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SafeGuard Client error on installation

Hello,

tring to install SafeGuard 6 client on a new laptop: Dell 5520 8 gig Windows 7 x64 Enterorise SP1 - with latest windows update. This is deployed by our windows imaging server and is multiple language (French and English)

Followed the instructions: First downloaded latest POACFG file for client installation. Copied all files locally.

1- ran SGxClientPreinstall.msi - succes

2- ran SGNClient_64.msi with command line: msiexec /i SGNClient_64.msi POACFG="PROACFG_as_of_5_60.xml"

Starts the installation process which fails: Error 5014: Error installing Database Encryption components SGN#1452

The error message might not be EXACTLY as stated but the error codes are good - translating from a french installation.

Thanks In advance.

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0 Roman over 12 years ago

Hi!
Please note the official Knowledge Base article for the usage of the POACFG file (KBA 65700). It states, that you need to provide the absolute path to the POACFG file. This applies also if the file is located in the same folder as the client installer file.
Additionally, check the spelling, because "PROACFG" is not really valid. :smileywink:
Regards,
Roman
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0 Roman over 12 years ago

Hi!
Please note the official Knowledge Base article for the usage of the POACFG file (KBA 65700). It states, that you need to provide the absolute path to the POACFG file. This applies also if the file is located in the same folder as the client installer file.
Additionally, check the spelling, because "PROACFG" is not really valid. :smileywink:
Regards,
Roman
:27913
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