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Sophos not updating

entong

Hi All,

One of our clients' sophos is not updating. The icon in the lower left corner has a red x. When I check the control panel add/remove program, only the sophos autoupdate is installed (no sophos av and rms). I tried to uninstall and reinstall sophos but same thing happens.

Thanks in advance.

:36673


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    Hello entong,

    you might be able to "unclick" the solution.

    Anyway - as said please check the updating log first to make sure there isn't a download error. If, as I assume, there isn't view the installation logs in the temp directory (search for Return value 3 - there should be a hint on the cause in the preceding lines). If necessary post a snippet here.

    Christian

    :36841
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  • 0

    Hello entong,

    you might be able to "unclick" the solution.

    Anyway - as said please check the updating log first to make sure there isn't a download error. If, as I assume, there isn't view the installation logs in the temp directory (search for Return value 3 - there should be a hint on the cause in the preceding lines). If necessary post a snippet here.

    Christian

    :36841
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