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[7.003] Prefetch is no longer working

Agadoo
Since upgrading to v. 7003 the prefetch mechanism is no longer working.

I can't receive any email. They stay on the server. With prefetch switched to off, i receive my mails.

To track this issue I need a more detailed pop3 log. 
Is there a way to have more debugging information? 

Is there a way to delete the prefetch database? 
Switching the prefetch to off seems not to delete the database


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  • 0
    [7.003]  I was having a problem with with two of three computers that refused to receive email from a Road Runner POP3 server when prefetch was turned on.  Email from Earthlink would always work.  It took me a while to figure out what was different about the one computer that allowed it to work properly.  It had the free version of Grisoft AVG installed with email scanner enabled.  Apparently AVG inserts itself between Outlook Express and the internet, and somehow fixes whatever the problem is.  The two computers would stop at "Authorizing" until the connection timed out.  After installing AVG on them, they also have no problem with prefetch.  
    I hope Astaro doesn't mind me mentioning a rival antivirus product on their website. www.grisoft.com/free

    BillE
  • 0 in reply to BillE
    I don't think this issue was fixed with 7.004.  I still time out with prefetch enabled.  I agree with the AVG work around, because that is what is installed on all my machines that work with prefetch.

    Trying to be smart, I uninstalled AVG from my main machine to test 7.004, and sure enough, Outlook 2003 timed out during authentication.   So I reinstalled AVG, and it still times out! ARGGG!  The email scanner on AVG with the outlook plugin is active, but I still can't get my mail.

    Any Suggestions?

    Tripp
  • 0 in reply to Agadoo
    I'm experiencing the same issues.  This is fairly disappointing as the entire I reason I spent today updating astaro from 6 to 7 was the promise of pop3 email proxying.  Now I've had to turn it off because with prefetch disabled the downloads are so slow it was unbearable, and with it on I wasn't getting any email on 3 accounts and one account wouldn't connect.  :s Are there any updates to when the fixes will be released?
  • 0 in reply to LarryBeall
    Release [7.005] has been installed and the bug is still there. 
    Damn, it's dissapointing. 


    severity="debug" sys="SecureMail" sub="pop3" name="Prefetcher started" 

    severity="debug" sys="SecureMail" sub="pop3" name="Update APOP support" userid="1" server="www60.your-server.de" support="0" 

    severity="error" sys="SecureMail" sub="pop3" name="Error" message="basic_ios::clear" serverid="1" server="www60.your-server.de" 

    severity="debug" sys="SecureMail" sub="pop3" name="Update APOP support" userid="1" server="www60.your-server.de" support="0" 

    severity="error" sys="SecureMail" sub="pop3" name="Error" message="basic_ios::clear" serverid="1" server="www60.your-server.de" 

    severity="debug" sys="SecureMail" sub="pop3" name="Update APOP support" userid="1" server="www60.your-server.de" support="0" 

    severity="error" sys="SecureMail" sub="pop3" name="Error" message="basic_ios::clear" serverid="1" server="www60.your-server.de" 

    severity="debug" sys="SecureMail" sub="pop3" name="Update APOP support" userid="1" server="www60.your-server.de" support="0" 

    severity="error" sys="SecureMail" sub="pop3" name="Error" message="basic_ios::clear" serverid="1" server="www60.your-server.de" 

    severity="debug" sys="SecureMail" sub="pop3" name="Update APOP support" userid="1" server="www60.your-server.de" support="0" 

    severity="error" sys="SecureMail" sub="pop3" name="Error" message="basic_ios::clear" serverid="1" server="www60.your-server.de" 

    severity="debug" sys="SecureMail" sub="pop3" name="Prefetcher finished" 
  • 0 in reply to Agadoo
    I'm waiting for this Fix!!!! Still not fixed?
  • 0 in reply to TOHIL
    I have no problem so far. Perhaps a server issue?
    Is it a public pop3 server, so i can check it with a test account?
  • 0 in reply to koma
    @koma: check your private messages.
  • 0 in reply to TOHIL
    It is a wrong configuration of the pop3 server. The reaction of the apop command is not correct.
  • 0 in reply to koma
    the pre-fetch is working great for me now.
  • 0 in reply to koma
    It is a wrong configuration of the pop3 server. The reaction of the apop command is not correct.


    Thank you for your support. You where right. 
    My email provider (hetzner.de) uses a misconfigured pop3d daemon.
    I never tought about this alternative. Hetzner.de ist one of the biggest providers in germany.  The guy at the user help desk promised to fix this in the next days.
  • 0 in reply to Agadoo
    I never have been able to get it to work with a DSL Bellsouth account I've got... I may be missing something, but I can't find anything in the user manual about how to configure this (exactly) in the user portal... I assume that the "username" field should contain just my POP3 username... if so, it doesn't work.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

  • 0 in reply to BrucekConvergent
    Nevermind; I found BillE's post here:
    https://community.sophos.com/products/unified-threat-management/astaroorg/f/56/t/47999


    They really should label those fields in the User Portal better, and more detail in the manual / online help would be good...

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

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