Some users unable to authenticate to Sophos Client.

Hi Adekunle Deen

As per the logs Authentication is getting failed, please make sure the user name and password are correct.

Are you able to log in the same user with the user portal?

Share the output for Authentication logs under log Viewer 

Thanks and Regards

Yes. The user is able to sign in.

After viewing the VPN log i see the user authentication was successful the connection wasn't just established.

Please see screenshots below.

Hi Adekunle Deen 

Please verify the configuration again as per the below link .

Please check Firewall authentication methods and  SSL VPN authentication methods under Authentication > Services and make sure AD is added and try to re-import the SSL VPN Configuration on Sophos Connect Client.

Please check with a simple password with no special character or space 

Thanks 

Same error. not establishing connection

Please check whether Firewall authentication getting Successful or failed.

How many users are not getting connected and getting connected with SSL VPN? 

Authentication is successful on the log viewer. however, on the Sophos connect client it says authentication failed and on the events.

but i noticed no connection established

Hello Adekunle Deen,

Thank you for reaching out to the community, can you login to the console via putty in the CLI menu press 4 for the device console and execute the following command:
#console> system diagnostics show disk

I am fine now..

I noticed the issue is with the group on AD the user is a member of.

It means Sophos does not have writeback when a user is moved to a different group.

Thank You.

I am fine now..

I noticed the issue is with the group on AD the user is a member of.

Thank You.