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Is there an update available, or coming, to update from 17.5.9 / 17.5.10 to v18 without requiring a factory reset?

BrucekConvergent

When I try to manually upload the v18 .sig update file as found on the MySophos Portal to our SG450 (converted over to XG) running v17.5.10, it says in order to complete the update process it will set the configuration back to factory settings... am I missing something?



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  • 0

    That should not be the Case! 

    Did you upload and boot the firmware? 

    Could you send us a screenshot of this?

    The Configuration should be migrated.  

    __________________________________________________________________________________________________________________

  • 0 in reply to LuCar Toni

    The screenshots tell the tale.  I did not Click OK at the end because I did not feel like setting this thing back up again...  I think it may be a bug.  The screenshots are in order; note that after the upload of the firmware, it does say it validated the firmware successfully (I didn't catch that when it popped up for a screenshot)...

     

     

     

     

     

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

  • 0 in reply to BrucekConvergent

    Also, I can report the issue to our TAM (we are a partner) but I wanted to make sure I wasn't missing something stupid before I bothered him.  If no one sees anything dumb I'll report it through the private Sophos channel(s)...

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

  • 0 in reply to BrucekConvergent

    Try to use "Upload and Boot". Will the same message appear? 

    It is an old issue, that should be fixed in V18. 

    The case is, that the Upload and later boot option is kinda broken in V17.5. 

    Upload and boot should the correct approach without this notification. 

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  • +3

    This is a bit Firmware hopping. The Problem is 17.5.10 you have to go to 17.5.9 an then upgrade to 18. I think it is because the 17.5.10 came later and the migration script in the 18 does not know this version. I've only just recreated this at my appliance and it's the same there.

  • 0 in reply to LuCar Toni

    I've never had a problem with doing the firmware update by uploading first, then choosing to boot later (we are a partner, manage a bunch of systems, never an issue)...

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

  • 0 in reply to TimFranken

    Tim, you are right--this was the issue; apparently their upgrade firmware does not yet recognize 17.5.10 -- rolling back to 17.5.9, then updating to v18 worked fine.  Thanks for the hint!

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

  • 0 in reply to BrucekConvergent

    Hi All,

     thank you for raising this. I’m following up with the team to investigate further. 

    Regards,

    Florentino
    Director, Global Community & Digital Support
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  • +2

    Hi,

    v17.5.9 can upgrade to v18 GA-Build#321. However, v18 GA-Build#321 cannot understand v17.5.10 as it is released after v18 GA-Build#321. In such unsupported upgrade cases, webconsole UI warns the user about resetting the device to factory defaults if you force apply the upgrade (the same screen shot that you have attached herewith in the thread).

    We will soon release next firmware for v18 GA that can understand v17.5.10 to provide upgrade with configuration migration.

    Thank you.

  • 0 in reply to PMParth

    Will there be any future MR10 Release for XG appliances that have enough memory (not only for the small ones)?

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