to help them, but they don't actually have the Home Edition.  Maybe they got the program from their work or college, and maybe that isn't the Home Edition - the Home Edition has the uninstaller in a different place to the 'corporate' version to make it easier for home users.

Whatever the problems and set up (OS, version, fresh install or upgrade), they all seems to muddy the water when trying to nail down the problem.  We're willing to investigate and fix any problem that we can understand, but currently we don't have the information (even from these posts - and they are a handful when you consider the entire user base of SAV for Mac) to do so.  Personally I've tried to extract information from posters but, and this is understandable, users tend to what to get it removed rather than help out by posting information about how they may have got the uninstaller to break (quite possibly through innocent actions).  Hence we created a standalone removal tool (available in KBA http://sophos.com/kb/121206) to blast it off the computer - but it's a big hammer and doesn't tell us anything about why it's needed in the first place.

Thanks for the hammer, it worked easily and quickly (good analogy!).  Just wanted to say that I went into my applications and just dragged the various Sophos items to the trash.  Then noticed that it was still eating memory and went to find out why and realized I needed to go to the uninstaller and remove properly, but of course it is gone (but not really gone!).  So that at least was my issue.  Appreciate the help and wanted to let you know what happened in at least one instance.

After a few days of stalled scans "due to error", perpetual scans stuck on one bit of data, and no response in three postings to the boards, i decided to uninstall Sophos freeware for Mac from my OS X 10.9.4. 

The uninstall file was not evident so I resorted to a .pdf manual for Sophos Home Edition for Mac that I had downloaded earlier.

I found the file by going to the Finder and entering the words "sophos remove"

The file is located alphabetically above the Sophos file and is named "Remove Sophos Anti-Virus" 

I ran the uninstaller and it worked flawlessly

Except for the sole remaining file (I hope) that was the icon left on the dock.

I right clicked the icon to the optiions and chose "remove icon from dock" and the uninstall was complete - I hope.

A screen shot of the "Remove Sophos Anti-Virus" tool window is included with this message.

My issues are now resolved.

I have used the uninstall tool and it was successful. Whe I tried to install another anti virus app, it said I had uninstall sophos.

macbook air

OSX 10.9.4

install log

Marker - Sep 15, 2014, 12:44:49 AM
Sep 15 00:45:08 Pascoals-MacBook-Air.local Sophos Installer[1660]: [SMEInstallController.m:210] Force removing (null)
Sep 15 00:45:08 Pascoals-MacBook-Air.local Sophos Installer[1660]: [SMEInstallationStatusService.m:227] Internal error. The current state is an active state but the main thread has completed.

and I have no know how to fix it