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Sophos not updating

entong

Hi All,

One of our clients' sophos is not updating. The icon in the lower left corner has a red x. When I check the control panel add/remove program, only the sophos autoupdate is installed (no sophos av and rms). I tried to uninstall and reinstall sophos but same thing happens.

Thanks in advance.

:36673


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    Hello entong,

    was Sophos ever completely installed on this client? And where from did you reinstall - running setup.exe from the share or using a package?

    Please open the GUI and View updating log - this should tell whether the problem is with the download or the install. If it's the install then check the applicable logs (you can find them in %Windir%\Temp).   

    Christian

    :36681
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  • 0

    Hello entong,

    was Sophos ever completely installed on this client? And where from did you reinstall - running setup.exe from the share or using a package?

    Please open the GUI and View updating log - this should tell whether the problem is with the download or the install. If it's the install then check the applicable logs (you can find them in %Windir%\Temp).   

    Christian

    :36681
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