Guest User!

You are not Sophos Staff.

This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Problems Uninstalling

Dear Sir or Madam

I am currently using a Mac and recently attempted to uninstall Sophos Version 8.0.16. I have uninstalled the software, however I now keep getting error messages saying something along the lines of "Sophos is not running" -and Sophos still appears in my task bar, even though it's no longer in my application folder. How do I get rid of it entirely?
Thanks
Tom
:1014563


This thread was automatically locked due to age.
Parents
  • I have used the uninstall tool and it was successful. Whe I tried to install another anti virus app, it said I had uninstall sophos.

    macbook air

    OSX 10.9.4

    install log

    Marker - Sep 15, 2014, 12:44:49 AM
    Sep 15 00:45:08 Pascoals-MacBook-Air.local Sophos Installer[1660]: [SMEInstallController.m:210] Force removing (null)
    Sep 15 00:45:08 Pascoals-MacBook-Air.local Sophos Installer[1660]: [SMEInstallationStatusService.m:227] Internal error. The current state is an active state but the main thread has completed.

    and I have no know how to fix it

    :1019035
Reply
  • I have used the uninstall tool and it was successful. Whe I tried to install another anti virus app, it said I had uninstall sophos.

    macbook air

    OSX 10.9.4

    install log

    Marker - Sep 15, 2014, 12:44:49 AM
    Sep 15 00:45:08 Pascoals-MacBook-Air.local Sophos Installer[1660]: [SMEInstallController.m:210] Force removing (null)
    Sep 15 00:45:08 Pascoals-MacBook-Air.local Sophos Installer[1660]: [SMEInstallationStatusService.m:227] Internal error. The current state is an active state but the main thread has completed.

    and I have no know how to fix it

    :1019035
Children
No Data
Share Feedback
×

Submitted a Tech Support Case lately from the Support Portal?