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Restore config from HW appliance to Software

jmmacip
Hi:
One of my customers had a hw 120 device with a broken power supply, we are waiting for hw exchange and i'm trying to restore the appliance config to a Pc with 3 nics. just install a 7.402 and restore the config (from a 7.202 appliance), the machine comes up with the configured nics and IP but no webadmin interface.
Any help will be apreciated.


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  • 0
    Have you tried all interfaces? Maybe eth0 (Internal) is not the interface you think it is.
  • 0 in reply to UrsWeiss
    Have you tried all interfaces? Maybe eth0 (Internal) is not the interface you think it is.


    allready tryed that!!
  • 0
    Update:
    Plugged the machine (PC) onto customer lan and wan interfaces and the services (web and IPSEC VPN) gone up, but no webadmin ;-(
  • 0
    What do you mean by "no webadmin"?  Do you mean your password doesn't work or that you don't even get the certificate warning or login screen?

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson
    Those are pretty old software versions (7.202).  I would suggest loading the temp hardware with 7.202, not jump ahead 2 major updates to 7.4xx ...

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

  • 0 in reply to BAlfson
    What do you mean by "no webadmin"?  Do you mean your password doesn't work or that you don't even get the certificate warning or login screen?

    Cheers - Bob


    I mean that https://192.168.2.1:4444 times out with no reply!
    thanks
  • 0
    Can you ssh to that IP and reach the command line?  Even then, I think I'd concur with Bruce's suggestion.  As I recall, the change from 7.206 to 7.300 was pretty dramatic.

    7.202 must be almost three years old, so, with no disrespect intended, this customer's problems are a bit of their own making.  If they weren't comfortable doing their Up2Dates, they should have paid you to do them once or twice a year.

    Good luck!

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0
    Running ifconfig on the console will show you the MAC addresses for each NIC; then you can make sure you know which NIC is INT.

    Also, you can use ethtool, ping, etc. to see if the interfaces are connected correctly and working.

    Barry
  • 0 in reply to BAlfson
    What do you mean by "no webadmin"?  Do you mean your password doesn't work or that you don't even get the certificate warning or login screen?

    Cheers - Bob


    Can you ssh to that IP and reach the command line?  Even then, I think I'd concur with Bruce's suggestion.  As I recall, the change from 7.206 to 7.300 was pretty dramatic.

    7.202 must be almost three years old, so, with no disrespect intended, this customer's problems are a bit of their own making.  If they weren't comfortable doing their Up2Dates, they should have paid you to do them once or twice a year.

    Good luck!

    Cheers - Bob


    I don't have ssh to the appliance, however it opens the site to site vpn and routes traffic to the other side, so as an emergency solution it is working but i can't change anything.
    Do you know where can i get 7.2 isos?
    You are right Bob, they should have updated their firmware.
  • 0 in reply to jmmacip
    Could the customer have changed the default access port (4444) to something else?
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