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Unable to install 9.3

magd168
I built a new Sophos UTM.  I built a new VPN.  It is routing my VPN traffic with no issues.  Today it discovered that there were updates.  I clicked "Update to latest version now".  It rebooted and installed only 9.2.  So, I clicked "Update to latest version now" again to install 9.3.  It shows a ! for "Pre-installation checks" and never gets beyond this.  I rebooted the box and tried to install again.  No change.  I am unable to install 9.3.  What do you suggest?


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  • 0
    From the logs: 2014:12:04-19:35:27 Sophos-v2 auisys[5636]: id="371J" severity="error" sys="system" sub="up2date" name="Fatal: Version conflict: required version: 9.209008  current version: 9.210020" status="failed" action="install" package="sys"
  • 0
    I tried to install only Version 9.301-2.  The logs still show:

    2014:12:04-19:42:09 Sophos-v2 auisys[6227]: Installing up2date package file '/var/up2date//sys/u2d-sys-9.209008-300005.tgz.gpg'
    2014:12:04-19:42:10 Sophos-v2 auisys[6227]: Verifying up2date package signature
    2014:12:04-19:42:15 Sophos-v2 auisys[6227]: Unpacking installation instructions
    2014:12:04-19:42:17 Sophos-v2 auisys[6227]: >=========================================================================
    2014:12:04-19:42:17 Sophos-v2 auisys[6227]: id="371J" severity="error" sys="system" sub="up2date" name="Fatal: Version conflict: required version: 9.209008  current version: 9.210020" status="failed" action="install" package="sys"
    2014:12:04-19:42:17 Sophos-v2 auisys[6227]:
    2014:12:04-19:42:17 Sophos-v2 auisys[6227]: 1. main::alf:75() auisys.pl
    2014:12:04-19:42:17 Sophos-v2 auisys[6227]: 2. main:[:P]erform_work:1068() auisys.pl
    2014:12:04-19:42:17 Sophos-v2 auisys[6227]: 3. main::auisys_prepare_and_work:560() auisys.pl
    2014:12:04-19:42:17 Sophos-v2 auisys[6227]: 4. main::top-level:37() auisys.pl
  • 0 in reply to magd168
    From the logs: 2014:12:04-19:35:27 Sophos-v2 auisys[5636]: id="371J" severity="error" sys="system" sub="up2date" name="Fatal: Version conflict: required version: 9.209008  current version: 9.210020" status="failed" action="install" package="sys"


    Here's your reason. You upgraded to 9.210. The upgrade to 9.3 is at this time only available from 9.209 not from 9.210.

    Managing several Sophos UTMs and Sophos XGs both at work and at some home locations, dedicated to continuously improve IT-security and feeling well helping others with their IT-security challenges.

    Sometimes I post some useful tips on my blog, see blog.pijnappels.eu/category/sophos/ for Sophos related posts.

  • 0
    I am in the same boat as magd168.
    I tried to restore from the backup I made prior to the updates.
    I get a restore successful, but I am still on 9.210.
    So, I guess the backup does not include the firmware?
  • 0
    Backup's only contain the UTM config, nothing else.
  • 0
    same here... I also tried to downgrade to 9.2.09 but didn't worki either...
  • 0
    You cannot downgrade except by re-installing from ISO.  The official 9.210 to 9.3x up2date is expected next week.  See How to update to Sophos UTM v9.3.
    __________________
    ACE v8/SCA v9.3

    ...still have a v5 install disk in a box somewhere.

    http://xkcd.com
    http://www.tedgoff.com/mb
    http://www.projectcartoon.com/cartoon/1
  • 0
    Unless these bugs are affecting you or you need a new 9.3 feature, it is not really something to worry about and just wait for the next Up2date;

    Bugfixes

    30142 [BETA] SPX: spx encryption can not handle some greek characters
    33258 Cluster smtpd restarting permanently (segfaults and core dumps)
    33662 Quota Status page does not work when ha->status set to ‘zeroconf’
    33812 Quota proceed on a url with ‘&’ will not work
    33911 Up2Date not possible with essential license
  • 0 in reply to apijnappels
    Here's your reason. You upgraded to 9.210. The upgrade to 9.3 is at this time only available from 9.209 not from 9.210.


    Can someone confirm this?   Why does 9.210 exist if I can't upgrade from it?  The UI doesn't indicate this.  The UI leads me to believe that it will all patches.
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