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Safeguard Enterprise Client - Instalation Error

Roberto
Hi guys, another problem, I was trying to install the SGN Client in a notebook and I received the error: Error 5014. Installation of Base Encryption components has failed! (SGN#1403) Than the installation ends. This is a notebook with my company's platform and I've tried to remove anti-virus and any other software that could protect the system registry. Is there a way to activate a log file that could output the installation process and than i could see which registry key may be incompatible with the SGN client? Thank you in advance, Roberto Bruno
:659


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    hi guy, i have the same problem like roberto in my company.
    I was trying to install the SGN Client in a notebook and I received the error:
    Error 5014. Installation of Base Encryption components has failed! (SGN#1412) Than the installation ends.

    The hardware is an new Lenovo T500, my problem is this notebook was an special order.

    So i have no identically device, for other software tests.
    But the Device Enryption is still running on all other standard notebooks in our company e.g Lenovo W500, R500, X301, T61(p) and T60.
    I have installed on this Lenovo T500 notebook only a Windows 7 Enterprise edition with all drivers and Lenovo tools (no other software components are installed).
    I also checkt the HDD status with a testtool, but the HDD health status is all right.


    The other problem is i can't create a log file with "msiexec /i [MSI Package] /L*vx [d:\logfile.txt]" -> (we have two partitions and i would like to create the logfile.txt on the d:\ data partition).
    Windows 7 gives me an error message, that no file can't created or the file is write-protected. But i can creat manuel a new file on the d:\ partition, i tryed this with an local admin account on this computer.

    What can i do now, i'm distressed :smileysad:?

    Best Regards,
    Johannes

    :1047
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  • 0

    hi guy, i have the same problem like roberto in my company.
    I was trying to install the SGN Client in a notebook and I received the error:
    Error 5014. Installation of Base Encryption components has failed! (SGN#1412) Than the installation ends.

    The hardware is an new Lenovo T500, my problem is this notebook was an special order.

    So i have no identically device, for other software tests.
    But the Device Enryption is still running on all other standard notebooks in our company e.g Lenovo W500, R500, X301, T61(p) and T60.
    I have installed on this Lenovo T500 notebook only a Windows 7 Enterprise edition with all drivers and Lenovo tools (no other software components are installed).
    I also checkt the HDD status with a testtool, but the HDD health status is all right.


    The other problem is i can't create a log file with "msiexec /i [MSI Package] /L*vx [d:\logfile.txt]" -> (we have two partitions and i would like to create the logfile.txt on the d:\ data partition).
    Windows 7 gives me an error message, that no file can't created or the file is write-protected. But i can creat manuel a new file on the d:\ partition, i tryed this with an local admin account on this computer.

    What can i do now, i'm distressed :smileysad:?

    Best Regards,
    Johannes

    :1047
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