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[7.403] WAN NIC Down after up2date to 7.403!

BarryG
After installing the 7.403 up2date, my internet connection wouldn't come up.

It is completely possible that my ISP decided to wig out at the same time; I'm not sure.

My LAN was working, and it's the same model NIC as the WAN.

ethtool was showing the WAN NIC up and down, and ifconfig was showing it up and down and up with and without an IP.

the kernel log was repeating
2009:06:08-16:55:05 fw kernel: e1000e: eth0 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: None

I messed with it for awhile and rebooted once and powered off once, but couldn't get it back up.
I'm now back on 7.402 after a re-install/restore, and it's working fine.

Question: did the network driver or anything else change in 7.403 that could cause something like this?

Thanks,
Barry


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Parents Reply Children
  • 0 in reply to Jhaislet
    You'll have to install 7.403 and 7.404 in sequence (you can't skip an up2date, they are not cumulative)... however, just make sure that 7.403 and 7.404 are uploaded to the up2date manager, then click the update to latest version button; both updates will apply and the unit will reboot and be at version 7.404.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

  • 0 in reply to BrucekConvergent
    Incidentally, if this is a remote, production unit, that is far, far away and that you have a hard time getting to in the event of an issue, I would wait a while until others have tested this up2date; errors have been found in other "Soft Releases" before... if it's within reach, or it's no problem to go to the unit and reload from ISO and restore backup, then it's no big deal if it fails.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

  • 0 in reply to BrucekConvergent
    You'll have to install 7.403 and 7.404 in sequence (you can't skip an up2date, they are not cumulative)... however, just make sure that 7.403 and 7.404 are uploaded to the up2date manager, then click the update to latest version button; both updates will apply and the unit will reboot and be at version 7.404.


    Very good, thanks for the confirmation.  I was 99% sure the up2date packages weren't cumulative, but wanted to make sure.
  • 0 in reply to BrucekConvergent
    Incidentally, if this is a remote, production unit, that is far, far away and that you have a hard time getting to in the event of an issue, I would wait a while until others have tested this up2date; errors have been found in other "Soft Releases" before... if it's within reach, or it's no problem to go to the unit and reload from ISO and restore backup, then it's no big deal if it fails.


    It's just a personal remote machine at my folks house that really had a lot of trouble with the 7.403 update (they're on a cable modem w/dhcp).  
    I rolled the dice and put 7.404 on that machine remotely and it sprang back to life.  It rebooted very quickly and the VPN was back up within about 5 minutes of me remotely starting the update.  
    So far so good!
  • 0 in reply to Jhaislet
    Cool! Post your results to the soft release thread... oh looks like you already have...

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

  • 0 in reply to BrucekConvergent
    Cool! Post your results to the soft release thread... oh looks like you already have...


    Yep, I have two different low-power firewall setups (VIA C7 & Intel Atom) and with Astaro being extremely generous with our home-user licenses, I figure kicking the tires on all their latest releases (soft & beta) and reporting back is the least I could do in helping them stomp out issues that invariably crop up from time to time.  
    It's truly great that Astaro supports such a wide variety of hardware and actively solicit feedback from their diverse hardware install base.
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