Safeguard Enterprise Client - Instalation Error

Question

Hi guys, another problem, I was trying to install the SGN Client in a notebook and I received the error: Error 5014. Installation of Base Encryption components has failed! (SGN#1403) Than the installation ends. This is a notebook with my company's platform and I've tried to remove anti-virus and any other software that could protect the system registry. Is there a way to activate a log file that could output the installation process and than i could see which registry key may be incompatible with the SGN client? Thank you in advance, Roberto Bruno

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Johannes · Accepted Answer

hi guys, after a number of OS re-installation i have finally resolved my problem. In my opinion that was only a driver problem on this Lenovo T500 notebook. I tested the installation of the OS-drivers-Lenovo tools and SGN software in several constellations. At my last installation I didn't installed the Lenovo Intel Storage Manager (available for XP, Vista and Seven) and the Intel Turbo Memory driver (only available for Vista). In one installation i installed the Intel Turbo Memory after an installation of the SGN client software, then the computer frezzed not epidemic (the one and only solution was a hard reset). But Lenovo offer a package to disabling the Intel Turbo Memory (imagined for XP). Following the Intel Turbo Memory is displayed in the device manager as "Hardeware for future use". Then i installed the SGN client software and the process finished without any problems. I would imagine the Intel Turbo Memory driver is corrupt with the "new" Windows 7. I hope so i could help you :smileyhappy:! Best Regards, Johannes :1109