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SafeGuard Client error on installation

GFI_Tech

Hello,

tring to install SafeGuard 6 client on a new laptop: Dell 5520 8 gig Windows 7 x64 Enterorise SP1 - with latest windows update.  This is deployed by our windows imaging server and is multiple language (French and English)

Followed the instructions:  First downloaded latest POACFG file for client installation.  Copied all files locally.

1- ran SGxClientPreinstall.msi - succes

2- ran SGNClient_64.msi with command line: msiexec /i SGNClient_64.msi POACFG="PROACFG_as_of_5_60.xml"

Starts the installation process which fails: Error 5014: Error installing Database Encryption components SGN#1452

The error message might not be EXACTLY as stated but the error codes are good - translating from a french installation.

Thanks In advance.

:25749


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  • 0

    HI,

    I would suggest adding the logging to the MSI install command, i.e.:

    msiexec /i SGNClient_64.msi POACFG="PROACFG_as_of_5_60.xml" /L*vx C:\windows\temp\sqnclient.txt

    Then foward the log to support or paste maybe just the relevant Custom Action/Procedure that failed here.  Searching for the text:

    Return value 3

    should highlight where in the install it failed.  You might need to substitute Return value 3 for the French equivalent if the log is in French.  You should see quite a few Return Value [number] in the file.

    Regards,

    Jak

    :25753
  • 0

    Hi GFl_Tech,

    please make sure that there is no misspelling in the command line parameter / properties (POACFG="PROACFG_as_of_5_60.xml"  > the original file on the ftp is called "POACFG_as_of_5_60.xml").

    In addition to the above, the path to the POACFG file should be entered using the absolute path to the file.     For example: MSIEXEC /i c:\SGN\SGNclient.msi POACFG=c:\SGN\MyCustomPOA.cfg 

    Regards,

    ChrisD

    :27911
  • 0

    Hi!

    Please note the official Knowledge Base article for the usage of the POACFG file (KBA 65700). It states, that you need to provide the absolute path to the POACFG file. This applies also if the file is located in the same folder as the client installer file.

    Additionally, check the spelling, because "PROACFG" is not really valid. :smileywink:

    Regards,

    Roman

    :27913
  • 0
    I need to add one addendum to ChrisD. Make SURE you aren't loading the poa cfg file from the network, it needs to be on the LOCAL SYSTEM and NOT ON THE NETWORK!! That MSI variable does NOT support doing this and it will cause your install to fail.
    :28453
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