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Safeguard Enterprise Client - Instalation Error

Roberto
Hi guys, another problem, I was trying to install the SGN Client in a notebook and I received the error: Error 5014. Installation of Base Encryption components has failed! (SGN#1403) Than the installation ends. This is a notebook with my company's platform and I've tried to remove anti-virus and any other software that could protect the system registry. Is there a way to activate a log file that could output the installation process and than i could see which registry key may be incompatible with the SGN client? Thank you in advance, Roberto Bruno
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    Apologies for resurrecting an old thread here, but I'm getting exactly the same error code trying to install SafeGuard on a Lenovo T61 running Windows XP.  I've followed the steps above to create the log file, and it's 22.6MB in size - yikes!  I can't see any obvious conflict, even after searching for "Lenovo" in the file, but I'm really trying to avoid uninstalling every single Lenovo program one at a time to find the offending program.  There isn't any "Lenovo Intel Storage Manager" installed, and oddly enough this is the only machine with the problem.  I've successfully installed SafeGuard on a number of Lenovo T61s running Windows XP and 7, and am really struggling to find a reason for this particular one failing.

    Anyone got any other ideas for conflicting programs I can look for?  I am trying to avoid the 'uninstall everything until it works' approach, as this could potentially break other things.

    Thanks in advance for any advice!

    :5900
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  • 0

    Apologies for resurrecting an old thread here, but I'm getting exactly the same error code trying to install SafeGuard on a Lenovo T61 running Windows XP.  I've followed the steps above to create the log file, and it's 22.6MB in size - yikes!  I can't see any obvious conflict, even after searching for "Lenovo" in the file, but I'm really trying to avoid uninstalling every single Lenovo program one at a time to find the offending program.  There isn't any "Lenovo Intel Storage Manager" installed, and oddly enough this is the only machine with the problem.  I've successfully installed SafeGuard on a number of Lenovo T61s running Windows XP and 7, and am really struggling to find a reason for this particular one failing.

    Anyone got any other ideas for conflicting programs I can look for?  I am trying to avoid the 'uninstall everything until it works' approach, as this could potentially break other things.

    Thanks in advance for any advice!

    :5900
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