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fffffffd SDCOM_E_VFS_OPENFAILED

Pyxis

Hello,

I have a problem with many computer.

I have an error ffffffd Computer is not managed yet.

In the log i have this error :

Trace(2012-Oct-18 14:36:10): CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "\\X.X.X.X\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :SDCOM_E_VFS_OPENFAILED (VFS could not open a file for reading:)
Trace(2012-Oct-18 14:36:10): CIDUpdate(CIDDownloadFailed): ERROR:   Download of RMSNT failed from server \\X.X.X.X\SophosUpdate\CIDs\S000\SAVSCFXP\

Can you help me to fix that ?

I'm not the one who install the products, but i had to fix this.

Regards,

:34475


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  • 0

    Hello Pyxis,

    please post some of the preceding lines (preferably from the one which says: CIDUpdateLocation::SyncProduct - Updating Product: RMSNT).

    Christian

    :34501
  • 0

    Hello,

    This one ?

    Trace(2012-Oct-22 12:47:05): ParseCustomerIDFile: completed: 0
    Trace(2012-Oct-22 12:47:05): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
    Trace(2012-Oct-22 12:47:05): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT
    Trace(2012-Oct-22 12:47:05): CIDUpdate(SyncProduct.Start): Downloading product RMSNT from server \\X.X.X.X\SophosUpdate\CIDs\S000\SAVSCFXP\
    Trace(2012-Oct-22 12:47:05): CIDUpdateLocation::Sync - Updating from local CID: \\X.X.X.X\SophosUpdate\CIDs\S000\SAVSCFXP\rms
    Trace(2012-Oct-22 12:47:05): CIDSync(CidSyncMessage): Starting LAN connection
    Trace(2012-Oct-22 12:47:05): CIDSync(CidSyncMessage): Downloading file 1046.mst
    Trace(2012-Oct-22 12:47:05): CIDSyncCallback, SynchronisationTerminated - Code = -2147220477
    Trace(2012-Oct-22 12:47:05): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\rms.map
    Trace(2012-Oct-22 12:47:05): CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "\\X.X.X.X\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :SDCOM_E_VFS_OPENFAILED (VFS could not open a file for reading:)
    Trace(2012-Oct-22 12:47:05): CIDUpdate(CIDDownloadFailed): ERROR:   Download of RMSNT failed from server \\X.X.X.X\SophosUpdate\CIDs\S000\SAVSCFXP\
    Trace(2012-Oct-22 12:47:06): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
    Trace(2012-Oct-22 12:47:06): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
    Trace(2012-Oct-22 12:47:06): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Started:
    Trace(2012-Oct-22 12:47:06): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, creating update location
    Trace(2012-Oct-22 12:47:06): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\1350902826
    Trace(2012-Oct-22 12:47:06): Using top level catalogue sdds.esc_10
    Trace(2012-Oct-22 12:47:06): SDDSUpdateLocation, constructor start

    :34505
  • 0

    Hello Pyxis,

    This one ?

    perfect!

    The first error indicator is set after CIDSync(CidSyncMessage): Downloading file 1046.mst and it obviously fails to read this file (probably would have failed with others as well). If you manuall browse to the rms folder in the CID - can you open the files in there? Did the machine update before or is it newly installed?

    Christian

    :34509
  • 0

    Hello,

    What is the CID ? :D the rms folder is on the server ? sorry for my ignorance...

    the problem seems appear only on Seven since we update the console.

    I received a mail today from Sophos Support who say that it is a problem occured by windows Search, but i have desactivated it and the problem is still here.

    :34553
  • 0

    Hello Pyxis,

    CID (Central Installation Directory) is where the clients download the updates from. If as you say only certain clients are affected this would somewhat whitewash the server. Nevertheless I'd delete the CID's contents on the server and let SUM rebuild the CID. Sorry, no cross-references how to do it, the smart device I'm posting from is somewhat limited. Search might be your friend :smileywink:

    Christian

    :34563