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No update path for UTM Endpoint Clients

Hi,

I installed the Endpoint Protection Client. The Client shows up in the UTM 9 as "Online", so this is working so far.
But on the client where Endpoint is installed, i can't download updates due to there is noch given update path. Wether primary nor secondary path.

Any ideas?

Cheers,
lenny [:)]

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0 trollvottel over 12 years ago

The endpoint version can be checked via 'Product info >> Software' from within the Endpoint UI. There is no 'new' installer, yet (as I said, it still contains outdated v10.0.5 endpoint). But as soon as it has been installed, Auto update will download & install v10.0.8 to become current.
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0 floges over 12 years ago in reply to trollvottel

In my case is version 10.0.5 has been installed.
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0 BrucekConvergent over 12 years ago in reply to floges

As Mario said, after the initial install, eventually the Update system will automatically update the client to 10.0.8. It may take a little while.

CTO, Convergent Information Security Solutions, LLC

https://www.convergesecurity.com

Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries. Use the advice given at your own risk.
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0 BrucekConvergent over 12 years ago in reply to floges

As Mario said, after the initial install, eventually the Update system will automatically update the client to 10.0.8. It may take a little while.

CTO, Convergent Information Security Solutions, LLC

https://www.convergesecurity.com

Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries. Use the advice given at your own risk.
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0 Alvin over 12 years ago in reply to BrucekConvergent

- My First Install with Full Version worked.
- Subsequently my Update Field is empty like what you all experienced.
- Reason I attempted a reinstall is to test the "quick" install and the "full install"

- I attempted all the steps in this post and problem persist.

- Any idea if they plan to fix this?

- They need to make the installer "smarter", right now it is such a nightmare even for techie like us to get it to work.
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0 Alvin over 12 years ago in reply to Alvin

Running Sophos Endpoint Security and Control on Windows 8

So is there a 10.2 for us who uses the one downloaded from our Astaro?
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No update path for UTM Endpoint Clients

Submitted a Tech Support Case lately from the Support Portal?