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SafeGuard Client error on installation

GFI_Tech

Hello,

tring to install SafeGuard 6 client on a new laptop: Dell 5520 8 gig Windows 7 x64 Enterorise SP1 - with latest windows update.  This is deployed by our windows imaging server and is multiple language (French and English)

Followed the instructions:  First downloaded latest POACFG file for client installation.  Copied all files locally.

1- ran SGxClientPreinstall.msi - succes

2- ran SGNClient_64.msi with command line: msiexec /i SGNClient_64.msi POACFG="PROACFG_as_of_5_60.xml"

Starts the installation process which fails: Error 5014: Error installing Database Encryption components SGN#1452

The error message might not be EXACTLY as stated but the error codes are good - translating from a french installation.

Thanks In advance.

:25749


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  • 0

    HI,

    I would suggest adding the logging to the MSI install command, i.e.:

    msiexec /i SGNClient_64.msi POACFG="PROACFG_as_of_5_60.xml" /L*vx C:\windows\temp\sqnclient.txt

    Then foward the log to support or paste maybe just the relevant Custom Action/Procedure that failed here.  Searching for the text:

    Return value 3

    should highlight where in the install it failed.  You might need to substitute Return value 3 for the French equivalent if the log is in French.  You should see quite a few Return Value [number] in the file.

    Regards,

    Jak

    :25753
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  • 0

    HI,

    I would suggest adding the logging to the MSI install command, i.e.:

    msiexec /i SGNClient_64.msi POACFG="PROACFG_as_of_5_60.xml" /L*vx C:\windows\temp\sqnclient.txt

    Then foward the log to support or paste maybe just the relevant Custom Action/Procedure that failed here.  Searching for the text:

    Return value 3

    should highlight where in the install it failed.  You might need to substitute Return value 3 for the French equivalent if the log is in French.  You should see quite a few Return Value [number] in the file.

    Regards,

    Jak

    :25753
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