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SafeGuard Client error on installation

GFI_Tech

Hello,

tring to install SafeGuard 6 client on a new laptop: Dell 5520 8 gig Windows 7 x64 Enterorise SP1 - with latest windows update.  This is deployed by our windows imaging server and is multiple language (French and English)

Followed the instructions:  First downloaded latest POACFG file for client installation.  Copied all files locally.

1- ran SGxClientPreinstall.msi - succes

2- ran SGNClient_64.msi with command line: msiexec /i SGNClient_64.msi POACFG="PROACFG_as_of_5_60.xml"

Starts the installation process which fails: Error 5014: Error installing Database Encryption components SGN#1452

The error message might not be EXACTLY as stated but the error codes are good - translating from a french installation.

Thanks In advance.

:25749


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    Hi GFl_Tech,

    please make sure that there is no misspelling in the command line parameter / properties (POACFG="PROACFG_as_of_5_60.xml"  > the original file on the ftp is called "POACFG_as_of_5_60.xml").

    In addition to the above, the path to the POACFG file should be entered using the absolute path to the file.     For example: MSIEXEC /i c:\SGN\SGNclient.msi POACFG=c:\SGN\MyCustomPOA.cfg 

    Regards,

    ChrisD

    :27911
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  • 0

    Hi GFl_Tech,

    please make sure that there is no misspelling in the command line parameter / properties (POACFG="PROACFG_as_of_5_60.xml"  > the original file on the ftp is called "POACFG_as_of_5_60.xml").

    In addition to the above, the path to the POACFG file should be entered using the absolute path to the file.     For example: MSIEXEC /i c:\SGN\SGNclient.msi POACFG=c:\SGN\MyCustomPOA.cfg 

    Regards,

    ChrisD

    :27911
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