Safeguard Enterprise Client - Instalation Error

Hi Roberto,

an installer log file can be created when installing manually > the comman for this would be msiexec /i [MSI Package] /L*vx [Patch to log file like c:\logile.txt]

Besides this please provide some info what kind of hardware you are using.

BR
Dan

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Roberto wrote:
Daniel, The hardware is a Lenovo T400 notebook. The system installed got this softwares: Windows XP Professional SP3 Acrobat Reader 9 Agent Tz0 (wwtask) IBM Client Access Series Client ISA Firewall 2004 Client Notes 7 Gelog Internet Explorer Margin Minder Trend Office Scan Office - 2003 Office 2007 SAP 7 VPN Forti Client 4 CutePDF WinZip 11 If you need any aditional information just let me know. Thank you in advance for your attention. BG, Roberto Bruno. Than

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Roberto,

Can you PM me the log file created by MSIEXEC? Daniel gave you a command you can run to get the log file generated during the install.  The reason I ask you to PM the log is so sensitive information isn't posted on the forum.

After I look at the log, I can post on the forum the error message found in the log file and resolution for all to read.

hi guy, i have the same problem like roberto in my company.
I was trying to install the SGN Client in a notebook and I received the error:
Error 5014. Installation of Base Encryption components has failed! (SGN#1412) Than the installation ends.

The hardware is an new Lenovo T500, my problem is this notebook was an special order.

So i have no identically device, for other software tests.
But the Device Enryption is still running on all other standard notebooks in our company e.g Lenovo W500, R500, X301, T61(p) and T60.
I have installed on this Lenovo T500 notebook only a Windows 7 Enterprise edition with all drivers and Lenovo tools (no other software components are installed).
I also checkt the HDD status with a testtool, but the HDD health status is all right.

The other problem is i can't create a log file with "msiexec /i [MSI Package] /L*vx [d:\logfile.txt]" -> (we have two partitions and i would like to create the logfile.txt on the d:\ data partition).
Windows 7 gives me an error message, that no file can't created or the file is write-protected. But i can creat manuel a new file on the d:\ partition, i tryed this with an local admin account on this computer.

What can i do now, i'm distressed :smileysad:?

Best Regards,
Johannes

hi guys, after a number of OS re-installation i have finally resolved my problem.
In my opinion that was only a driver problem on this Lenovo T500 notebook.
I tested the installation of the OS-drivers-Lenovo tools and SGN software in several constellations.

At my last installation I didn't installed the Lenovo Intel Storage Manager (available for XP, Vista and Seven) and the Intel Turbo Memory driver (only available for Vista).
In one installation i installed the Intel Turbo Memory after an installation of the SGN client software, then the computer frezzed not epidemic (the one and only solution was a hard reset).

But Lenovo offer a package to disabling the Intel Turbo Memory (imagined for XP). Following the Intel Turbo Memory is displayed in the device manager as "Hardeware for future use".
Then i installed the SGN client software and the process finished without any problems.

I would imagine the Intel Turbo Memory driver is corrupt with the "new" Windows 7.

I hope so i could help you :smileyhappy:!

Best Regards,
Johannes

Hi David,

Finally my client sent me the logfile. I've tried to copy the log here but my borewser is hanging, probably because its a 400Kb file. How coul i send the file to you?

Thank you again.

Roberto Bruno, MCSA, Security+

Hi David,

How do I send the PM? I have the logfile but dont know how to send it to you.

Thanks,

Roberto Bruno

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Roberto wrote:

Hi David,

How do I send the PM? I have the logfile but dont know how to send it to you.

Thanks,

Roberto Bruno

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Hi Roberto,

I sent you a private email to your personal email address so you can send me the log file.

Apologies for resurrecting an old thread here, but I'm getting exactly the same error code trying to install SafeGuard on a Lenovo T61 running Windows XP.  I've followed the steps above to create the log file, and it's 22.6MB in size - yikes!  I can't see any obvious conflict, even after searching for "Lenovo" in the file, but I'm really trying to avoid uninstalling every single Lenovo program one at a time to find the offending program.  There isn't any "Lenovo Intel Storage Manager" installed, and oddly enough this is the only machine with the problem.  I've successfully installed SafeGuard on a number of Lenovo T61s running Windows XP and 7, and am really struggling to find a reason for this particular one failing.

Anyone got any other ideas for conflicting programs I can look for?  I am trying to avoid the 'uninstall everything until it works' approach, as this could potentially break other things.

Thanks in advance for any advice!

Hello,

I received an error msg like this from our South America office (I'm based in Finland). Is there  some definite article about this issues with a fix, or can someone assist me with this issues on this forum? I have a log file from the client. Here are some other information that I know at this time:

- Installation is failing on Windows 7 laptops

- HW is Lenovo

- Safeguard Enterprise v 5.60.1.7

I'll be happy to provide more information upon request. Please help me troubleshoot this problem.