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Sophos not updating

entong

Hi All,

One of our clients' sophos is not updating. The icon in the lower left corner has a red x. When I check the control panel add/remove program, only the sophos autoupdate is installed (no sophos av and rms). I tried to uninstall and reinstall sophos but same thing happens.

Thanks in advance.

:36673


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  • 0

    Hello entong,

    was Sophos ever completely installed on this client? And where from did you reinstall - running setup.exe from the share or using a package?

    Please open the GUI and View updating log - this should tell whether the problem is with the download or the install. If it's the install then check the applicable logs (you can find them in %Windir%\Temp).   

    Christian

    :36681
  • 0

    Hello Christian

    Thanks for the response. Sophos didn't installed completely, only the sophos autoupdate was installed.I got the installer from the servers' CIDs setup.exe and this is the same installer I used for the other clients yesterday.

    :36715
  • 0

    Hello entong,

    I'm not sure if your problem has been solved - have you been able to find the reason for the failure and is Sophos now installed on the client? If not, feel free to follow up.

    Christian

    :36721
  • 0

    Hi Christian,

    Actually I just accidentally click the "accept as solution" button. I haven't figured out the reason of failure and I haven't installed the sophos in the client. Do you have any suggestion?

    TIA

    :36805
  • 0

    Hello entong,

    you might be able to "unclick" the solution.

    Anyway - as said please check the updating log first to make sure there isn't a download error. If, as I assume, there isn't view the installation logs in the temp directory (search for Return value 3 - there should be a hint on the cause in the preceding lines). If necessary post a snippet here.

    Christian

    :36841