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HELP!

layer

I just installed the sophos software onto my MAC (I was told that my MAC had "infections") and I'm not sure what I need to do now.  I got the message that the installation was "successful" and I'm not sure what needs to be done now...hoping someone can help me that is good w/ the Mac.  I love my MAC but am not "techy" at all w/ it...More familar w/ Dell.  Hope someone can help me w/ the next steps...**bleep** those hackers!

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    First off, who/what told you your mac had "infections"?

    Secondly, all you have to do is select "Scan Local Drives" from the black S item on the right side of your menu bar (next to the volume and date/time items).  Then you let it run for a couple of hours while it deep-scans your computer.

    Sophos Anti-Virus is a multi-part product though; once you've done your initial scan, you can trust the on-access scanner to protect you from new threats, as it monitors files as they are created and modified.

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    Hi Andrew!

    Thanks for the help....AOL tech help told me about the "infections" they tried to sell me the service of 300.00 and i declined...I will try to scan any issues.  I was stuck once I did the installation of SOPHOS.  I will probably post again since this mac is new to me.  Thanks again!

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    AOL tech help? Are you sure it was actually AOL, and not a scammer trying to get your credit card info?

    If it was a message from AOL saying that your machine appeared to be infected with Alureon, or they mentioned something about DNS, that's likely not your computer, but your router pointing at the wrong DNS resolver.  There are some threads on here discussing this issue.  If it was a cold-call from someone calling themselves AOL Tech Help, it was likely fake.

    There are very few things out there that can infect a Mac that someone who isn't either remotely controlling the malware, or who is physically at your computer could detect.

    Do you know what Mac/OS Version you're using?  You can find out by going to the Apple menu and selecting "About This Mac"

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    I actually googled techincal support for AOL because I was having issues getting into my email....I found 3 threats on my computer.  At this point how do I get rid of the threats?  Thanks for your help!

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    layer wrote:

    I actually googled techincal support for AOL because I was having issues getting into my email....I found 3 threats on my computer.  At this point how do I get rid of the threats?  Thanks for your help!

     I take it you ran a scan using Sophos? Now open up quarantine manager and highlight the threats there, then click "clean up threat"

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    Yes I did that but am still not be to get into my aol account....strange....
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    Out of curiosity, what are the names of the threats you found?  Most threats you'd be exposed to are Windows-based and wouldn't have actually affected your computer.

    As for your AOL account... do you use easy-to-guess passwords or easy-to-guess password recovery questions?  Do you re-use passwords between different accounts?  It's very possible someone has hijacked your AOL account and it has nothing to do with your computer.

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