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Message "error=0x02" after POA problem

JimmyGophics

After I installed SGNClient.msi (My SGN upgraded from version 5.35 to version 5.5),

When i logged in after POA, show the message below:
     "SafeGuard is loading OS now!"
     "error=0x02"

After logged in to the windows (OS:win 7, PC:Lenovo ThinkVantage ), All function worked  properly.

But, What is meaning of "error=0x02"?

Can somebody help me please?

:4484


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  • 0

    From what I've heard from Sophos support, it has to do with the disk access functions of the BIOS (one of the Sophos guys can correct me if I'm wrong). I've actually seen this quite a bit in my deployment, and we've had machines completely fail to boot the OS, and only show this error message.

    With that said, if the OS will boot (which it sounds like it does in your case), I don't think it's too much of a problem.  We have a user here that has Windows Vista and SGN 5.40 installed on his laptop, and he's been getting the 0x02 error for almost a year without having any issues.

    :4504
  • 0

    Thanks for your reply. And why sophos's guy don't response me?

    If this problem keep so long, Why sophos don't fix it.

    And I can't find the meaning of error 0x02.

    Hope sophos can help me to fix it.

    :4511
  • 0

    We were told (specifically regarding Panasonic laptops) that it was a BIOS issue (requiring a BIOS update to resolve), not an issue with the Sophos software, but I've seen the error on other machines also (most recently, a Lenovo T410i Core i3 machine with Windows XP and SGN 5.40 installed).

    :4530
  • 0

    Hi guys,

    let me add my two cents here please:

    Actually 0x02 is indeed a message related to the hard drive setup of the machine. At this point one has to differentiate between some Panasonic models and other hardware.

    In general the issue can normally be circumvented by using Shift F6 hot key at POA level. Further information about hot keys can be found in KBA 107781 > http://www.sophos.com/support/knowledgebase/article/107781.html

    With regards to Panasonic there are certain models that fail to boot as soon as the hard drive is encrypted. The reason for this is that the Panasonic BIOS checks the MBR of a hard drive which is (obviously) not readable any more to the BIOS as soon as the drive is encrypted. As a result of this the boot will then fail showing 0x02. Detailed information about the machines that are affected can be found in KBA 107785 - http://www.sophos.com/support/knowledgebase/article/107785.html

    Generally 0x02 should not have any negative impact on the function of a machine.

    Hope this is the info that you are looking for

    Regards

    Dan

    :4675
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