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Home license not accepted by ASG220 v7.4

smueff
Hi Sophos Admins,

I've been deploying Astaro ASGs and UTM for a few months now . Recently I bought my own (used) ASG220, it was quite cheap, off ebay. The hardware's from 2006 and i just did a factory reset as soon as it came. I got my home license on the myAstaro page and tried to upload it to my newly acquired used ASG. Unfortunately it tells me, the license cannot be used.

I don't seem to be able to go on before a license is uploaded to the ASG, it says

"Your license has expired

The currently installed license for this product has expired. In order to continue using Webadmin, please upload a valid license below."

When I upload my current home license, the interface tells me

"Information

The uploaded license is invalid."

Even after a factory reset I can't seem to access the 30-day trial period and then try to offline-activate the ASG.

Did anyone else have a similar issue or, better, know how to solve this issue?

Thanks and best regards
Daniel


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  • 0
    did you try to request a new license? or redownload the current license(if possible?)
  • 0
    Hi FrankBartmentlo,

    thanks for the quick reply. I didn't request a new license. I just created that license about 1.5hours ago, so its "brand new".

    I just tried to upload another Home License from a 2nd myAstaro Account I had lying around, same problem, same error messages. I think it's some kind of compatibility issue? Are current home licenses not "backwards compatible" to old ASG versions?

    I'm also curious about why I'm being told that my license has expired after a factory reset? I always assumed, that's where the trial period will kick in again?

    best regards!
  • 0 in reply to FrankBarmentlo
    Search the forum for "home license on hardware appliance". This problem has been widely discussed.

    ----------
    Sophos user, admin and reseller.
    Private Setup:

    • XG: HPE DL20 Gen9 (Core i3-7300, 8GB RAM, 120GB SSD) | XG 18.0 (Home License) with: Web Protection, Site-to-Site-VPN (IPSec, RED-Tunnel), Remote Access (SSL, HTML5)
    • UTM: 2 vCPUs, 2GB RAM, 50GB vHDD, 2 vNICs on vServer (KVM) | UTM 9.7 (Home License) with: Email Protection, Webserver Protection, RED-Tunnel (server)
  • 0 in reply to scorpionking
    Long story short; you cannot load a Home License (special Software license) on an ASG or UTM hardware device if it still has the factory OS on it.  You can wipe the drive with another utility, and you should be able to install a software ISO (prefixed with "asg-", not "ssi-") on it just fine.  Note that the LCD will not work, and the Ethernet interfaces may not be ordered correctly, but it will work.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

  • 0
    Also, version 7.4 used the Astaro "classic" license.  Newer "OnDemand" licenses won't be recognized by the older software as valid.
    __________________
    ACE v8/SCA v9.3

    ...still have a v5 install disk in a box somewhere.

    http://xkcd.com
    http://www.tedgoff.com/mb
    http://www.projectcartoon.com/cartoon/1
  • 0 in reply to Scott_Klassen
    Hi Guys,

    thanks for the plenty replies! I didn't have time yet to delete the /etc/asg file, as I found in other forum threads.

    But as it seems, I will try to install the software version onto that drive. The display isn't that important to me.

    Thanks and best regards.
    Daniel
  • 0
    sorry for my reply, I missed the part that you have an 220-appliance
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