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Can't activate license for home xg firewall. Initial activation led to unreachable screen, so had to select trial for 30 days

jang430

After selecting trial for 30 days, I reached into portal.  When I tried to activate inside the firewall WebUI, I got this:

 

 



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  • 0

    Can you PM me this Serialnumber? I assume, this is not a home serialnumber, instead a customer serial with a trial attached. 

  • 0 in reply to LuCar Toni

    SN seems to be fine. 

    Could you rephrase the process you actually did to get to this point? 

  • 0 in reply to LuCar Toni

    I downloaded the file.  Installed, run it, and reached the webgui.  I entered the serial number that I was given, after a few clicks, it says almost there or something.  The final click left the page (webgui) unreachable.  I tried to return back to previous page, and did it once again.  Same thing happened.  I finally had to go back, and select 30 day trial.  After that, I was able to go into the webgui.  I went to the licensing area, and my license appears to be there, but it says you cannot have 2 30-day trials running.  I went into the sophos portal, and it shows another device, with another serial number, besides this.  But I don't recall having another instance.  I don't know how to delete that either.  

    Now I don't know whether it's the license issue, or if there's another instance of home trial running.  Or whether this is an evaluation copy of the commercial license.

  • 0 in reply to jang430

    I guess, there was a mistake in this point. 

     finally had to go back, and select 30 day trial.  

    Actually you should not be able to start any FG+ Trial on a home license. Seems like with this process, you started a customer appliance. 

    Hence you cannot "change" / import the Home license.

     

    Home and the business appliance uses the same ISO. 

    /cfs-file/__key/communityserver-discussions-components-files/136/3364.jpg

    Like on your screenshot, i guess, you pressed the second option. 

    In that case, XG will start a new Trial with a new (business) SN. 

     

    I guess you have to reinstall XG :( 

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