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fffffffd SDCOM_E_VFS_OPENFAILED

Pyxis

Hello,

I have a problem with many computer.

I have an error ffffffd Computer is not managed yet.

In the log i have this error :

Trace(2012-Oct-18 14:36:10): CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "\\X.X.X.X\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :SDCOM_E_VFS_OPENFAILED (VFS could not open a file for reading:)
Trace(2012-Oct-18 14:36:10): CIDUpdate(CIDDownloadFailed): ERROR:   Download of RMSNT failed from server \\X.X.X.X\SophosUpdate\CIDs\S000\SAVSCFXP\

Can you help me to fix that ?

I'm not the one who install the products, but i had to fix this.

Regards,

:34475


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  • 0

    Hello,

    This one ?

    Trace(2012-Oct-22 12:47:05): ParseCustomerIDFile: completed: 0
    Trace(2012-Oct-22 12:47:05): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
    Trace(2012-Oct-22 12:47:05): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT
    Trace(2012-Oct-22 12:47:05): CIDUpdate(SyncProduct.Start): Downloading product RMSNT from server \\X.X.X.X\SophosUpdate\CIDs\S000\SAVSCFXP\
    Trace(2012-Oct-22 12:47:05): CIDUpdateLocation::Sync - Updating from local CID: \\X.X.X.X\SophosUpdate\CIDs\S000\SAVSCFXP\rms
    Trace(2012-Oct-22 12:47:05): CIDSync(CidSyncMessage): Starting LAN connection
    Trace(2012-Oct-22 12:47:05): CIDSync(CidSyncMessage): Downloading file 1046.mst
    Trace(2012-Oct-22 12:47:05): CIDSyncCallback, SynchronisationTerminated - Code = -2147220477
    Trace(2012-Oct-22 12:47:05): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\rms.map
    Trace(2012-Oct-22 12:47:05): CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "\\X.X.X.X\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :SDCOM_E_VFS_OPENFAILED (VFS could not open a file for reading:)
    Trace(2012-Oct-22 12:47:05): CIDUpdate(CIDDownloadFailed): ERROR:   Download of RMSNT failed from server \\X.X.X.X\SophosUpdate\CIDs\S000\SAVSCFXP\
    Trace(2012-Oct-22 12:47:06): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
    Trace(2012-Oct-22 12:47:06): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
    Trace(2012-Oct-22 12:47:06): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Started:
    Trace(2012-Oct-22 12:47:06): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, creating update location
    Trace(2012-Oct-22 12:47:06): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\1350902826
    Trace(2012-Oct-22 12:47:06): Using top level catalogue sdds.esc_10
    Trace(2012-Oct-22 12:47:06): SDDSUpdateLocation, constructor start

    :34505
Reply
  • 0

    Hello,

    This one ?

    Trace(2012-Oct-22 12:47:05): ParseCustomerIDFile: completed: 0
    Trace(2012-Oct-22 12:47:05): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
    Trace(2012-Oct-22 12:47:05): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT
    Trace(2012-Oct-22 12:47:05): CIDUpdate(SyncProduct.Start): Downloading product RMSNT from server \\X.X.X.X\SophosUpdate\CIDs\S000\SAVSCFXP\
    Trace(2012-Oct-22 12:47:05): CIDUpdateLocation::Sync - Updating from local CID: \\X.X.X.X\SophosUpdate\CIDs\S000\SAVSCFXP\rms
    Trace(2012-Oct-22 12:47:05): CIDSync(CidSyncMessage): Starting LAN connection
    Trace(2012-Oct-22 12:47:05): CIDSync(CidSyncMessage): Downloading file 1046.mst
    Trace(2012-Oct-22 12:47:05): CIDSyncCallback, SynchronisationTerminated - Code = -2147220477
    Trace(2012-Oct-22 12:47:05): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\rms.map
    Trace(2012-Oct-22 12:47:05): CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "\\X.X.X.X\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :SDCOM_E_VFS_OPENFAILED (VFS could not open a file for reading:)
    Trace(2012-Oct-22 12:47:05): CIDUpdate(CIDDownloadFailed): ERROR:   Download of RMSNT failed from server \\X.X.X.X\SophosUpdate\CIDs\S000\SAVSCFXP\
    Trace(2012-Oct-22 12:47:06): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
    Trace(2012-Oct-22 12:47:06): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
    Trace(2012-Oct-22 12:47:06): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Started:
    Trace(2012-Oct-22 12:47:06): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, creating update location
    Trace(2012-Oct-22 12:47:06): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\1350902826
    Trace(2012-Oct-22 12:47:06): Using top level catalogue sdds.esc_10
    Trace(2012-Oct-22 12:47:06): SDDSUpdateLocation, constructor start

    :34505
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