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Safeguard Enterprise Client - Instalation Error

Roberto
Hi guys, another problem, I was trying to install the SGN Client in a notebook and I received the error: Error 5014. Installation of Base Encryption components has failed! (SGN#1403) Than the installation ends. This is a notebook with my company's platform and I've tried to remove anti-virus and any other software that could protect the system registry. Is there a way to activate a log file that could output the installation process and than i could see which registry key may be incompatible with the SGN client? Thank you in advance, Roberto Bruno
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    Roberto wrote:
    Daniel, The hardware is a Lenovo T400 notebook. The system installed got this softwares: Windows XP Professional SP3 Acrobat Reader 9 Agent Tz0 (wwtask) IBM Client Access Series Client ISA Firewall 2004 Client Notes 7 Gelog Internet Explorer Margin Minder Trend Office Scan Office - 2003 Office 2007 SAP 7 VPN Forti Client 4 CutePDF WinZip 11 If you need any aditional information just let me know. Thank you in advance for your attention. BG, Roberto Bruno. Than

    Roberto,

    Can you PM me the log file created by MSIEXEC? Daniel gave you a command you can run to get the log file generated during the install.  The reason I ask you to PM the log is so sensitive information isn't posted on the forum.

    After I look at the log, I can post on the forum the error message found in the log file and resolution for all to read.

    :741
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    Roberto wrote:
    Daniel, The hardware is a Lenovo T400 notebook. The system installed got this softwares: Windows XP Professional SP3 Acrobat Reader 9 Agent Tz0 (wwtask) IBM Client Access Series Client ISA Firewall 2004 Client Notes 7 Gelog Internet Explorer Margin Minder Trend Office Scan Office - 2003 Office 2007 SAP 7 VPN Forti Client 4 CutePDF WinZip 11 If you need any aditional information just let me know. Thank you in advance for your attention. BG, Roberto Bruno. Than

    Roberto,

    Can you PM me the log file created by MSIEXEC? Daniel gave you a command you can run to get the log file generated during the install.  The reason I ask you to PM the log is so sensitive information isn't posted on the forum.

    After I look at the log, I can post on the forum the error message found in the log file and resolution for all to read.

    :741
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