Can't activate license for home xg firewall. Initial activation led to unreachable screen, so had to select trial for 30 days

Can you PM me this Serialnumber? I assume, this is not a home serialnumber, instead a customer serial with a trial attached. 

Can you PM me this Serialnumber? I assume, this is not a home serialnumber, instead a customer serial with a trial attached. 

SN seems to be fine. 

Could you rephrase the process you actually did to get to this point? 

I downloaded the file.  Installed, run it, and reached the webgui.  I entered the serial number that I was given, after a few clicks, it says almost there or something.  The final click left the page (webgui) unreachable.  I tried to return back to previous page, and did it once again.  Same thing happened.  I finally had to go back, and select 30 day trial.  After that, I was able to go into the webgui.  I went to the licensing area, and my license appears to be there, but it says you cannot have 2 30-day trials running.  I went into the sophos portal, and it shows another device, with another serial number, besides this.  But I don't recall having another instance.  I don't know how to delete that either.  

Now I don't know whether it's the license issue, or if there's another instance of home trial running.  Or whether this is an evaluation copy of the commercial license.

I guess, there was a mistake in this point. 

 finally had to go back, and select 30 day trial.  

Actually you should not be able to start any FG+ Trial on a home license. Seems like with this process, you started a customer appliance. 

Hence you cannot "change" / import the Home license.

Home and the business appliance uses the same ISO. 

/cfs-file/__key/communityserver-discussions-components-files/136/3364.jpg

Like on your screenshot, i guess, you pressed the second option. 

In that case, XG will start a new Trial with a new (business) SN. 

I guess you have to reinstall XG :( 

It's ok to reinstall XG.  It takes a short while only.  Do I use the same serial number?  

You need to use the Serial, which Sophos sent you via Email. 

Hope I don't get that blank screen once again after entering Sophos Serial and choosing next.