Guest User!

You are not Sophos Staff.

Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 97 replies
  • Subscribers 3 subscribers
  • Views 82791 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

No update path for UTM Endpoint Clients

lenny_01
Hi,

I installed the Endpoint Protection Client. The Client shows up in the UTM 9 as "Online", so this is working so far. 
But on the client where Endpoint is installed, i can't download updates due to there is noch given update path. Wether primary nor secondary path.

Any ideas?

Cheers,
lenny [:)]


This thread was automatically locked due to age.
  • 0
    Sometimes that seems to happen.
    Try the following:

    • Uninstall Endpoint Protection (all 3 components)
    • Reboot your PC
    • Delete the folder "Sophos" under c:\ProgramData (Windows Vista/7) or c:\Program Files (Windows XP).
      If you can't delete the folder, do another reboot.
    • Reset the Registration Token in WebAdmin (Advanced section of Endpoint Protection)
    • Download the Full Installer again.
      Don't alter the file name in any way!
    • Now install again.


    Does it work now?
    If not: Are you using Web Protection?

    ----------
    Sophos user, admin and reseller.
    Private Setup:

    • XG: HPE DL20 Gen9 (Core i3-7300, 8GB RAM, 120GB SSD) | XG 18.0 (Home License) with: Web Protection, Site-to-Site-VPN (IPSec, RED-Tunnel), Remote Access (SSL, HTML5)
    • UTM: 2 vCPUs, 2GB RAM, 50GB vHDD, 2 vNICs on vServer (KVM) | UTM 9.7 (Home License) with: Email Protection, Webserver Protection, RED-Tunnel (server)
  • 0 in reply to scorpionking
    Hi,

    yes I did that already, saw it on another post of yours [:)]
    I'm using web protection, but I got an exeption for Sophos Live Connect. At least the client is coming up in the Management view.

    Thanks for your help.
  • 0 in reply to lenny_01
    Web Protection in Transparent or Standard mode?

    ----------
    Sophos user, admin and reseller.
    Private Setup:

    • XG: HPE DL20 Gen9 (Core i3-7300, 8GB RAM, 120GB SSD) | XG 18.0 (Home License) with: Web Protection, Site-to-Site-VPN (IPSec, RED-Tunnel), Remote Access (SSL, HTML5)
    • UTM: 2 vCPUs, 2GB RAM, 50GB vHDD, 2 vNICs on vServer (KVM) | UTM 9.7 (Home License) with: Email Protection, Webserver Protection, RED-Tunnel (server)
  • 0 in reply to lenny_01
    EP Client does ignore Proxy settings at the moment.

    So please create a firewall rule: 
    Allow
    Internal (Network) -> Any -> Sophos Live Connect.

    Sophos Live Connect is a predefined Network Object (DNS Group) resolving to all.broker.sophos.com. If it doesn't exist, create it.

    Edit: You will have to reinstall the Client afterwards like mentioned above.
    Check the firewall log for any Drops while installing.

    ----------
    Sophos user, admin and reseller.
    Private Setup:

    • XG: HPE DL20 Gen9 (Core i3-7300, 8GB RAM, 120GB SSD) | XG 18.0 (Home License) with: Web Protection, Site-to-Site-VPN (IPSec, RED-Tunnel), Remote Access (SSL, HTML5)
    • UTM: 2 vCPUs, 2GB RAM, 50GB vHDD, 2 vNICs on vServer (KVM) | UTM 9.7 (Home License) with: Email Protection, Webserver Protection, RED-Tunnel (server)
  • 0 in reply to scorpionking
    Thank you, I'll give feedback afterwards.
  • 0
    Have you any idea which ports are needed? Just nosey [:)]

    Which settings should be made for the client? Are the IE proxy settings enough or do I need to configure the system wide proxy via proxycfg?

    thanks again!!!
  • 0 in reply to lenny_01
    As I said: The Client ignores any Proxy settings so you have to define a firewall rule on the UTM allowing the connection to the Sophos brokers.

    I guess HTTP and HTTPS should suffice, but you will have to try it out.

    ----------
    Sophos user, admin and reseller.
    Private Setup:

    • XG: HPE DL20 Gen9 (Core i3-7300, 8GB RAM, 120GB SSD) | XG 18.0 (Home License) with: Web Protection, Site-to-Site-VPN (IPSec, RED-Tunnel), Remote Access (SSL, HTML5)
    • UTM: 2 vCPUs, 2GB RAM, 50GB vHDD, 2 vNICs on vServer (KVM) | UTM 9.7 (Home License) with: Email Protection, Webserver Protection, RED-Tunnel (server)
  • 0
    Didn't work...even with any/any/any rule!!!

    Client installed, Client ist showing up in UTM 9, but no update path neither updates. I'm at a loss[:S][:@]

    Do you got any ideas left for me [:)]
  • 0
    Same sort of thing thats happening with me :-(

    https://community.sophos.com/products/unified-threat-management/astaroorg/f/59/t/55899

    In your UTM what broker does it say your using?
Share Feedback
×

Submitted a Tech Support Case lately from the Support Portal?