i am shure astaro team reads all posts, but i think they have not time to answer all posts. they invest the answer time in develop [;)]
Astaro-Report-Manager is an new feature to do a central reporting for asl-firewalls, e.g. you have to administrate a lot of, you can central see what happens. also you can correlate you data.
Writing a posting is done very fast and it helps Astaro to find and fix difficult problems. Please also note reproducing and finding problems is a very difficult and time-consuming thing. To answer all the questions in this UBB by an astaro employee would need tons of time and menpower. That's not the concept of an UBB. One user answers to another. That's the concept of an UBB.
I am sure Astaro is working on open issues very hard. The ARM update is just a new feature. Fixing problems is still done independently of new features.
I kown the usernames of some Astaro employees. So I known that there are a lot of postings done by Astaro a day.
[ QUOTE ] Writing a posting is done very fast and it helps Astaro to find and fix difficult problems. Please also note reproducing and finding problems is a very difficult and time-consuming thing. To answer all the questions in this UBB by an astaro employee would need tons of time and menpower. That's not the concept of an UBB. One user answers to another. That's the concept of an UBB.
I am sure Astaro is working on open issues very hard. The ARM update is just a new feature. Fixing problems is still done independently of new features.
I kown the usernames of some Astaro employees. So I known that there are a lot of postings done by Astaro a day.
cheers Xeno
[/ QUOTE ] Which has led to the mess Astaro is in now. All new feature development needs to stop now..all resources need to be put into fixing the current feature set....having one group adding features to a code base full of problems only leads to more problems. This is the microsoft way of doing things..not a solid linux based security product.
Agreed, why add new features to something which is broken? You only complicate the issue.
Not only this but Astaro are starting to appear confused by their own products behavior on certain occasions.
ie, "No reboot required" on an up2date when one is required in most cases. There are other examples of this.
And yes, a UBB is for user to user issues. But when a thread gets 20 posts long, with people begging for a response from Astaro, a simple, "We are aware of this and will get a fix out ASAP" will do wonders to calm people down.
I think that people are starting to feel ignored by the company and that their problems are not important to the company. I know this isn't true but Astaro must ENSURE something is done about this. Otherwise Astaro would be best off getting rid of the UBB forums and handling everything through official support. (I'd hate to see that happen).
I mostly agree with what I'm reading here. Something somewhat relevant here.
Sadly, I've looked at the low cost alternatives and can't find anything that is acceptable. Gibraltar [gibraltar.at] looks promising, but doesn't seem to have much usage (or mail list traffic). Nothing else really seems to compare with Astaro.
Hi all,
this UBB is a great thing and this is the time to say thanks to all the other users who helped me at many times on this board.
But astaro could not think this is all wich happens here. To get a update i have to install every uptodate before - i have to if i would or not so i have to insert any new feature i could not do anything against if i want to have security udates and bugfixes.
This is a linux product so please astaro look to other linux-projects in many cases there are two lines,
a stable - there are only bugfixes and security updates.
and then there is the second line there are the new features and the testing of it.
---- This is a security product there is no room for testing new features ------.
If this product is used in a bigger enterprise the security is the higest wich is to do. So if its not stable enough some day my boss comes in and he will tell me that there is no more room for astaro in our business. that is the day from wich on no single ¤ / dollar will flow to astaro, it is not the money for the licenses wich counts in that moment its the security.
Please ASTARO dont let this day come.
Its not only to some more professional help here it is the way of doing the work with this great product.
hopefully for a astaro answer .....
greets
firebear
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7 x Enterprise license
1 x 100 User license
3 x 25 User license
3 x home user license
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a last thing to the marketing of astaro :
ther is no need to make a new version of Astaro ( maybe V6) before this one is stable.
i think one of the main problem is that there are to many diferent hardware configurations out there - what about the apliances? do they have the same issues? i can't understand that my system is down more times a day for about 2 minutes and others aren't.
[ QUOTE ] To answer all the questions in this UBB by an astaro employee would need tons of time and menpower.
[/ QUOTE ] It's painfully obvious Astaro is not spending ANY time on this board to answer even the most important questions
If they don't want to be expected to post reply's to our problems and known bugs, then Astaro should not post here at all. If you do it a little then more is going to be expected. It's pretty obvious by Astaro's lack of participation here the past couple of weeks, that they have basically decided on the "hands off" approach! From what I can see, there have been only a handfull of Astaro posts in the last two weeks. I'd like to think that means they are working on the bugs. But then again they just came out with 5.025, which as we know is more about another new feature than anything else. So I'm not holding my breath about them spending more time on the bugs! [:(]
They've got to know that all this bad press on this board does not boad well for thier business, especially with regards to potential customers. Not only that but some of the best advertisement they can have is by the customers themselves. I have a feeling Astaro recommendations won't come as easily from current users at this point and time! And if it does it will probably come with a word of caution!
yep,many matter was dropped,but to tell the truth..you are wrong.,this because you make a noise without fondation..
I've make moderator in position to know the existence of this tread..
what "noise" are you referring to? Some of us know Astaro is busy right now and are voicing our concerns. Some may post out of sheer frustration. Plus i am sure the moderators already know of this thread.....Simply saying"you are making noise without a foundation" is exactly what you just did..this is not an argument just trying to belittle somebody.
[ QUOTE ] yep,many matter was dropped,but to tell the truth..you are wrong.,this because you make a noise without fondation.. I've make moderator in position to know the existence of this tread..
if u dont like this product,just dont use it.
Regards lin
[/ QUOTE ]
sit back and relax most of the users here are old asl irons - so i think that you're not really in the position to say kinda stuff, but hey you're the man [;)]
[ QUOTE ] yep,many matter was dropped,but to tell the truth..you are wrong.,this because you make a noise without fondation.. I've make moderator in position to know the existence of this tread..
if u dont like this product,just dont use it.
Regards lin
[/ QUOTE ]
sit back and relax most of the users here are old asl irons - so i think that you're not really in the position to say kinda stuff, but hey you're the man [;)]
people draw conclusions based on the information they have.
As it stands there are three key facts:
Astaro make very little information available via this forum. Astaro has identified bugs in the firewall. Astaro are releasing new features in favour of fixes.
No matter how much you debate it these three facts are true.
In my opinion two things make this thread so popular.
Lack of information via this forum from Astaro and the simple undeniable fact of anyone who is interested in security (e.g. all here) that security devices and software should not have identified bugs with no impending solution.
Cap this of with users waiting eagerly for bug fix patches to fix the problems they "personally" are having and it is a recipe for bad relations.
In my opinion Astaro should:
Start a public bug tracker Dedicate some man power to these forums Release bug fixes until we have at least one stable V5 release
and then the prolem goes away.
If this is not possible then do what all big linux projects do... have a stable and devleopment branch.
At the end of the day it is lack of information that has caused this (which is one of many) threads.
